Cannot delete songs from iPod Classic - grayed out in playlist

I'm ready to throw this thing out the window. I already had a shuffle, my daughter had a Nano and got a Classic for Christmas. iTunes seems to have no idea how to keep all this straight. When I plugged her new Classic in, it uploaded all of our songs, and (strangely), she doesn't want my songs. I just want to delete them from her Classic, but the songlist of what she has is all gray. I'm afraid to plug any other devices in because who knows what the **** it'll mess up. If only I could figure out how to contact Support.....

Create a new playlist.
Have her put all the music she wants in that playlist.
Plug in the ipod.
Click the Music tab.
Tick Sync music.
Tick Selected playlists.
Tick the playlist with her music, then click Apply.
When she wants to add or delete stuff from her iPod, add/remove it from that playlist, then plug in the iPod.

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