Cannot install AIR 2.0.4.13090 sidecar application on Windows 7 64 bit

Our team is experiencing consistent failure to install our AIR-developed application on Windows 7 64 bit. It fails to install, but apparently eventually can be installed only after a complete uninstallation of AIR and subsequent install attempts are made.
The following suggestion from http://kb2.adobe.com/cps/403/kb403150.html has also been tried, but errors persist:
Installing an AIR application displays the error message: "Sorry an error has occurred. The application could not be installed. Try installing it again. If the problem persists, contact the application author." (Windows Vista / Windows 7)
This error may occur during installation if the user has turned off User Account Control (UAC) operating system feature and is a standard or restricted user. From Control Panel, Open UAC and enable it. A reboot maybe required, once complete, re-try the installation.
The error messages are as follows:
Name of Our Application
Sorry, an error has occurred.
An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author.
Error #0
Sorry, an error has occurred.
The application could not be installed because the installer file is damaged. Try obtaining a new installer from the application author.
This is a boxed product which is slated to ship very soon. The QA team is rejecting the builds because of this issue, which puts the entire project in jeopardy. Timely help is appreciated.
Here is a sanitized, excerpted section from the end of the install log (it is extremely long):
[2010-10-07:06:35:21] UI SWF load is complete
[2010-10-07:06:35:22] UI initialized
[2010-10-07:06:35:22] Begin background update check
[2010-10-07:06:35:22] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-10-07:06:35:43] Background update successfully downloaded
[2010-10-07:06:35:43] User notified of available background update
[2010-10-07:06:35:50] User deferred installation of background update
[2010-10-07:06:35:50] begin quitting
[2010-10-07:12:53:18] UI SWF load is complete
[2010-10-07:12:53:19] UI initialized
[2010-10-07:12:53:19] Running C:\Users\Username\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\our wonderful product\our wonderful product.exe"
[2010-10-07:12:53:19] begin quitting
[2010-10-07:12:53:25] Performing runtime update
[2010-10-07:12:53:25] UI SWF load is complete
[2010-10-07:12:53:26] UI initialized
[2010-10-07:12:53:26] starting user confirmation
[2010-10-07:12:53:26] Version of this installer: 2.0.4.13090
[2010-10-07:12:53:26] Installed version: 2.0.3.13070
[2010-10-07:12:53:26] Installation type: patchNewer
[2010-10-07:12:53:50] starting elevated install
[2010-10-07:12:54:01] performing an elevated runtime install
[2010-10-07:12:54:01] UI SWF load is complete
[2010-10-07:12:54:01] starting install
[2010-10-07:12:54:01] Scheduling runtime installation operations
[2010-10-07:12:54:01] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
[2010-10-07:12:54:01] Scheduling an MSI repair operation
[2010-10-07:12:54:01] Beginning runtime installation
[2010-10-07:12:54:01] Beginning install
[2010-10-07:12:54:01] Reinstalling c:\users\Username\appdata\local\temp\air834a.tmp\setup.msi
[2010-10-07:12:54:10] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\Username\AppData\Local\Temp\fla4C92.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-07:12:54:11] Copying C:\Users\Username\appdata\local\temp\air834a.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-10-07:12:54:11] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Users\Username\AppData\Local\Temp\fla4DBB.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-07:12:54:11] Copying C:\Users\Username\appdata\local\temp\air834a.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-10-07:12:54:11] Execution complete; beginning commit phase
[2010-10-07:12:54:11] Deleting C:\Users\Username\AppData\Local\Temp\fla4C92.tmp\temp
[2010-10-07:12:54:11] Deleting C:\Users\Username\AppData\Local\Temp\fla4DBB.tmp\temp
[2010-10-07:12:54:11] Commit complete
[2010-10-07:12:54:11] install complete
[2010-10-07:12:54:11] begin quitting
[2010-10-07:12:54:11] Elevated install completed
[2010-10-07:12:55:12] begin quitting
[2010-10-07:12:55:12] attempting launch of our wonderful product
[2010-10-07:12:55:44] UI SWF load is complete
[2010-10-07:12:55:45] UI initialized
[2010-10-07:12:55:46] IO Error 2032 during pingback request
[2010-10-07:12:55:46] begin quitting
[2010-10-07:13:11:11] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:11:11] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:11:11] Updating to version 1.0.8.2
[2010-10-07:13:11:11] UI SWF load is complete
[2010-10-07:13:11:12] UI initialized
[2010-10-07:13:11:12] beginning UI styling
[2010-10-07:13:11:12] UI styling complete
[2010-10-07:13:11:13] Unpackaging to C:\Users\Username\AppData\Local\Temp\flaE586.tmp
[2010-10-07:13:11:42] unpackaging/validation is complete
[2010-10-07:13:11:42] application is bound to this version of the runtime
[2010-10-07:13:11:42] app id com.example.ourproduct
[2010-10-07:13:11:42] pub id
[2010-10-07:13:11:42] Application located at c:\program files (x86)
[2010-10-07:13:11:42] Waiting for user confirmation
