Cannot download software - Download error. Please retry to try again or contact customer support.

Cannot download software - Download error. Please retry to try again or contact customer support.

Hi,
Please check this forum link and try to follow the steps: Creative Cloud "Download Error" message
Thank You
Arjun

Similar Messages

  • I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    WHAT download error?
    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
    or
    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Error 46 may be caused by Comodo internet security
    -Comodo may kill install https://forums.adobe.com/thread/1460361
    or
    What is the exact error code that you see?
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • HELP:( Download Error: Press retry to try again or contact customer support.

    after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.

    Creative Cloud "Download Error" message

  • Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)

    Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)

    disable running antivirus/firewall programs.

  • I've been trying to download Bridge and the CC manager app keeps telling me "Download Error. Retry to try again or contact customer support." I can't get Bridge to download at all.

    Any help would be awesome. I've closed and reopened the app many times and even restarted the computer. I'm using a MacBook Pro with OS XYosemite.

    Chopper Duke for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Download error. press retry to try again or contact customer support. (49)

    I'm at 90% of downloading but I can't download all the way.

    use a different browser and/or different (wired) internet connection and/or a download manager.

  • Download error. press retry to try again or contact customer support. (-55)

    what is this. I cannot get around this error

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud / Apps / Download Error: Press retry to try again or contact customer support

    Working fine on my other computer, same log-in and whatnot...

    Here is a link to a page with options near the bottom to help make contact by chat or phone:
    http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp

  • I get "Download Error" Please Retry to Try Again or Contact Support in adobe application manager

    I'm sure I can;t be the only person facing this problem, but recently (within the last 2 weeks) my creative cloud application manager has decided to stop working, doesn;t display any of my installed apps and says "Download Error Please Retry to Try Again or Contact Support" when ever I try to access it.
    I have tried the following to solve this but none of the suggestions work.
    - Reinstalling the application
    - Uninstalling and Reinstalling it
    - Deleting the update file which adobe advised and install again.
    - Updating to the latest version.
    Please help as nothing seems to work my computer runs everything else fine.

    I searched my mac high and low and couldn't find an "AppData" folder in C:\Users\(Your username)\AppData\Local

  • There was a problem updating InDesign CC For more information see the specific error below.  Update Failed Download error.  Press Retry to try again or contact customer support.(49)

    Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
    The following occurs, ad nauseam:
    There was a problem updating InDesign CC
    For more information see the specific error below.
    Update Failed
    Download error.  Press Retry to try again or contact customer support.(49)
    Here's the crux of my frustration:
    (1) Customer Service is NOT contact-able, to receive LIVE help.
    (2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
    Therefore, the real question:
    Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
    Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
    ===========================================================
    UPDATE:
    Here is a way in which I think I was able to "update" my InDesign CC application:
    (1) Sign-In to your Adobe Account
    https://www.adobe.com/
    (2) Click on the MENU icon
    (3) Click on the product InDesign icon
    Your browser should display the page for Adobe InDesign CC
    https://www.adobe.com/products/indesign.html?promoid=KLXLU
    (4) Click on the Download icon,
    Your browser should now display the page to download InDesign,
    https://creative.adobe.com/products/download/indesign
    (5) a Pop-Up window should open, and display:
      Launch Application
      This link needs to be opened with an application.
    with the first option to select being the CreativeCloud(URIHandler)
    (5) Select this application and click OK.
    What happened when I followed steps (1) thorugh (5) is that:
    (a) InDesign CC(2014) was installed,
    (b) InDesign CC, updated, and then
    (c) InDesign CC(2014), also updated.
    Why this all worked, is a mystery to me.
    Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
    A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
    I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
    FURTHER INFO:  I may have neglected to list some important info ... OS:  Windows 8.1 Pro with Media Center, 64-bit
    Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
    Will keep y'all posted!
    Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

    Jackdan error 49 indicates the installer was unable to access a critical file or directory.  You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Download error. Press Retry to try again or contact customer support.

    Application manager doesn't load applications. How can I fix it?
    I tried this but doesn't work.
    download error. Press Retry to try again or contact customer support. (403)
    Thanks,

    Hi webarton,
    Please check the KB : http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html
    You might also want to check the suggestions on the thread : http://forums.adobe.com/thread/1156604
    Regards,
    Rave

  • Download error. Press Retry to try again or contact customer support. (403)

    application manager won't load

    In MAC rename the below mentioned folders
    /Library/Application Support/Adobe/OOBE
    ~/Library/Application Support/Adobe/OOBE
    Reinstall Adobe Application manager from :http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438 it should work now.
    In Windows rename the below mentioned folders
    C:\Program Files (x86)\Common Files\Adobe\OOBE (on 64 bit OS)
    or
    C:\Program Files\Common Files\Adobe\OOBE (on 32 bit OS)
    C:\Users\(User_name)\AppData\Local\Adobe\OOBE
    Reinstall Adobe Application manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 it should work now.

  • I got this message when I click on Apps at Creative Cloud (desktop version) : "Download Error. Press retry to try again or contact customer support."

    I've tryed lots of things.
    I've already reinstall my creative cloud, I've already clean my cache files, I've already restart my computer, I've already sign out and sign in again...
    nothing works.
    Please, someone know what else can I do?
    thanks a lot.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • "DOWNLOAD ERROR. - Press Retry to try again or contact customer support". Restart did not cut it. Wh

    Was sind meine Optionen?
    What's wrong? I need a solution

    Please take a look at this thread, and let us know if the solution works for you.  http://forums.adobe.com/message/5238856

  • I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

    I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

    Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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