Cannot import contacts through link

Hi,
I have been trying to import contacts from a Bold9780 to my z10 but when I connect the z10 to the link it says that can't connect to proxy.
Could you pese help me?

You must use BB link to do a device switch from you old bb to z10. With the z10, make sure it is not on USB mass Storage mode or BB link wont recognize it.  (settings, Storage and acces, USB mass storage to off.) If your contacts are on desktop outlook, the latest version of BB link allows you to transfer your contacts and calendar.

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