Cannot install Crystal Reports 2011

I tried to install Crystal Reports 2011. I followed the steps suggested by a SAP contact person and when I tried to run set up file, I am getting the following error: Install cannot proceed, Unalbe to install a product with a higher version over a product at a lower version Please use the appropriate patch...............

Has anyone managed to work this out. I am getting this also. Seems I cannot install sp2 or higher because of this message.

Similar Messages

Error installing crystal reports 2011

I am trying to install crystal reports 2011 and I keep getting an error that I need administrative priviliges to continue. I am the administrator and i have tried running as administrator. Why does this keep giving me this error. I am running the 32 bit version of windows 7. I have .net 4 installed.

Ah, worth a try.... Likely your IT guys burn images all from the same master or using the same CD's DVD's to install from. I have installed it on various OS, XP, Windows 7, Vista, 2008 32 and 64 bits and no problems. But they are clean also, no third party app's pre-installed other than Visual Studio 2010. And My PC at home has just about everything on it an no issues with it either...
I can't say why then. I suggest you purchase a [support case|http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=38156200] and get into the Report Design queue and get them to get more info from you. Logs and other files cannot be attached to Forums.
It appears to be known issues and they are working on getting it resolved. It likely is a missing dependency or some version specific dependency we and you may have a newer version. In either case you can get a refund.
Or wait until SP 2 comes out and hope your specific issue is fixed.
Thanks again
Don

Type mismatch on CRVS2010 appl. after install Crystal Reports 2011

Hi,
I've a Windows application built in VS2010 with Crystal Reports for VS2010 that exports a report to a PDF, Excel or Word file. The application runs fine, but after the installation of Crystal Reports 2011 I got the "Type mismatch" error when the ReportDocument.Export method is called:
System.Runtime.InteropServices.COMException (0x80004005): Type mismatch.
at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
at CrystalDecisioins.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
at MyApp.ReportConfig.Execute() ....
HELP!!!!
Uninstalling Crystal Reports 2011 SP1, Crystal Reports 2011, Crystal Reports for Visual Studio 2010 SP1 and Crystal Reports for Visual Studio 2010 (in this order) followed by a re--install of Crystal Reports for Visual Studio 2010 and Crystal Reports for Visual Studio 2010 SP1 does not remove the problem.
Config:
Windows 7 Ultimate x64
Edited by: Adri Koopman on Jul 23, 2011 10:32 AM

Yes, I asked them to make note also, there have been delays, it was decide to hold off after the info was released and by then it was too late. Once it gets out everyone seems to be able to get it....
So are you having problems installing still or just exporting? If exporting what code are you using?
Have you set your Project for 32 or 64 bit, not anycpu?
What framework are you using, Any of the FULL versions is a must.
Try this sample:
        private void ExportToStream_Click(object sender, EventArgs e)
            CrystalDecisions.Shared.MicrosoftMailDestinationOptions mailOpts = CrystalDecisions.Shared.ExportOptions.CreateMicrosoftMailDestinationOptions();
            CrystalDecisions.Shared.DiskFileDestinationOptions diskOpts = CrystalDecisions.Shared.ExportOptions.CreateDiskFileDestinationOptions();
            CrystalDecisions.Shared.ExportOptions exportOpts = new CrystalDecisions.Shared.ExportOptions();
            CrystalDecisions.Shared.CharacterSeparatedValuesFormatOptions csvExpOpts = new CrystalDecisions.Shared.CharacterSeparatedValuesFormatOptions();
            CrystalDecisions.Shared.HTMLFormatOptions HTMLExpOpts = new CrystalDecisions.Shared.HTMLFormatOptions();
            rpt.Load(@"c:\reports\b.rpt");
            diskOpts.DiskFileName = @"c:\reports\worldsales.pdf";
            exportOpts.ExportDestinationType = CrystalDecisions.Shared.ExportDestinationType.DiskFile;
            exportOpts.ExportFormatType = CrystalDecisions.Shared.ExportFormatType.HTML32;
            exportOpts.ExportDestinationOptions = diskOpts;
            HTMLExpOpts = new HTMLFormatOptions();
            HTMLExpOpts.HTMLEnableSeparatedPages = false;
            HTMLExpOpts.UsePageRange = false;
            HTMLExpOpts.HTMLHasPageNavigator = false;
            System.IO.Stream oStream;
            byte[] byteArray = null;
            oStream = rpt.ExportToStream(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat);
            byteArray = new byte[oStream.Length];
            oStream.Read(byteArray, 0, Convert.ToInt32(oStream.Length - 1));
            // this is used to verify the file so I saved it to disk
            System.IO.File.Create(diskOpts.DiskFileName, Convert.ToInt32(oStream.Length - 1)).Close();
            System.IO.File.OpenWrite(diskOpts.DiskFileName).Write(byteArray, 0, Convert.ToInt32(oStream.Length - 1));
            System.IO.File.SetAttributes(diskOpts.DiskFileName, System.IO.FileAttributes.Directory);
            oStream.Close();
            GC.Collect();
            MessageBox.Show("Export to Stream complete", "RAS", MessageBoxButtons.OK, MessageBoxIcon.Information);
Don