[2010-10-07:13:11:42] User confirmed action: install
[2010-10-07:13:11:42] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla572D.tmp
[2010-10-07:13:12:01] native installer creation complete
[2010-10-07:13:12:01] Starting install
[2010-10-07:13:12:01] using conversion output in C:\Users\Username\AppData\Local\Temp\fla572D.tmp
[2010-10-07:13:12:01] Beginning install
[2010-10-07:13:12:01] Installing C:\Users\Username\AppData\Local\Temp\fla572D.tmp\setup.msi
[2010-10-07:13:12:21] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:12:21] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla572D.tmp\setup.msi
[2010-10-07:13:12:21] Rollback due to error complete
[2010-10-07:13:12:21] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:12:21] stateInstallingWithElevation: enter install
[2010-10-07:13:12:21] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:13:12:41] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:12:41] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:12:41] Updating to version 1.0.8.2
[2010-10-07:13:12:42] UI SWF load is complete
[2010-10-07:13:12:43] UI initialized
[2010-10-07:13:12:43] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla461C.tmp
[2010-10-07:13:13:09] unpackaging/validation is complete
[2010-10-07:13:13:09] application is bound to this version of the runtime
[2010-10-07:13:13:09] app id com.example.ourproduct
[2010-10-07:13:13:09] subinstaller: pub id
[2010-10-07:13:13:09] subinstaller: Application located at c:\program files (x86)
[2010-10-07:13:13:09] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp
[2010-10-07:13:13:25] native installer creation complete
[2010-10-07:13:13:25] Starting install
[2010-10-07:13:13:25] using conversion output in C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp
[2010-10-07:13:13:25] Beginning install
[2010-10-07:13:13:25] Installing C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp\setup.msi
[2010-10-07:13:13:38] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:13:38] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaAC3F.tmp\setup.msi
[2010-10-07:13:13:38] Rollback due to error complete
[2010-10-07:13:13:38] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:13:38] Failed during elevated install: error 0 1603
[2010-10-07:13:13:44] application installer exiting
[2010-10-07:13:14:39] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:14:39] starting cleanup of temporary files
[2010-10-07:13:14:45] application installer exiting
[2010-10-07:13:37:04] UI SWF load is complete
[2010-10-07:13:37:05] UI initialized
[2010-10-07:13:37:06] IO Error 2032 during pingback request
[2010-10-07:13:37:06] begin quitting
[2010-10-07:13:38:37] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:38:37] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:38:37] Updating to version 1.0.8.2
[2010-10-07:13:38:37] UI SWF load is complete
[2010-10-07:13:38:39] UI initialized
[2010-10-07:13:38:39] beginning UI styling
[2010-10-07:13:38:39] UI styling complete
[2010-10-07:13:38:39] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla621.tmp
[2010-10-07:13:38:39] failed while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2010-10-07:13:39:51] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:39:51] starting cleanup of temporary files
[2010-10-07:13:39:52] application installer exiting
[2010-10-07:13:40:22] UI SWF load is complete
[2010-10-07:13:40:25] UI initialized
[2010-10-07:13:40:27] IO Error 2032 during pingback request
[2010-10-07:13:40:27] begin quitting
[2010-10-07:13:44:25] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:44:25] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:44:25] Updating to version 1.0.8.2
[2010-10-07:13:44:25] UI SWF load is complete
[2010-10-07:13:44:27] UI initialized
[2010-10-07:13:44:27] beginning UI styling
[2010-10-07:13:44:27] UI styling complete
[2010-10-07:13:44:27] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5375.tmp
[2010-10-07:13:44:44] unpackaging/validation is complete
[2010-10-07:13:44:44] application is bound to this version of the runtime
[2010-10-07:13:44:44] app id com.example.ourproduct
[2010-10-07:13:44:44] pub id
[2010-10-07:13:44:44] Application located at c:\program files (x86)
[2010-10-07:13:44:44] Waiting for user confirmation
[2010-10-07:13:44:44] User confirmed action: install
[2010-10-07:13:44:44] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
[2010-10-07:13:45:02] native installer creation complete
[2010-10-07:13:45:02] Starting install
[2010-10-07:13:45:02] using conversion output in C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
[2010-10-07:13:45:02] Beginning install
[2010-10-07:13:45:02] Installing C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
[2010-10-07:13:45:08] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:45:08] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
[2010-10-07:13:45:08] Rollback due to error complete
[2010-10-07:13:45:08] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:45:08] stateInstallingWithElevation: enter install
[2010-10-07:13:45:08] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:13:45:19] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:45:19] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:13:45:19] Updating to version 1.0.8.2
