Cannot Approve Journal Batch (Button grayed out in More Actions screen)

Cannot Approve Journal Batch (Button grayed out in More Actions screen)
The Journal Batch Approval notification goes to one or more approvers but when any approver opens the journal and tries to approve, the approve batch button is greyed out and nobody can approve the Journal batch. The approver has every authority amount and other wise.
Any idea what might be wrong? Do I need to setup something in Preference pages etc.,?
Thanks for your help.
Harish Amble
[email protected]

Are you looking at the Workflow Notifications page or GL page. Please give me the navigation used to reach the page. Typically in workflow notification details page, the Response buttons are either displayed or hidden based on whether the notification has a Result Type attached or not. I don't think they are greyed out based on any rule.
Workflow notifications does not check the approval authority by itself. Ann appropriate workflow notification with right content and result type should be sent based on the approval authority checked in a previous function activity.
Thanks
Vijay

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