Cannot install Crystal Reports Server 2008 and Client Tools on same machine

I am having trouble setting up Crystal Reports Server 2008 with Client Tools on a new Windows 2003 SP 2 machine. The Server 2008 package installs OK (built-in MySQL server, built-in Tomcat 5.5 server). Reports run okay. But my customer wants to run reports that use Salesforce as a data source, so I tried to install Crystal Reports Server 2008 Client Tools (needed for Salesforce support, apparently). I receive this error:
'Business Objects product detected: cannot continue with install'. Installation of Client Tools immediately terminates.
Oddly enough, when I uninstalled Server 2008, the Client Tools installed successfully. Then I tried installing Server 2008, and I got the same error message as with Server 2008. What the heck?
Any ideas on how I can get Server 2008 and Server 2008 Client Tools to live in harmony on the same machine? We were able to do this with a (otherwise overloaded) Win2K3 server before.
Thank you in advance for any help.

Typically the client tools are installed with enterprise by default. If not then you would want to use add/remove in control panel and select them. The installer thinks you are trying to install enterprise on top of itself and thus the error.
Regards,
Tim

Cannot install Crystal Reports 8.5 Pro - no Registration code

We want to re-install Crystal Reports Profession 8.5 because the old PC it was installed has been replaced. We have the CD and the keycode but cannot complete the process.The installation asks for the keycode and then all our details which we enter including a valid email but it seems to attempt to go a incorrect web address (displays http://www.sap.com/solutions/sapbusinessobjects/index.epx) and we get no registration code.
Searching and trawling about the SAP forums here didn't seem to help. Can anyone point us to the correct place to get a valid registration code.

Hello,
Is the old PC still available? If so you can get if from there. You could try contact Customer Services but I doubt they would be able to get you a new registration number. CR 8.5 is close to 10 years old and with the name changes none of those old servers are running now.... Try calling the number in the help about box.
Other than that you'll just have to put up with the registration nag screen.
Thank you
Don

Cannot Install Crystal Reports for Eclipse v2.0 on Mac OSX

I've tried to install the Crystal Reports plug-in to my Eclipse environment without any success. No matter what I try, I get the same error message:
"Cannot complete the install because one or more required items could not be found.
Missing requirement: 1271104370856 0.0.0.1271104370856 requires 'com.businessobjects.crystalreports.integration.eclipse.feature.feature.group [2.0.6.r916]' but it could not be found"
To the best of my knowledge, I've installed all the correct pre-requisites listed on the SAP website. I've tried every search I can think of and have found nothing that helps.
I'm at my wits end...please help!

Note that the Crystal Reports for Eclipse 2.0 plugin is not supported nor tested on MacOS, regardless of version.
Feedback I've gotten is that the installation fails for the embedded designer components.
The Crystal Reports Java SDK runtime components - the library used to run rpt files on desktop of web apps using Java - is supported and tested on MacOS 10.5
You'll note that the Supported Platform guide for CR4E 2.0 is specific in listing support only for the Runtime.
Sincerely,
Ted Ueda

Cannot install crystal reports

We purchased two licenses for crystal reports developer v11 in june/08
we installed one then. We are now attempting to install the other license and the installation app is saying that the license is invalid or expired.
call support they told me to go to the support portal as they could not help me. What a company, never buy or recomend sap software, thats for sure.
so now I have software we purchased and can not install, can not return, and can not get the company to help us.

resolved

Cannot install Crystal report 2008

Dear All,
I am trying to instal CR_2008_SP01_for_B1 on my PC. I got a screen said "please wait while the installer finishes determining your disk space requirements" forever. If I hit cancel, it will cancel the installation. So it looks like the installation process is not frozen. It didn't give me any error message as well. I have windows XP and SQL2008. I have SAP8.8 PL16. I have around 10G free space on C drive. That is the only local hard drive I have. Can anybody let me know how to install Crystal? Thanks in advance.
Regards,
Yuka

Hi Yuka.........
If you are not getting any errors while installation and taking time then I would suggest you let it run else if you cancel in between then it may corrupt dll files which are being created while installation. Because while installation a setup checks all those prerequisites which are required so it generally takes time.
Regards,
Rahul

Cannot install crystal report server - please help

hello users,
i cannot install the server application. i put the dvd in the drive and choose german install and directly cames an error.
"Fehler bei der Übernahme der Transformationspakete. Stellen Sie sicher, dass die Transformationspfade gültig sind."
in english nearly:
"error by assumption of transformationpacket. make sure, that the transformationpath are validly"
sorry for my english but i am a long-established german