[2010-10-07:13:45:20] UI SWF load is complete
[2010-10-07:13:45:21] UI initialized
[2010-10-07:13:45:21] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla26AB.tmp
[2010-10-07:13:45:42] unpackaging/validation is complete
[2010-10-07:13:45:42] application is bound to this version of the runtime
[2010-10-07:13:45:42] app id com.example.ourproduct
[2010-10-07:13:45:42] pub id
[2010-10-07:13:45:42] Application located at c:\program files (x86)
[2010-10-07:13:45:42] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla7883.tmp
[2010-10-07:13:45:58] native installer creation complete
[2010-10-07:13:45:58] Starting install
[2010-10-07:13:45:58] using conversion output in C:\Users\Username\AppData\Local\Temp\fla7883.tmp
[2010-10-07:13:45:58] Beginning install
[2010-10-07:13:45:58] Installing C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
[2010-10-07:13:46:18] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:46:18] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
[2010-10-07:13:46:18] Rollback due to error complete
[2010-10-07:13:46:18] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:13:46:18] Failed during elevated install: error 0 1603
[2010-10-07:13:46:22] application installer exiting
[2010-10-07:13:48:09] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:13:48:09] starting cleanup of temporary files
[2010-10-07:13:48:13] application installer exiting
[2010-10-07:13:48:41] UI SWF load is complete
[2010-10-07:13:48:43] UI initialized
[2010-10-07:13:48:45] IO Error 2032 during pingback request
[2010-10-07:13:48:45] begin quitting
[2010-10-07:14:16:16] UI SWF load is complete
[2010-10-07:14:16:17] UI initialized
[2010-10-07:14:16:18] IO Error 2032 during pingback request
[2010-10-07:14:16:18] begin quitting
[2010-10-07:14:18:04] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:18:04] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:14:18:04] Updating to version 1.0.8.2
[2010-10-07:14:18:04] UI SWF load is complete
[2010-10-07:14:18:05] UI initialized
[2010-10-07:14:18:05] beginning UI styling
[2010-10-07:14:18:06] UI styling complete
[2010-10-07:14:18:06] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5FBC.tmp
[2010-10-07:14:18:35] unpackaging/validation is complete
[2010-10-07:14:18:35] application is bound to this version of the runtime
[2010-10-07:14:18:35] app id com.example.ourproduct
[2010-10-07:14:18:35] pub id
[2010-10-07:14:18:35] Application located at c:\program files (x86)
[2010-10-07:14:18:35] Waiting for user confirmation
[2010-10-07:14:18:35] User confirmed action: install
[2010-10-07:14:18:35] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
[2010-10-07:14:18:50] native installer creation complete
[2010-10-07:14:18:50] Starting install
[2010-10-07:14:18:50] using conversion output in C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
[2010-10-07:14:18:50] Beginning install
[2010-10-07:14:18:50] Installing C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
[2010-10-07:14:19:26] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:19:26] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
[2010-10-07:14:19:26] Rollback due to error complete
[2010-10-07:14:19:26] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:19:26] stateInstallingWithElevation: enter install
[2010-10-07:14:19:26] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
[2010-10-07:14:19:31] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:19:31] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
[2010-10-07:14:19:31] Updating to version 1.0.8.2
[2010-10-07:14:19:31] UI SWF load is complete
[2010-10-07:14:19:32] UI initialized
[2010-10-07:14:19:32] subinstaller: Unpackaging to C:\Users\Username\AppData\Local\Temp\flaB0D7.tmp
[2010-10-07:14:19:50] unpackaging/validation is complete
[2010-10-07:14:19:50] application is bound to this version of the runtime
[2010-10-07:14:19:50] app id com.example.ourproduct
[2010-10-07:14:19:50] pub id
[2010-10-07:14:19:50] Application located at c:\program files (x86)
[2010-10-07:14:19:50] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
[2010-10-07:14:20:04] native installer creation complete
[2010-10-07:14:20:04] Starting install
[2010-10-07:14:20:04] using conversion output in C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
[2010-10-07:14:20:04] Beginning install
[2010-10-07:14:20:04] Installing C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
[2010-10-07:14:20:16] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:20:16] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
[2010-10-07:14:20:16] Rollback due to error complete
[2010-10-07:14:20:16] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-07:14:20:16] Failed during elevated install: error 0 1603
[2010-10-07:14:20:20] application installer exiting
[2010-10-07:14:21:42] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
[2010-10-07:14:21:42] starting cleanup of temporary files
[2010-10-07:14:21:46] application installer exiting
[2010-10-07:14:22:13] UI SWF load is complete
[2010-10-07:14:22:14] UI initialized
[2010-10-07:14:22:16] IO Error 2032 during pingback request
[2010-10-07:14:22:16] begin quitting

