Cannot generate .chm; no images are compiling.

Thank you in advance for any help. Here is the situation: I am using RoboHelp HTML, ver. 8 and have a project that I cannot generate a .chm file for. Each time I try it runs through the compiler, the output shows .htm files but no image files are included in the compiling process and I end up with a "Fatal Error: Unexpected error from Microsoft HTML compiler" message.
To generate the file I am going to: File, Generate, Primary Layout (Microsoft HTML Help). When I try to open the .chm file I get a message that says "Cannot open the file: mk:@MSITStore:C|(the directory I saved it to).
There are broken links which haven't been fixed yet but we would like to be able to still generate a .chm file so content can be reviewed. Is it possible to have a successful .chm file compiled if you have broken links?
Thank you again for any help!

Hi,
I can't say I have a solution to your problem but I have run into similar situations. Unfortunately, I don't seem to have documented them anywhere...thus I will have to rely on my sketchy memory.
First though, I will respond with two points I am quite certain about:
- Having broken links in your project should not cause any generation problems other than the obvious missing links in the output CHM.
- You do not see any images in the compiling process because there is a problem earlier on in the html compilation part.
In my case, I had a project with a multi-level folder hierarchy. With longer filenames totalling a very large number of total characters in the full path, the project would take a very long time to build and, ultimately, I would end up with a "Fatal Error". IF you have a project with even a single instance of a very long full path, this could be the source of the problem. Keep in mind that during the compilation process the full file path is lengthened by the addition of the temporary folder in which the product is built, by default, in the !SSL! folder. My solution was to simply generate to an output folder at the top level e.g. C:\Output. It may, however, be the case that you would have to shorten some of your file/folder names.
In other cases, I could not find a culprit per se, but ended up deleting the .cpd, which is known to sometimes become corrupt. Upon opening the project again, a fresh .cpd was built and the project ran without issue.
Obviously, if you try either of these suggestions, I highly recommend ensuring you have a backup if one does not already exist on a version control system.

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Hello All -
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D:\Apache Tomcat 4.0\webapps\examples\WEB-INF\classes\cal>javac
ConnectionPool.java
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symbol : class PooledConnection
location: class cal.ConnectionPool
private void addConnection(PooledConnection value) {
^
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symbol : class PooledConnection
location: class cal.ConnectionPool
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^
ConnectionPool.java:144: cannot resolve symbol
symbol : class PooledConnection
location: class cal.ConnectionPool
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package cal;
import java.sql.*;
public class PooledConnection {
// Real JDBC Connection
private Connection connection = null;
// boolean flag used to determine if connection is in use
private boolean inuse = false;
// Constructor that takes the passed in JDBC Connection
// and stores it in the connection attribute.
public PooledConnection(Connection value) {
if ( value != null ) {
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// Returns a reference to the JDBC Connection
public Connection getConnection() {
// get the JDBC Connection
return connection;
// Set the status of the PooledConnection.
public void setInUse(boolean value) {
inuse = value;
// Returns the current status of the PooledConnection.
public boolean inUse() {
return inuse;
// Close the real JDBC Connection
public void close() {
try {
connection.close();
catch (SQLException sqle) {
System.err.println(sqle.getMessage());
Now the code for ConnectionPool.java class that gives the cannot
resolve symbol error
package cal;
import java.sql.*;
import java.util.*;
public class ConnectionPool {
// JDBC Driver Name
private String driver = null;
// URL of database
private String url = null;
// Initial number of connections.
private int size = 0;
// Username
private String username = new String("");
// Password
private String password = new String("");
// Vector of JDBC Connections
private Vector pool = null;
public ConnectionPool() {
// Set the value of the JDBC Driver
public void setDriver(String value) {
if ( value != null ) {
driver = value;
// Get the value of the JDBC Driver
public String getDriver() {
return driver;
// Set the URL Pointing to the Datasource
public void setURL(String value ) {
if ( value != null ) {
url = value;
// Get the URL Pointing to the Datasource
public String getURL() {
return url;
// Set the initial number of connections
public void setSize(int value) {
if ( value > 1 ) {
size = value;
// Get the initial number of connections
public int getSize() {
return size;
// Set the username
public void setUsername(String value) {
if ( value != null ) {
username = value;
// Get the username
public String getUserName() {
return username;
// Set the password
public void setPassword(String value) {
if ( value != null ) {
password = value;
// Get the password
public String getPassword() {
return password;
// Creates and returns a connection
private Connection createConnection() throws Exception {
Connection con = null;
// Create a Connection
con = DriverManager.getConnection(url,
username, password);
return con;
// Initialize the pool
public synchronized void initializePool() throws Exception {
// Check our initial values
if ( driver == null ) {
throw new Exception("No Driver Name Specified!");
if ( url == null ) {
throw new Exception("No URL Specified!");
if ( size < 1 ) {
throw new Exception("Pool size is less than 1!");
// Create the Connections
try {
// Load the Driver class file
Class.forName(driver);
// Create Connections based on the size member
for ( int x = 0; x < size; x++ ) {
Connection con = createConnection();
if ( con != null ) {
// Create a PooledConnection to encapsulate the
// real JDBC Connection
PooledConnection pcon = new PooledConnection(con);
// Add the Connection to the pool.
addConnection(pcon);
catch (Exception e) {
System.err.println(e.getMessage());
throw new Exception(e.getMessage());
// Adds the PooledConnection to the pool
private void addConnection(PooledConnection value) {
// If the pool is null, create a new vector
// with the initial size of "size"
if ( pool == null ) {
pool = new Vector(size);
// Add the PooledConnection Object to the vector
pool.addElement(value);
public synchronized void releaseConnection(Connection con) {
// find the PooledConnection Object
for ( int x = 0; x < pool.size(); x++ ) {
PooledConnection pcon =
(PooledConnection)pool.elementAt(x);
// Check for correct Connection
if ( pcon.getConnection() == con ) {
System.err.println("Releasing Connection " + x);
// Set its inuse attribute to false, which
// releases it for use
pcon.setInUse(false);
break;
// Find an available connection
public synchronized Connection getConnection()
throws Exception {
PooledConnection pcon = null;
// find a connection not in use
for ( int x = 0; x < pool.size(); x++ ) {
pcon = (PooledConnection)pool.elementAt(x);
// Check to see if the Connection is in use
if ( pcon.inUse() == false ) {
// Mark it as in use
pcon.setInUse(true);
// return the JDBC Connection stored in the
// PooledConnection object
return pcon.getConnection();
// Could not find a free connection,
// create and add a new one
try {
// Create a new JDBC Connection
Connection con = createConnection();
// Create a new PooledConnection, passing it the JDBC
// Connection
pcon = new PooledConnection(con);
// Mark the connection as in use
pcon.setInUse(true);
// Add the new PooledConnection object to the pool
pool.addElement(pcon);
catch (Exception e) {
System.err.println(e.getMessage());
throw new Exception(e.getMessage());
// return the new Connection
return pcon.getConnection();
// When shutting down the pool, you need to first empty it.
public synchronized void emptyPool() {
// Iterate over the entire pool closing the
// JDBC Connections.
for ( int x = 0; x < pool.size(); x++ ) {
System.err.println("Closing JDBC Connection " + x);
PooledConnection pcon =
(PooledConnection)pool.elementAt(x);
// If the PooledConnection is not in use, close it
if ( pcon.inUse() == false ) {
pcon.close();
else {
// If it is still in use, sleep for 30 seconds and
// force close.
try {
java.lang.Thread.sleep(30000);
pcon.close();
catch (InterruptedException ie) {
System.err.println(ie.getMessage());
I am using Sun JDK Version 1.3.0_02" and Apache/Tomcat 4.0. Both the calling and the called class are in the same directory.
Any help would be greatly appreciated.
tnx..
addi