Hello Marcus,
I believe this is an 'error applying transforms' type of error.
Running the MSI installer from command line should typically resolves the problem.
From the cmd line, at the root of the CD drive, type:
msiexec.exe /i win32\businessobjects.msi TRANSFORMS=:1031
Please note that the 1031 indicates German. 1033 indicates English.
There is more information in the following SAP Note:
1202481 - Error Applying Transforms - Verify that the specified transform paths are valid.
Thanks.
Srinivas

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

HELP ! Crystal Report 2011 TRIAL - Can't Open Program WITHOUT AN ERROR

Server: windows 2008 R2
1) Crystal Reports 2011 was installed using the Trial version.
2) Added the trial key in the form - OK.
3) Clicked to start Crystal Reports 2011 and a dialog box pops up:
CRYSTAL REPORTS STOPPED WORKING
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version: 14.0.0.760
Application Timestamp: 4d688f61
Fault Module Name: crw32.exe
Fault Module Version: 14.0.0.760
Fault Module Timestamp: 4d688f61
Exception Code: c0000005
Exception Offset: 00028ada
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FROM EVENT LOG - MORE INFORMATION
~~~~~~~~~~~~~~~~
EVENT LOG
~~~~~~~~~~~~~~~~
CRYSTAL REPORTS 011 - 32 Bit
Windows 2008 R2 Statndard
64 bit, 16 GB ram
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fault bucket 2445902896, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 14.0.0.760
P3: 4d688f61
P4: crw32.exe
P5: 14.0.0.760
P6: 4d688f61
P7: c0000005
P8: 00028ada
P9:
P10:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x1be0
Faulting application start time: 0x01cc367d04e5e87c
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Attached files:
C:\Users\jyanagi\AppData\Local\Temp\WERF967.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jyanagi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_149624126266436fca64902e9d839546696c19_00630da2
Analysis symbol:
Rechecking for solution: 0
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
Report Status: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
about:blank
http://go.microsoft.com/fwlink?LinkID=45840
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
APPLICATION ERROR - EventID 1000
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x3644
Faulting application start time: 0x01cc367c5f8cd8b8
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: a1c2265e-a26f-11e0-b215-842b2b4c199eGet Windows Live Mail to create your own photo e-mails

Hi,
Thanks for your reply. I followed the other link and it didn't help my current situation.
Is there a link for paid support .. all I need to do is the following for a client:
1) Install Crystal report 2011 on a Microsoft 2008 Server R2.. my error message is above.
Resolve the error on start up of Crystal reports..
It's already been over 1 week .. and I can't seem to get a live person on SAP that can help me... once this is resolved I think I will be ok.
I have CR XI on running on another server with no issues.. I don't know if the above is due to a service pack issue, security issue on installation, ... its a production server so I just want to resolve this quick.
Any help you can give me on getting alive person that I can talk to will be greatly appreciated.
Thank you.
Edited by: Mitsuokbs on Jul 1, 2011 10:38 AM

Merge files or redist installer for Crystal Reports 2011

I cannot find packages for merge files or installer for the redistribution files for Crystal Reports 2011. I have found them only for older versions. In the download section there is somewhere a hint that they are at a different position but no information where.
Can anyone help me?
Thank you
Arne Ortlinghaus

Hi Don,
thank you. It is ok using the files you indicated me. But there are still some doubts.
What does happen on a machine where a designer 2011 (internal version 14) is installed and an application that uses the dlls for Visual Studio 2010 (internal version 13). Does this work without problems?
In a readme for the redistributables for Visual Studio 2010 I have found the following text which I cannot interprete:
If you have installed Crystal Reports 2011 or any of the SAP BusinessObjects XI 4.0 products,
you may notice that their installation contains the same "Crystal Reports 2011" and "SAP
BusinessObjects Enterprise XI 4.0" folders as you see in this folder. Please note that the
folder/files names may be the same but most files have a different version, and are not
compatible with the Crystal Reports 2011 or SAP BusinessObjects XI 4.0 products.
Currently we want to upgrade our programs from Crystal Reports 9 to 2011 and we have many installations where for one machine the Crystal Reports Designer is needed together with our applications.
Arne Ortlinghaus

Crystal Report 2011 CrystalDecision.reports.web.dll Not found

Dear All,
Scenario 1:
I want to use crystal report in my web application developed in 2008 so,
I have been install Crystal Report 2011 Evaluation copy download from SAP Site.
But it will not found following necessary dll file after installing it.
1. CrystalDecision.reports.web.dll
2. CrystalDecision.reportsource.dll
3. CrystalDecision.reports.engine.dll
4.   CrystalDecision.reports.shared.dll
   This files are necessary to load crystal report on webForm.
Scenario 2:
    I want to download Crystal report 2011 run-time but i found it with must install visual studio 2010 setup.,
so, i need crystal report 2011 run-time which will run with dependency of VS 2010 and with both .net framework 3.5
and 4.0
So,Can anybody tell me solution about this scenarios.