Thanks very much for keeping this issue alive.
Let me restate the issue:
We have a AIR 2.0.4.13090 sidecar application. Installing the application for the very first time seems to work. Any uninstall or update after that runs into issues on the problematic Windows 7 64 bit machine. The installer logs all point the finger to Windows Installer having problems writing to the temp directory.
We've gone through many, many things trying to resolve this, including resetting administrative access to the temp directory and flushing the temp directory out entirely. I'm reporting this news secondhand, so it's not possible for me to directly relate the exact measures taken, step-by-step. The ONLY thing that reliably worked for running and installing updates on this AIR application was the following:
1) Create a new administrative level user.
2) Log in with that user.
3) Disable firewalls.
4) Run the updater.
5) Log back in as normal user, delete temporary user.
if the user account created in step 1 is not deleted in step 5 and is used to attempt a further update or uninstall, it will fail. This seems to tell me that AIR is able to utilize the temp folder via Windows Installer correctly only once. After that, it dirties this directory somehow and is unable to use/write to it, and subsequent uninstalls/updates fail with error 0.
Again, the failure all show msi issues writing to the temp directory. They result in an "Error 0" alert dialog in AIR.

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Thanks very much for keeping this issue alive.
Let me restate the issue:
We have a AIR 2.0.4.13090 sidecar application. Installing the application for the very first time seems to work. Any uninstall or update after that runs into issues on the problematic Windows 7 64 bit machine. The installer logs all point the finger to Windows Installer having problems writing to the temp directory.
We've gone through many, many things trying to resolve this, including resetting administrative access to the temp directory and flushing the temp directory out entirely. I'm reporting this news secondhand, so it's not possible for me to directly relate the exact measures taken, step-by-step. The ONLY thing that reliably worked for running and installing updates on this AIR application was the following:
1) Create a new administrative level user.
2) Log in with that user.
3) Disable firewalls.
4) Run the updater.
5) Log back in as normal user, delete temporary user.
if the user account created in step 1 is not deleted in step 5 and is used to attempt a further update or uninstall, it will fail. This seems to tell me that AIR is able to utilize the temp folder via Windows Installer correctly only once. After that, it dirties this directory somehow and is unable to use/write to it, and subsequent uninstalls/updates fail with error 0.
Again, the failure all show msi issues writing to the temp directory. They result in an "Error 0" alert dialog in AIR.

Cannot install AIR on one Admin user on Macbook

Hi,
I have read these forums and only found one reference to this problem, but the solution posted there did not work. My problem is that under my usual user (admin privileges) I cannot install AIR (it does the installation, but at the end I am left with a empty Adobe AIR window with no messages or buttons to press). If I try to install AIR apps after this, the installer opens but does not do anything.
I tested creating a new account with Admin privileges and I was able to install AIR and its applications with no problems.
I am assuming that somewhere in my user files there must be some configuration files that is damaged and that I must erase in order for everything to work ok again, but I have not been able to find that solution.
Any ideas?
LA

After uninstall be sure this folder (\Users\USERNAME\Library\Application Support\Adobe\AIR) is deleted. If not throw it to the trash, and empty the trash. If you have any other AIR apps installed you will most likely need to reinstall them.

