Cannot convert Office 2013 documents to PDF

We are using Acrobat XI standard edition on a couple of identical Samsung PCs running Windows 8 (64-bit). On one of these PCs, we are unable to create PDFs from any Office documents. When using the "Combine" tool, we can drag&drop documents to the Create PDF window. The previews of the documents appear as expected, but this error shows up below:
Acrobat does not support the conversion of one or more of your files to PDF. Please remove these files from the list.
Office file formats are also not listed in the "Convert to PDF" section of Acrobat's Preferences window, but "Convert to PDF" is provided as an option when right-clicking on a .DOCX, .XLSX, etc. So far, we've tried running the repair from inside Acrobat, re-installing Acrobat, and of course updating to the latest version 11.0.4. What else can we do?

I had the same problem. What I did to fix it as follows,
1. Open Control panel
2. Clicked "Program"
3. then select "Programs and Features"
4. from the list of programs I right clicked "Microsoft Office Professional 2010" (since this is my MS Office version)
5. then clicked "Change" and select the "Repair"
After the repair I rebooted the system and everything went well.
I hope this works for you too.

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    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
    at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_ 3af08fdf.doBMT(Unknown Source)
    at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
    at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
    at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
    at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
    at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
    at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
    at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
    at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
    at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1096)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1037)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
    at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:832)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:679)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:566)
    at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.jav a:90)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)
    at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:119)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink .java:458)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink .java:387)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:267)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConn ectionInitialReadCallback.java:214)
    at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitia lReadCallback.java:113)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionLi stener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1473)
    Caused by: ALC-PDG-10012-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-012-PDFMaker reported an error while printing the document.
    at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
    at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
    at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
    at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
    at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
    at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:618)
    at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
    ... 60 more
    [5/27/09 12:37:14:695 CDT] 000000f9 SibMessage    W   [:] CWSIV0775W: The creation of a connection for destination Default.Topic.Space on bus IDP_JMS_Bus for endpoint activation [com.ibm.ws.sib.ra.inbound.impl.SibRaStaticDestinationEndpointActivation@7cf87cf8 <active=true> <connections={}> <messageEndpointFactory=com.ibm.ejs.container.MessageEndpointFactoryImpl@7aff2ec6> <endpointConfiguration=[com.ibm.ws.sib.api.jmsra.impl.JmsJcaActivationSpecImpl$JmsJcaEndp ointConfigurationImpl@2092727484 <JmsJcaActivationSpecImpl.this=[com.ibm.ws.sib.api.jmsra.impl.JmsJcaActivationSpecImpl@13 28959286 <userName=null> <password=null> <xaRecoveryAlias=null> <destination=topic://adobe_TaskEventTopic?busName=IDP_JMS_Bus> <durableSubscriptionHome=null> <destinationType=javax.jms.Topic> <messageSelector=null> <acknowledgeMode=Auto-acknowledge> <subscriptionDurability=NonDurable> <shareDurableSubscriptions=InCluster> <clientId=null> <subscriptionName=null> <maxBatchSize=1> <maxConcurrency=10> <busName=IDP_JMS_Bus> <shareDataSourceWithCMP=false> <targetTransportChain=null> <readAhead=Default> <target=null> <targetType=BusMember> <targetSignificance=Preferred>]>]> <endpointInvoker=com.ibm.ws.sib.api.jmsra.impl.JmsJcaEndpointInvokerImpl@7cea7cea> <workManager=com.ibm.ejs.j2c.work.WorkManagerImpl@61246124> <endpointMethodTransactional=false> <remoteConnection=null> <remoteDestination=true> <timer=java.util.Timer@7d627d62>] failed with exception com.ibm.websphere.sib.exception.SIResourceException: CWSIT0088E: There are currently no messaging engines in bus IDP_JMS_Bus running. Additional failure information: CWSIT0103E: No messaging engine was found that matched the following parameters: bus=IDP_JMS_Bus, targetGroup=null, targetType=BusMember, targetSignificance=Preferred, transportChain=InboundBasicMessaging, proximity=Bus..
    Thanks and Regards
    Aditya Marla

  • Problem Converting Word 2007 Document to PDF

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