Cannot access mail through outlook 2010 on Windows 7, mail tool cant fix it

What's up with this?  I used all the correct settings for incoming/outgoing, ports. encryption, etc.  Outlook test e-mail returns Cant connect to server.  I disabled the local firewall and antivirus is not blocking.
I can access via the web, not what I want.
Has anyone seen this and solved it?
I do not want to install the Verizon tech support tool, way to invasive on my system.

What error are you getting?
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