Cannot get printer to pick up photo paper

During setup everything worked fine, however I cannot get the printer to pick up and print on the paper in the photo tray. It prints everything on the A4 sheets. I have tried removing the A4 paper but this makes no difference.

Hello irishrover28
I would like to gather some more information such as what type of printer you are using and any other information that might help such as the operating system of your computer.
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