Cannot download a purchase from iTunes store

I purchased the movie 20 feet from stardom and when I try to view it I receive this message,
"This computer is already associated with an Aplle ID.
If you download past purcahses with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days".
My computer has only ever had my current Apple ID associated with it, I have made many purchases movies, TV shows and music, this is the only download that I am having an issue with. My receipt came to my email address etc. I am not sure why I am receiving this message or how to gain access to this movie.

The message is to contact iTunes Support, not to post on here, which you can do via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

I cannot download music purchased from iTunes store to iPod

All of a sudden when I connect my 2G Nano I get an error message that says, "Some of the items in the iTunes library were not copied to the iPod "your name iPod" Because your iPod software is too old. Go to the Summary in iPod preferences and click Update to get the latest iPod software update."
When I click OK The "Update" button is greyed out and I cannot select it. On the Summary tab under "Version" it says "your iPod is up to date."
What I noticed is that any songs in my playlists that were purchased through the iTunes music store were not transfered to the iPod. The difficult work around is to burn those songs to a CD and re-import them as mp3's. I tried deauthorizing and reauthorizing my computer which did not work. I also rebuilt my iTunes music library which did not work.
I belive when I irst set up this new iPod about 3 weeks ago this was not a problem and purchased songs transferred from iTunes to the iPod but now they don't.
Any Suggestions?

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

HT201303 I cannot make a purchase from iTunes store. Error message says credit balance unavailable try back later.

I cannot make a purchase from iTunes store. Error message is: Credit Balance unavailable. Try again later. I use a credit card to make purchases and do not have a Credit Balance. How can I correct this problem?

Might be something you haven't tried here >> iTunes Store: My credit card's security code or zip code does not match my bank's records

Er=3259 -- Cannot download a song from iTunes store that is paid for

There is one song (The Bear Necesseties)that is on the Walt Disney Archive Collection Vol.1 album that will not download. It is a 2.3MB song, but the download always gets stopped after 1MB is downloaded. It shows "stopped ER=.3259", then times out. How can I get this song to complete this album purchase??? It looks to be a defective file?
Pentium 4 Windows XP Pro

You can redownload purchased songs and albums you have purchased from itunes
http://support.apple.com/kb/ht2519
Delete the one in itunes that does not play
redownload song
then sync

HT1391 How do I download movies purchased from itunes store on to a flash drive?

How do I transfer movies purchased from itunes to a flash drive?

Right-click one in iTunes, show it in the Windows Explorer, and drag its file to the flash drive.
(79036)

Cannot download films purchased from iTunes (error 8217).

Hi,
I purchased some films from iTunes but instead of downloading films I got following error message.
There was a problem downloading “”. An unknown error occurred (8217).
Please check that the connection to the network is active and try again.
Problem cannot be in network connection because I can browse web and even in iTunes at same time.
I have tried to disable firewall and then use "check available downloads" in iTunes again. Same results.
I suspect that problem may be related with Regional setting of my Apple ID.
Before I was using another account with US address and eveytning worked fine. When I created new account with my Estonian address and tried to use it then I was able to purchase films but not able to download these

Are you aware your credit or debit card credentials must be associated with the same country where you reside?
The Complete Guide to Using the iTunes Store | iLounge Article

I cannot download movies/ tv from iTunes Store and I do not have any restrictions on? Please help?

Hi
Hope you had a great Xmas ! I got some iTunes vouchers and wanted to download some movies and music. Music was fine but can't download any movies. The music pages are white and movies etc have black background and will not let me play previews.
Any help appreciated
Many thanks
P

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

Help - Cannot play music purchased from iTunes store

HI,
Hoping someone can help me. I cannot play any music I have purchased from the iTunes store on my Macbook Pro or iMac at home however I can play the tracks on my iMac at work. This occurred after I reinstalled Leopard on my main iMac at home. Here are the steps I have taken so far to try and resolve:
1 - Deauthorized all computers
2 - Reauthorized all computers
I recently copied the music library from my home iMac to the work iMac and laptop they are all the same files now, not different versions. Essentially I'm playing the same file on each machine and all machines are authorized.
If I select a purchased song at home or on my MacBook Pro, a window opens saying I am not authorized, blah blah blah. I input my details which I know are correct. The message tells me the authorization was successful but if I click on the song, the window opens again telling me I'm not authorized - ARRRGHHH!!
BUT the weird thing is, the files all play on my work iMac. This is the only device that hasn't changed recently - the home Mac is a new OS restore and the MacBook Pro is about 2 months old, but if I've authorized them I don't understand why they won't play.
Trying to contact iTunes support it impossible so I thought I'd see if anyone else has suffered a similar experience?

