Cannot download blackberry app world apps - "enable cookies" error message keeps coming

Hi,
I have a Curve 3920, running v7.1.0 OS.
Back in July I kept getting low memory messages and it kept getting stuck so I had to un-install apps such as Linkedin or What's App. Then I realized I only had 2GB memory so upgraded to a 16GB one.
Now the blackberry works ok but it is impossible to re-install Linkedin or World Apps app or any other from Blackberry World interface, it keeps coming coming up with ""BlackBerry ID Services. We detect that cookies have been disabled in your browser. Please enable cookies in order to continue." error message, even though I have correct set-up in the device browser option set-up menu.
However I successfully managed to download What's App, but not from app world page.
Any idea of what can be done?
Many thanks in advance.
VladUK
Solved!
Go to Solution.

Hi and Welcome to the Community!!
Please try this sequence:
1) Remove both AppWorld AND the Identity App from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of the Identity App should also install)
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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