I cannot install Creative Cloud or download new CC applications. What is the fix?

I cannot install Creative Cloud or download new CC applications. What is the fix?

I am on Windows 7 - 64bit.
I can not download the new Creative Cloud App from online in the Download Center.
When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
I was able to install most of my CC applications through the Adobe Application Manager.
I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
When I click the yellow error sign it gives me a web page with the following message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

Cannot install AIR app in an existing folder

Hi to all, I'm trying to create a setup for my AIR application. I have an NSIS script that install all the files that the AIR app needs in the targer folder. The AIR app is copied in a temp dir and then is lauched for installation but the installer said that it cannot install the application because the target folder is existing? What can I do to remove this check?
Thanks a lot,
Andrea

Correction to above.
Can't find folders to choose to place bookmarked item into. There is no list like I had in my XP laptop.

Cannot install Air help - Error Nr. 0

When I try to install a compiled Air Help, the installer always informs me that an error occured and that I should try again. The Error number 0 is displayed - does anybody know what this stands for? This does not seem like a very helpful information for endusers without further explanation..

I cannot help you with the error message but I can clarify when admin rights are required. You need them to install an AIR file and to apply an update. You do not need admin rights to use an installed AIR help system.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Cannot install AIr on HTC Desire with Froyo OS 2.2

I have an HTC Desire running Froyo 2.2 OS (OS supplied by O2 mobile company i.e. O2 branded phone)
Each time I try to install Air 2.5.1.1774 it downloads then tries to install; I get the message:-
Installation of Adobe Air unsuccessful.
Any advice please?

You need to choose "Charge Only"
Make sure you have Device Debugging enabled on your phone by going to Settings > Applications > Development > USB Debugging and ticking the checkbox.
Once your phone is properly connected and Android SDK is installed, then goto the folder where SDK is installed. You will find a folder named "tools" :
Launch cmd.exe
cd to the folder containing "adb" binary
Type "adb devices" ( This should list the device ID of your phone )
Type "adb logcat -c"
Try to download and install "Adobe AIR" from Marketplace on your phone (with USB cable connected)
On command prompt, type "adb logcat" and mail us back the output.
I found a page with detailed instruction for setting up Android SDK for HTC Desire : http://myhtcdesire.com/tutorials/how-to-install-the-adb-driver-on-windows

Cannot install Air from download. Need Administrator permission. I am the Administrator. Windows 7

How can I install Air from download? Error msg: Need Administrator permisssion. I am the Admisistrator. Windows 7 64bit.

Ok, it works on my IPAD but not my PC. UGH

Cannot install AIR on Mac

Hello newbie here.
I am trying to help my wife install AIR for her small
business. A program she relies on "Flash Palette" now requires AIR.
We have tried everything - it downloads fine, but when I
double-click on the installer...nothing.
Running OS X 10.4.11 on a PC-based PowerBook.
Has anyone experienced this or know of something obvious that
we may be overlooking? Many thanks!

A few things to try:
- Check the system logs to see if there are any errors
reported there.
- Enable AIR installer logging and capture a log file.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123
- Try re-ordering the list of languages in your system
preferences. You don't have to move your preferred language; it's
making a change that's important. (Sounds random, I know, but it
works around a known issue in the current release.)

Firefox tries to install update then says cannot install update because you have to close another Firefox window, repeats every minute. Doesn't stop.

Update cannot install, says I must close any other Firefox window. (No other window open ) Cannot install update because another Firedox window is open.Since a recent update occured, You Tube videos flicker and browser favorites flicker. There is a flash card speed adjustment. The Flash Player and Firefox is not in sync.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
Do a clean reinstall:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Cannot install AIR 3.2.0.2070 on Windows 7 (32 bit)

