Cannot install Crystal Reports 8.5 Pro - no Registration code

We want to re-install Crystal Reports Profession 8.5 because the old PC it was installed has been replaced. We have the CD and the keycode but cannot complete the process.The installation asks for the keycode and then all our details which we enter including a valid email but it seems to attempt to go a incorrect web address (displays http://www.sap.com/solutions/sapbusinessobjects/index.epx) and we get no registration code.
Searching and trawling about the SAP forums here didn't seem to help. Can anyone point us to the correct place to get a valid registration code.

Hello,
Is the old PC still available? If so you can get if from there. You could try contact Customer Services but I doubt they would be able to get you a new registration number. CR 8.5 is close to 10 years old and with the name changes none of those old servers are running now.... Try calling the number in the help about box.
Other than that you'll just have to put up with the registration nag screen.
Thank you
Don

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The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
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From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
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Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
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Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
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One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
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Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
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As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
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Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

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