Is ConnectionPool in this "cal" package as well as PooledConnection? From the directory you are compiling from it appears that it is. If it is, then you are compiling it incorrectly. To compile ConnectionPool (and PooledConnection similarly), you must change the current directory to the one that contains cal and type
javac cal/ConnectionPool.

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Folks,
I'm using RoboHelp HTML Build 6. I am the only writer who uses RH and have been using this build for 2 years or so.
I recently got a new map file from the developer containing 2 new map IDs. I used the same steps to import the map file, create the new topics, and map them to the new map IDs that I have been using for years. But when I compiled RH and pasted the chm into the application folder, those 2 new topics don't display when the help button is clicked on the dialog box to which they are mapped.
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Does anyone have any ideas? I have tried redoing the usual procedure (see below) for the importing and mapping from scratch several times. I have also tried BugHunter (see below).
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1. Open the new map (.hm) file from the developer and add #define followed by a space to each entry beginnng with the string HID in the new map file (I don't know why but nothing works unless I do this.)
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4.In Project Manager view, open Context-Sensitive Help. Right-click on Map Files. Select Import. Browse and select the new map file.
6. Map the new topics using File, Edit Map IDs.
7. Generate the .chm and pasted it into the application where it always goes.
BugHunter Procedures and Results
I first tried the Test HTML Help API dialog.
I specified the .CHM file I compiled and tested both options:
--HH_DISPLAY_TOPIC: I put in the name of the new help (htm) file and its relative path and clicked Help. Nothing happened.
--HH_HELP_CONTEXT: I put in the Map Number for the new dialog box and clicked Help. The new help topic I had created displayed.
I also used the Tools tab in BugHunter to do a CSH (context sensitive help) Test. I identified the chm file and opened it and put in a new map number, then clicked Show Help. Nothing happened.

Welcome to the RH forums.
On the surface it sounds like you have done everything correctly so it should just be a case of going back and double checking that you have the correct CHM, that the mapid is exactly the same as in the app and that the app has been updated.
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Cannot open chm file

Hi,
I've found several threads on this site conserning error
messages containing: mk:@MSITStore , but none of them seems to fit
my situation.
I worked in RH on a project, generated a new chm file a
couple of times a day. No problem. Then suddently after generating
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Sara

Hi John,
Thanks for trying to help out. It's solved now. I should have
written the solution here right away, but I was so happy that I
could continue with my work so I forgot about it.)
What I did was that I looked at the single source layout and
I thought that Optimize CHM File Size might cause a problem (a shot
in the dark - but you have to try everthing). I deselected it and
regenerated. Voila - it worked. Then, with trembeling hands, I
selected it again and regenerated - it still worked. Maybe this
change of the layout made it save again properly and restart from
scratch. But i thought that I had tried a similar thing before when
a made new layouts to see if they would work, and they didn't.
So, it's solved, but I'm not really sure what was wrong and
what solved it.
Sara

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Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

I am new to Mac and am having trouble with uploading images from my pictures folder to Facebook and other share sites- some of my images are accessible while others are seemingly locked....

I am new to Mac and am having trouble up loafing images from my pictures folder to photography sites and Facebook. Some of the saved images are accessible, while others are not, ( they are light colored and cannot be uploaded) I am not saving them any differently.

Hi Robodisko,
Thanks for your prompt reply......
I often proof my work in preview then edit images in photoshop and rename from there. The dsc images are renamed to correlate the name of the class etc. i.e. dcs_001 is saved as the file name required 7A.jpeg etc.
The file names are required to correlate what is what and so on..........

Cannot generate .chm; no images are compiling.

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