Hi,
There is no .NET SDk for CR 2011. It does not install any SDk assemblies.
No SDk means No runtimes.
[http://forums.sdn.sap.com/thread.jspa?messageID=10937322#10937322|http://forums.sdn.sap.com/thread.jspa?messageID=10937322#10937322]
[https://weblogs.sdn.sap.com/pub/wlg/25302|https://weblogs.sdn.sap.com/pub/wlg/25302]
[http://forums.sdn.sap.com/thread.jspa?messageID=10814217#10814217|http://forums.sdn.sap.com/thread.jspa?messageID=10814217#10814217]
[1606608 - Where is the SDK for VS .NET in Crystal Reports 2011? |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333633303336333633303338%7D.do]
Use either CR 2008 + VS 2008 or VS 2010 + CR for VS 2010
- Bhushan.
Edited by: Bhushan Hyalij on Feb 9, 2012 1:32 PM

Install crystal repport 2011 client hungs and how to uninstall it manually

Dear Experts,
i want to know whether there are some way to uninstall crystal report 2011 client manually?
IT has re-image my OS to win7 with crystal 2008 viewer on my laptop, and when i installed crystal report 2011 client i didn't notice that i have crystal 2008 installed on my laptop.
After i click on the setup program of crystal report 2011, the install window didn't tell me there is an old version, so i continue to install it but stuck at "tp.microsoft.msxml-4.0-core-32,14.0.0.760" steps for most 5 hours( no error messages, just seems stopped at there). I wish to cancel it, but the cancel button is greyed so i have to kill the process in task manager. After that i re-tried the installation and use remove feature to uninstall my crystal 2011, it succeed. I reinstall it again and it stucks at .microsoft.msxml-4.0-core-32,14.0.0.760 again(i suspect maybe the 2008 impact the installation, still don't know which can impact here. I found one post SAP CRYSTAL REPORTS 2011 installation error has problem while install cr 2011, but i didn't get any error.)
Then i found i have a crystal 2008 viewer installed so i uninstalled it , and reinstall crystal 2011, but i got errors like runtime error.
Could any one help here how i can manually uninstall the crystal 2011? The setup program is not working for me anymore.
Thanks a million.
Sophie

As far as I know, there is no seperate uninstaller for Crystal Reports. You can try couple of options as below:
1) Download Microsoft Windows Installer and Cleanup Utility, install and try to remove CR 2011 using this utility
2) If option 1 doesn't work, you could try the following steps at your discretion:
Uninstall the Program using available method
Go to Registry Editor and remove any Businessobjects or Crystal Reports reference under "HKEY_CURRENT_USER > SOFTWARE > " and HKEY_LOCAL_MACHINE > SOFTWARE >"
Go to Program Files and delete any folders on Crystal Reports. Also check under Common Files

Crystal Reports 2011 INS00140 error

I have been unsuccessful in installing Crystal Reports 2011. After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting. I am uncertain if I have to uninstall Crystal Reports 2008. I have spoken to technical support. They gave me a few things to try however, the end result was the same. They mentioned to go back to the distributor and get another CD Key. I am not certain if that would even matter at this point considering I am not getting that type of error.
PC Spec:
Dell Precision T3500
Windows 7 Enterprise w/SP1
4GB memory
Intel Xeon W3550
Steps taken:
1. Downloaded latest files from SAP (53005711 and 51041020)
2. Made certain I did not have the MS KB2467175 update
3. Installed Visual Studio Pro 2010
Please let me know what else I can do to get this on my system short of reinstalling the OS.

I spoke with Sean Keaney. This is the email I got:
Hello,
Please follow the below steps to install CR 2011.
Symptom
The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
Environment
Crystal Reports 2011 (patch level below SP02)
Reproducing the Issue
1.     Run Crystal Reports 2011 setup.exe
2.     Enter valid keycode when prompted
3.
Cause
This is known issue and fixed in ADAPT01538339.
There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
Resolution
The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
The link for patch download: http://support.microsoft.com/?kbid=2467175
Update: According to the latest information Microsoft replaced the patch with a newer security update.
If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Sean Keaney
Support Consultant
AGS Primary Support, Customer Interaction Center
SAP Service Marketplace: www.service.sap.com
http://www.sap.com
To get the most from your support, please review the Global Support Customer Interaction Brochure
Your Feedback Counts - Complete our Survey Today!
SAP Service Marketplace Channel: www.youtube.com/sapsmptv
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
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Cannot install Crystal Reports 2011

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