I am not able to install the latest version of Adobe AIR. I am running Windows 7 Ultimate 32 bit SP1.
Adobe AIR shows up as a program on the programs list in Windows control panel, however I get the following message when I try to run a program that requires Adobe AIR):
"This application requires a version of Adobe AIR which cannot be found"
I could remove it with the help of the Microsoft FixIt Utility but I am not able to install it correctly. I tried running it in XP SP2 Compatibility Mode with no luck.
The installation log is set forth below. Please help. Thanks.
[2012-06-04:20:50:08] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:20:50:08] Commandline is: -silent -eulaAccepted
[2012-06-04:20:50:08] No installed runtime detected
[2012-06-04:20:50:08] Starting silent runtime install. Installing runtime version 3.2.0.2070
[2012-06-04:20:50:08] Installing msi at c:\users\peter\appdata\local\temp\airc5cd.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-04:20:50:13] Runtime Installer end with exit code 0
[2012-06-04:14:47:51] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:47:51] Commandline is:
[2012-06-04:14:47:51] No installed runtime detected
[2012-06-04:14:47:54] Relaunching with elevation
[2012-06-04:14:47:54] Launching subprocess with commandline c:\users\peter\appdata\local\temp\air8c6.tmp\adobe air installer.exe -ei
[2012-06-04:14:47:56] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:47:56] Commandline is: -stdio \\.\pipe\AIR_5652_0 -ei
[2012-06-04:14:47:56] No installed runtime detected
[2012-06-04:14:47:56] Starting silent runtime install. Installing runtime version 3.2.0.2070
[2012-06-04:14:47:56] Reinstalling c:\users\peter\appdata\local\temp\air8c6.tmp\setup.msi
[2012-06-04:14:47:57] Runtime Installer end with exit code 0
[2012-06-04:14:47:57] Elevated install completed
[2012-06-04:14:48:00] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-04:14:48:00] Runtime Installer end with exit code 5
[2012-06-04:14:56:58] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:56:58] Commandline is:
[2012-06-04:14:56:58] No installed runtime detected
[2012-06-04:14:57:09] Relaunching with elevation
[2012-06-04:14:57:09] Launching subprocess with commandline c:\users\peter\appdata\local\temp\airecfc.tmp\adobe air installer.exe -ei
[2012-06-04:14:57:12] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:57:12] Commandline is: -stdio \\.\pipe\AIR_5652_0 -ei
[2012-06-04:14:57:12] No installed runtime detected
[2012-06-04:14:57:12] Starting silent runtime install. Installing runtime version 3.2.0.2070
[2012-06-04:14:57:12] Reinstalling c:\users\peter\appdata\local\temp\airecfc.tmp\setup.msi
[2012-06-04:14:57:15] Runtime Installer end with exit code 0
[2012-06-04:14:57:16] Elevated install completed
[2012-06-04:14:57:18] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-04:14:57:18] Runtime Installer end with exit code 5
[2012-06-05:01:43:17] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-06-05:01:43:17] Commandline is:
[2012-06-05:01:43:17] No installed runtime detected
[2012-06-05:01:43:23] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:01:43:23] Installing msi at c:\users\peter\appdata\local\temp\air9887.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:01:43:30] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:01:43:30] Runtime Installer end with exit code 5
[2012-06-05:02:45:01] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-06-05:02:45:01] Commandline is:
[2012-06-05:02:45:01] No installed runtime detected
[2012-06-05:02:46:20] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:02:46:20] Installing msi at c:\users\peter\appdata\local\temp\airaac0.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:02:46:26] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:02:46:26] Runtime Installer end with exit code 5
[2012-06-05:15:51:45] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-06-05:15:51:46] Commandline is:
[2012-06-05:15:51:46] No installed runtime detected
[2012-06-05:15:51:54] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:15:51:55] Installing msi at c:\users\peter\appdata\local\temp\air559e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:15:52:11] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:15:52:11] Runtime Installer end with exit code 5

Could you try creating a new, temporary user account and see if you can install from there?

