Cannot import Crystal report to a CA DB

Dear All,
Our client has a Crystal report. When we import it to CA DB, we got an error: SAP B1 was not able to import the following report / layout.
When we run the report from Crystal report >> add-ins >> SAP b1 >> preview in SAP B1, we can preview it no problem.
We import the report to their US DB, it works fine.
We import the report to a test CA DB we created long time ago, it works fine. This means, it is not a localization issue.
I have another Crystal report, I cannot import to the CA live DB too.
Since I am using manager user (super user and have pro license), it will not be a user authorization or license issue.
Is there anything wrong with their DB? Should I log a support message to SAP? I am not too sure if this is a support issue. Thanks in advance.
Regards,
Yuka

Please re-post if this is still an issue but first update to CR4E 2 and retest

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