Cannot generate PDF with RH10

I have searched the forum and Peter Grainge's site and not found a solution to this problem that worked.
I have a new installation of RH10 on Windows 7 sp1. It was installed as a trial and then licensed. I do not have the complete Adobe Acrobat -- only the add-on that was installed with RH.
I used RoboHelp HTML to create a simple webhelp project and attempted to generate a PDF from it with the single source layout for Printed Documentation. The following error occurred:
Starting to build Printed Documentation...
Printed Documentation processor 10.0.0.287
Building C:\RoboHelp experiments\merged help webhelp\Child projects\comcare_human_resources_modul\!SSL!\Printed_Documentation\Printed_Documentation. doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 1 second.
Preparing environment...
Printed Document Generator Environment: Word 14.0.6129, OS 6.1.7601, RAM 4009 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'Human Resources Module'...
Building 'First Topic of the Human Resources Module'...
Processing 'First Topic of the Human Resources Module'...
Processing 'How it works'...
Processing 'Splash'...
Processing 'Welcome'...
Processing 'The Information Screen'...
Processing 'About'...
Processing 'Starting the application'...
Building 'Error Messages'...
Processing 'Error Messages'...
Completed building chapters...
Building 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\RoboHelp experiments\merged help webhelp\Child projects\comcare_human_resources_modul\!SSL!\Printed_Documentation\Printed_Documentation. pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.
RoboHelp can successfully create a PDF of a single topic. It can create a PDF with Review > Create PDF for Review. It can successfully create a doc from this project, and Word is able to save that doc as a pdf.
RH can open the projects that it created but cannot open the sample projects. The sample directories are read-only and I cannot reset them. I do not know why.
I uninstalled RH and reinstalled it. The problem is still occurring.
I am baffled. I am an inexperienced RH user so the problem might be a simple one. I would be grateful for any advice.
Best wishes,
Juliette Curtis

I was also facing this issue and got the same error. After much trial and error I found the following solution. So sharing that here. ( I am not sure whether this works for all the use cases. But in my case it worked. I am using Windows 7, RH11, and MS Office 2010.)
Open any Office application. (I opened Word)
Open File > Options > Add-Ins. (You will be able to manage your add-ins from this tab. When I browsed through the list I found the "Acrobat PDFMaker Office COM" Addin was with the list of "Disabled Application Add-Ins")
Select "Disabled items" from the Manage list. (This list is available at the bottom of the Add-Ins tab)
Click Go. The Disable Items window is displayed.
Select "Acrobat PDFMaker Office COM Addin" from the list.
Click Enable.
Click Close. The "Acrobat PDFMaker Office COM Addin" is moved to the list of "Active Application Addins".
Close MS word.
Now when you generate the Printed Documentation output from RH11, the error mentioned in the query is not appearing and a PDF output is generated.
Hope this solution will help.

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From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Thu, 13 Oct 2011 11:02:42 -0700
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Can't open libHaru-generated PDF with Reader, other readers work.
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