Cannot install AIR 3.4 on Mac OS X 10.8.1

I have a new install of Mac OS X 10.8.1 and cannot get Adobe AIR to install. I previously could not get it to install under 10.8 either.
Logs that I've found are the following:
8/30/12 4:04:47.277 PM Adobe AIR Installer[6985]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.8.1 x86
8/30/12 4:04:47.277 PM Adobe AIR Installer[6985]: Commandline is: -psn_0_10234306
8/30/12 4:04:47.278 PM Adobe AIR Installer[6985]: No installed runtime detected
8/30/12 4:04:50.900 PM Adobe AIR Installer[6985]: Relaunching with elevation
8/30/12 4:04:50.901 PM Adobe AIR Installer[6985]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
8/30/12 4:04:53.931 PM coreservicesd[34]: Application App:"Adobe AIR Installer" [ 0x0/0x9c29c2] @ 0x0x7fca6521a680 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x9c49c4:) ), so denying.
8/30/12 4:04:53.932 PM WindowServer[90]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x9c29c2, securitySessionID=0x186a5, err=-13066
8/30/12 4:04:53.966 PM authexec[6990]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
8/30/12 4:04:54.158 PM Adobe AIR Installer[6990]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.8.1 x86
8/30/12 4:04:54.158 PM Adobe AIR Installer[6990]: Commandline is: -ei
8/30/12 4:04:54.158 PM Adobe AIR Installer[6990]: No installed runtime detected
8/30/12 4:04:54.236 PM Adobe AIR Installer[6990]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
8/30/12 4:04:54.239 PM Adobe AIR Installer[6990]: Launching subprocess with commandline /usr/sbin/chown -hfRP brosenberg "/Users/brosenberg/Library/Application Support/Adobe"
8/30/12 4:04:54.239 PM Adobe AIR Installer[6990]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/brosenberg/Library/Application Support/Adobe"
8/30/12 4:04:54.242 PM Adobe AIR Installer[6990]: Launching subprocess with commandline /usr/sbin/chown -hfRP brosenberg "/Users/brosenberg/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
8/30/12 4:04:54.245 PM Adobe AIR Installer[6990]: Starting silent runtime install. Installing runtime version 3.4.0.2540
8/30/12 4:04:55.746 PM Adobe AIR Installer[6990]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.h7p3B3/temp/Versions/Current: Invalid argument
8/30/12 4:04:55.748 PM Adobe AIR Installer[6990]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
8/30/12 4:04:55.767 PM Adobe AIR Installer[6990]: Rollback complete
8/30/12 4:04:55.768 PM Adobe AIR Installer[6990]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
8/30/12 4:04:55.768 PM Adobe AIR Installer[6985]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
8/30/12 4:04:55.770 PM Adobe AIR Installer[6990]: Runtime Installer end with exit code 7
8/30/12 4:04:58.966 PM Adobe AIR Installer[6985]: Runtime Installer end with exit code 7

Hey Chris,
Sorry for not getting back to you, but it looks like I was able to fix the problem I was having. One thing I had never tried was getting rid of the "Adobe AIR.framework" folder inside of /Library/Frameworks/
If I run into any other Adobe issues I'll let you know. Right now I've got Adobe AIR as the only Adobe product installer, but I'll be installing flashplayer and a good portion of the CS6 Master Collection shortly.
Thanks again.

Cannot Install AIR after finished created AIR through Robohelp

Hi, I am new to RoboHelp, and i need to create a help system, which I have created in RoboHelp, but I failed to install the AIR i created,
it might be just me doing something wrong,
so far, i have created ahelp page using the blank template,
after finished creating, I go to "single sources layouts" > "adobe Air"
Then after i clicked finish, it started generating the AIR file, but I received a message as shown below,
I need to install it to allow multiple computers to be able to use this help system, but as shown above,
I cannot click Install, I have tried using admistrator account and still fails to install,
now that i am stuck in this. And wondering if I need to install some AIR program for me to be able to install this?
Thanks

In the layout is the folder where you create the .AIR file on you PC or a network drive? It must be local.
What version of RoboHelp are you using? Please include that whenever you start a thread. See Before You Post in sticky topics.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Cannot install AIR 2.5 on Windows XP

After searching and reading in this forum for about an HOUR or so I still have no solution.
I've tried installing Adobe AIR 2.5, AIR 1.5, tried restarting the computer etc.
Nothing works.
I get a message similar to those posted by most users in this forum.
It says that there is an error and that I should make sure that I install it as administrator.
I already have administrator rights, of course!
Here is the content of the error log file:
[2010-10-27:09:34:59] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-27:09:34:59] Commandline is:
[2010-10-27:09:34:59] No installed runtime detected
[2010-10-27:09:35:03] Starting runtime install. Installing runtime version 2.5.0.16600
[2010-10-27:09:35:03] Installing msi at c:\dokume~1\XXXXX\lokale~1\temp\air49.tmp\setup.msi with guid {XXXXX-XXXXX-XXXXX-XXXXX-XXXXX}
[2010-10-27:09:35:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-27:09:35:07] Rolling back install of c:\dokume~1\XXXXX\lokale~1\temp\air49.tmp\setup.msi
[2010-10-27:09:35:07] Rollback complete
[2010-10-27:09:35:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-10-27:09:35:11] Runtime Installer end with exit code 7
Of course, I have the newest Windows updates etc.
I have also the newest Windows Installer.
So, what is the big secret?
Do I need to buy a new computer in order to install Adobe AIR?
(the computer I have is fairly new, despite XP installed on it)

I was finally able to install this POS.
Here is what I did:
I tried to install an even older version than 1.5
I went to filehippo.com and downloaded the oldest version I could find there which was the version 1.0.7
Here is the link to that page: http://www.filehippo.com/download_adobe_air/3853/
Thank God that old version installed on my computer.
After that the installation of current version (2.5) of this POS worked as well.