I have the SAME problem and it's driving me INSANE!! I contacted an iTunes person and she's trying to help me but it didn't really help much... The stupid authorization prompt won't stopp popping up and I'm about to throw my computer out the window... It will sync and everything, but before it's done it will say some of my songs weren't copied to my iPhone because I'm not authorized, even though I AM. It's highly depressing... I really want to fix this problem. I thought it was just my computer because if just recovered from a major virus that we fixed, but what you explained is Identical to my problem. If you find a solution, please tell me! Thank you very much.

Everytime i try to download songs purchased from itune store to itune account. A warning comes up that I have exceeded the 5 account per computer limit. I only have one account. What is this?

Why do I get a warning that I have exceeded the 5 account limit per computer, when I only have one account. It will allow me to purchase songs from itune, but will not download them to my itune account.

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

Slow download when purchasing from iTune store

for the last two days, downloads from iTunes are very slow. Today, 10 mins. to download album. Other downloads on Safari and Mail are fine. Any similar problems out there? Answers? thnx.

You Only get one download with Audiobooks... it has always been the case
See this Discussion...
https://discussions.apple.com/message/21578649#21578649
mhat79 wrote:
I hope it's not like the map issue in the ios 6
Have no idea what you mean by this or how it is remotely related to your issue.

Can't download videos purchased from ITunes store onto hard drive

My video Ipod already contains a number of videos. However three recently purchased videos will not download onto the computer. Each time download is attempted the following error message appears " There was a problem downloading. The disk you are attempting to use is full. Removing files and emptying the Recycle bin will free up additional space". We have repeatedly checked and deleted any old stuff on the hard drive - there is plenty of free space yet we can't get the videos onto the computer!!!!!

there is no longer a 20 GB ipod...only a 30 GB ($300) or 60 GB ($400)

I cannot download any applications from apps store. when i enter the required information to get the apps, it says that my postcode is not accuarate. i am international but i purchased my ipod from the US

I cannot download any applications from apps store. When i enter the required information to get the app, it says that my post code is inaccurate. i am from the caribbean but i have purchased my ipod in the US. I have entered a US postcode where i stayed as well and it failed also.

You can ONLY use the itunes store of your country of residence.
You cannot use another countrys itunes store.

2 questions, what do i do when a audio book i purchased is not in purchased menu for re downloading for my account, or why cant i re download the book from iTunes store with out paying for it after support they told me i could.

what do i do when a audio book i purchased is not in purchased menu for re downloading for my account, or why cant i re download the book from iTunes store with out paying for it after support they told me i could.
i tried to re download a purchased audio book after i contacted apple support team for iTunes they said it would be ready for re download or they said id have to re download it from iTunes store i cant remember, so i tried both couldn't re download it from purchased menu and the book id have to re download from iTunes store costs money as if i have never purchased what do i do? I don't have any warranty any more or money to purchase another warranty.

Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure   but I do not recall ever doing what you are telling me in your reply.   When you get a extended car warranty, you don't   sign up for it.. it is just there and is included in the sale.   You don't buy this warranty to use it.. You buy it, in case something happens.   Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not.   Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system.   I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
   I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it.   Regardless, my request does not seem unreasonable.
Thank you

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

Sorry, but movies cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards.

How can i re download a movie from itunes store that i bought but it crashed while downloading?

from the "download recent purchases" on itunes i can seem to be able to access movies, only music, apps and tv series… how can i re download a movie from itunes store that i bought but it crashed while downloading?

If it never finished downloading then, Store>Check for Available Downloads

Cannot download a purchase from iTunes store

Similar Messages

Maybe you are looking for