Cannot Activate Crystal Reports 10

Hi. I need help activating Crystal Reports 10. The key I am using is the key that came with the package. It gives an error saying key invalid.
Server crashed last week. When re-installing Crystal reports10 Embedded Edition, the server gives an error, KEY INVALID.
This is a huge issue. I suspect the key just needs to be reactivated on BO side/ reset.
Please Assist:
Crystal Enterprise 10 Embedded English

Our server crashed. So the whole machine was formatted and re-done. I suspect that the key just needs to be re-set/re-activated.
We need to find a resolution for this problem as this is actualy one of our clients that are experiencing the problem and they need to be able to view reports. Which then reflects on our company as un-reliable.
I am personally very displeased at the "New support system" in place. In the past the proceedures we followed for support worked 100%. I would even go as far to say that service was outstanding!!
I have been through 4 companys for help, and have been directed to these portals/forums. This move has not been for the best. We are very fast losing interest in these products.

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