Cannot backup to iCloud for my iPhone. It tells me to leave it locked plugged in and connected to wifi but then says unable to complete. My iPad worked but not phone

When I try to backup to. Loud from iPhone it will not work. iPad worked fine. I says leave locked, plugged in and connected to wifi. Unable to back up this time. Or failed to complete. I have followed instructions. I have even taken lge amounts required to be stored off list to see if a smaller amou t would work but it hasn't made a difference. What am I doing wrong. iPad was easy.

I have the same problem and can't seem to find a solution anywhere in the support forums or online.
Last backup says, "Never" but 7gig of my 15g of storage is used up. Every time I try to manually start backup to iCloud, the progress bar never moves and I only get "estimating time remaining."
The phone appears to not be backing up automatically at all when my phone is plugged in, locked and on my wifi network.
Apple appears to be unaware or unconcerned with this problem. I'm concerned though. It looks like I'll have to drive an hour to a store to get any help with this problem. Is it seriously cheaper to have a live body in a store used up rather than online interactive support?
Any help with this backup problem would be appreciated.

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