Cannot get on The National Lottery site-can access all other websites-have done all the suggestions on other posts-still can't access the site

Question

Can access the National Lottery site on my husbands laptop but not on my laptop or a tablet ? Have tried all the suggestions on the replies to other people who have had this problem ??

Answer 1

Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.
Last resort;
'''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]'''
Open the History Manager '''<Control><Shift> H.'''
In the search bar, enter the name of the site.
Right click on one of the listings and select '''Forget About This Site.'''
This should remove all information, including any passwords / settings.