Cannot login at all

Hi there, I tried to install a kids game and was getting the message that I had no "classic folder" it said that it should be on the start up disk so I put the disk in again and now it is totally stuffed! I only get the main login screen coming up but I am unable to login at all > I have searched the net tried to do the start ups holding down various buttons eg. "c" and also holding down "option,apple etc I have also had apple on the phone and they said that it needs to have the firmware password reset using this link http://info.apple.com/kbnum/n106482 and to get a service centre to do it.
So I called the service centre and they said it will take 2 weeks as it is a bad time of the year. I have also tried to follow the steps but to no avail.
does anyone have any ideas as to how to reset from scratch??? any help will be greatly appreciated
g4 powerbook   Mac OS X (10.4.3)  

Thanks for that, though in the article you need to be able to get the menu up to then choose system preferences. I am unable to get beyond being asked for my password. All I have is a blue screen with the box where you put your password in, once to put your password in the box shakes a bit then its back to a empty box this happens over and over no matter what I try to do, so I can't even get any menu's etc up??? weird hey!!

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