Cannot install iTunes - failure to run preupgrade script
I get the error message 'failure to run preupgrade script for AppleMobileDevice' when I tried to install itunes. Have tried the steps at this link - http://support.apple.com/kb/HT1747 - but still no luck. Any ideas how I can resolve this?
Hey, thanks for your reply!
I'm trying to download iTunes 10.5. The software requirement says it needs OS X 10.5 or later so I should be able to right? (I'm on 10.5.8)
Similar Messages
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The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Cant upgrade itunesThe following install step failed: run preupgrade script
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance
Try clicking on the Apple icon, upper left corner and going to "Forced Quit"
Click in iTunes and then do a Forced Quit.
Try install again. That worked for me.
Gary from Sandy -
Just upgraded software. When system prompts to update itunes and in the middle of the system's attempt to complete the upgrade, the message, "The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance" appears.
I don't understand what "preupgrade" needs to be done.
Anyone else experience this?
Suggestions?-= Pre Upgrade Script Error with iTunes =-
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515 -
Each time I try to run a software update... I am getting these error messages so I am never able to upate.
The following install step failed: run preupgrade script for AirPortUtility=Pre Upgrade Script Error with iTunes=
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515 -
Cannot install ITunes--Mesage is "Apple Application Support was not found. Apple application Support is required to run ITunes Helper. Please uninstall ITunes, then install ITunes again. Error 2 (Windows Error 2)
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.
A bit of repetition, mainly for the benefit of anyone else with the same issue. In your case the "for older video cards" version might be worth a try.
When cleaning folders you need to check both the Program Files and Program Files (x86) folders, which you may well have done but didn't mention in the detail above.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Mobile Device Support won't install normally.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I run Windows 7 Home Premium on an HP Pavilion dv6. I cannot install iTunes or QuickTime. Can you help me with this?
Hello raadabdaun,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues installing iTunes for Windows. The following article provides the most relevant information and troubleshooting steps:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I am running OS X 10.5.8 and i cannot install itunes 10.7. Is there a way to update my OS without paying?
I'm very afraid you will have to pay the immense sum of US $30 to upgrade to Snow Leopard.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from their online store.
Incidentally,
Software update, upgrade--what's the difference? - http://support.apple.com/kb/HT1444 -
trying to download latest version of itnes and keep getting an error message to run preupgrade script for mobiledevicessupport.
I have OS X 10.5.8. I was finally able to locate iTunes 10.6.3 (not easy with 10.7 being the latest and greatest), so I have updated that. My phone syncs again! But I went ahead and ordered Snow Leopard to upgrade my OS. Wont' be too long before every update will require that.
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Cannot install itunes 10.6. pop up msg states "There is a problem with this Windows Installer package. A program required for this install to complete could not be run.Contact ur support personnel or package vendor.Please advise.
Follow Microsoft instructions below on how to take control of the Folder. You may apply this on your C:\Program Files(x86)\iTunes
You may take the ownership of the folder and then use the steps to grant permission to everyone–
Locate the file or folder on which you want to take ownership in windows explorer
Right click on file or folder and select “Properties” from Context Menu
Click on Security tab
Click on “Advance”
Now click on Owner tab in Advance Security Settings for User windows
Click on Edit Button and select user from given Change Owner to list if user or group is not in given list then, click on other users or groups. Enter name of user/group and click ok.
Now select User/group and click apply and ok. (Check “Replace owner on sub containers and objects” if you have files and folder within selected folder)
Click ok when Windows Security Prompt is displayed
Now Owner name must have changed.
Now click Ok to exist from Properties windows
Once you have taken the ownership of file or folder
Grant Permissions to everyone-
Go to C: and then click right click on folder and chooseproperties.
Then go to security tab and click Edit then clickAdd => Advanced.
If you click on advanced now click on Find Now and chooseeveryone and click Ok.
Then again click Ok and now click onAllow => Full control => Ok. -
Cannot install itunes on windows v8.1 64 bit
Cannot install iTunes on Windows v8.1 64 bit.
The old blue iTunes worked fine on my pc, then along came the new red iTunes, which initially refused to install from an auto-update notification, saying it didn't have permission to access one of its own folders (self access to all its other folders was ok).
I then tried a manual download and install as suggested by the auto-update failure dialogue and that was exactly the same - failed at the last hurdle and had to reset itself.
I then tried download and install from iTunes site and this installed without problem, but the application will not open, neither from the desktop icon with user or admin rights, nor from a direct open or run as admin from the iTunes folder .exe file.
I have tried a repair install and an aggressive uninstall to ensure any TSR components are purged followed by a clean install - no difference.
My other pc is no problem and iTunes installed and runs on there fine, so it must be a configuration problem on this pc only.
I disabled my antivirus and malware detection during the install and made an exception for iTunes, to no effect.
When selecting the app I get a blue circle for a few seconds then nothing, no dialogue or notification of problems.
Any suggestions welcomed. -
everytime i try to update itunes this is what it says
run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Run preupgrade script for AppleMobileDeviceSupport
I try to upload itune but i receive that message: run preupgrade script for AppleMobileDeviceSupport
Somebody know about it?Hello, only "fix" I've seen so far relating to "preupgrade"" is resetting the Router/Modem...
I had this error this morning trying to update iTunes to 10.0.1 - in my instance I reset my wireless router then tried again and it worked and installed, seemed that an interruption occurred during the connection. Have you tried again since?
Luke
https://discussions.apple.com/thread/2515630?start=0&tstart=0
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