Cannot Activate my BT Netprotect Plus

Hi I am having problems activating my BT Netprotect Plus security package. I have the Option 3 package and therefore should get this security as part of my package. The software os telling me that I need to activate the security by 13/01/2012. However when I click on the activate, it does nothing. Can someone please help me.
Thanks
Mark

Hi MarkyFreshMon,
I'll get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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