Cannot Install Air on Windows 7

I
am unable to install Adobe Air on my Hp Pavilion laptop which is
running Windows 7 x64. I have tried many of the suggestions in this forum but nothing has helped so far. I have listed the log file and MSI log in case anyone can see what is going wrong. There are errors reported in both log files but I dont know what I nee to do to fix them.
AIR Install log file...
[2011-08-14:10:27:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:36] Commandline is:
[2011-08-14:10:27:36] No installed runtime detected
[2011-08-14:10:27:39] Relaunching with elevation
[2011-08-14:10:27:39] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\airc83e.tmp\adobe air installer.exe -ei
[2011-08-14:10:27:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:39] Commandline is: -stdio \\.\pipe\AIR_5380_0 -ei
[2011-08-14:10:27:39] No installed runtime detected
[2011-08-14:10:27:39] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:27:39] Installing msi at c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:27:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Rolling back install of c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi
[2011-08-14:10:27:40] Rollback complete
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Runtime Installer end with exit code 7
[2011-08-14:10:27:43] Runtime Installer end with exit code 7
[2011-08-14:10:33:19] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:19] Commandline is:
[2011-08-14:10:33:19] No installed runtime detected
[2011-08-14:10:33:21] Relaunching with elevation
[2011-08-14:10:33:21] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe -ei
[2011-08-14:10:33:21] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:21] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
[2011-08-14:10:33:21] No installed runtime detected
[2011-08-14:10:33:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:33:22] Installing msi at c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:33:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Rolling back install of c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
[2011-08-14:10:33:22] Rollback complete
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Runtime Installer end with exit code 7
[2011-08-14:10:33:24] Runtime Installer end with exit code 7
MSI Log...
=== Verbose logging started: 14/08/2011 10:33:22 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\Pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe ===
MSI (c) (94:80) [10:33:22:090]: Resetting cached policy values
MSI (c) (94:80) [10:33:22:090]: Machine policy value 'Debug' is 0
MSI (c) (94:80) [10:33:22:090]: ******* RunEngine:
           ******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (94:80) [10:33:22:090]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (94:80) [10:33:22:090]: Grabbed execution mutex.
MSI (c) (94:80) [10:33:22:100]: Cloaking enabled.
MSI (c) (94:80) [10:33:22:100]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (94:80) [10:33:22:100]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:110]: Running installation inside multi-package transaction c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
MSI (s) (14:F0) [10:33:22:110]: Grabbed execution mutex.
MSI (s) (14:D4) [10:33:22:110]: Resetting cached policy values
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'Debug' is 0
MSI (s) (14:D4) [10:33:22:110]: ******* RunEngine:
           ******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (14:D4) [10:33:22:120]: User policy value 'DisableMedia' is 0
MSI (s) (14:D4) [10:33:22:120]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Looking for sourcelist for product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Adding {FDB3B167-F4FA-461D-976F-286304A57B2A}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing net source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing media source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing URL source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Failed to resolve source
MSI (s) (14:D4) [10:33:22:120]: MainEngineThread is returning 1612
MSI (s) (14:F0) [10:33:22:130]: User policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:F0) [10:33:22:130]: Restoring environment variables
MSI (c) (94:80) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (94:80) [10:33:22:130]: MainEngineThread is returning 1612
=== Verbose logging stopped: 14/08/2011 10:33:22 ===
Thanks
Tony

Thanks for the prompt reply Chris.
I ran the Microsoft Fixit at the link you provided and it has cured the problem. When asked if I wanted to fix install problems or uninstall problems, I chose Uninstall problems as Adobe Air was (sort of) on my PC. The utiity found a number of corrupt registry entries and fixed them automatically.
Thanks very much - I'm a happy man!
Tony

Cannot install AIR 2.0.4.13090 sidecar application on Windows 7 64 bit

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