Cannot get mp4's to work

Hi all,
I have an ipod classic 30gb which is about 2-3 years old. I can get mv4 files to sync with the ipod but when I try to sync mp4's I get an error message stating something along the lines of 'this file is not supported on this ipod'. I can watch the mp4 on itunes but cannot get it to sync. Any ideas? I take it mp4's should be supported by my ipod?!
Thanks,
Ed

Try right highlighting the file in iTunes then from the advanced menu select "create iPod version".
Because a file will play in iTunes, it doesn't automatically mean it will play on the iPod. If iTunes won't convert it to a compatible format, you may need to use some 3rd party software to do the job.
See this for help: Guide to converting video for iPod (Mac/Windows).
Btw, your iPod is not an iPod classic.

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Cannot get mp4's to work

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