Cannot login to Creative Cloud, "Unable to reach Adobe servers," error message, but other people in the office can login.

All Adobe apps have the "Sync Settings" button grayed out, and in the Creative Cloud app the prefs are grayed out. I think all these problems started with the last Yosemite 10.10.2 update. That was the same time my palates stopped working on dual monitors with any Adobe app. Help? Please? I already tried deleting the OOBE folder.

Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html

Similar Messages

  • A fix for Mac users encountering "unable to reach Adobe servers" error

    Seemingly out of nowhere - i.e., not coinciding with any Mac OS, or app updates - I started getting the "unable to reach Adobe servers" error from the Creative Cloud desktop app.  Signing into the Adobe website was impossible, too.  When I say impossible, I mean it literally - the login window would not display, in Safari or Chrome.
    I'm sure this is posted somewhere here, but just in case, here's the solution that worked for me (posted by phatfish81 on Feb 7, 2015 4:35 PM): 
    https://discussions.apple.com/message/27683395?tstart=0

    Luciac15720559 have you utilized the steps listed in Sign in, activation, or connection errors | CS5.5 and later to locate the cause of the connection error?  If so do you have any questions regarding the steps listed within the document?  What type of network environment is your computer located?

  • Keep getting "Installation Failed. Unable to reach Adobe Servers" error!

    I am connected to internet, though i admit with a rather slow DSL, but I cannot get either PS or LL updates to download. Have tried logging out of CC and logging back in, booting in Safe Mode (I'm on an iMac running Yosemite). The error window says to check internet connectivity, firewall settings and try again. Been there, done that! Help.

    All downloaded successfully after a while.
    Cannot think how it could have been firewall related when the error message would appear after the download had started and after a number of tries the software would download? As my message states Photoshop and Illustrator came down after number of tries the rest took much longer.

  • Adobe Download Manager unable to reach Adobe servers

    I am getting the "Unable to reach Adobe servers" error all the time.
    I've tried
    deleting the opm.db file;
    deleting the PDApp log file; and
    entering my adobe login details.
    turning off my avast firewall (there's none on my modem)
    But the error doesn't go away and I can't upgrade to LR 5, etc.
    Has anyone managed to fix this error?
    Thanks,
    Ganga.
    PS:
    a) I am not happy that I have to use the forums to get support on a product that I'm payingf for.
    b) Why can't Adobe offer 24/7 support? I am in Australia and should not be made to wait for US business hours.
    c) I wonder if Adobe will reimburse for the days they couldn't supply the product I've subscribed to.

    Yes Jihoon1109 the managed network is likely causing your network difficulties.  This is especially true once the steps listed in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html have been completed.
    I would recommend contacting your I.T. department and having them review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

  • Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.

    Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.
    What do I do to access the cloud? I have checked my firewall settings to allow for me to be able to use adobe cloud. Any Suggestions?

    Try a different browser and/or turn your firewall off to download
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My adobe cloud desktop app seems to have stopped working.  I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.

    My adobe cloud desktop app seems to have stopped working.  I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
    The creative cloud icon on the top menu bar is greyed out, and not updates show.
    I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?

    Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.

  • Unable to reach Adobe servers, Please check firewall settings and try again

    I have been a creative cloud customer since it started and I've never experienced such buggy software as the app manager. The customer experience is just shocking and I wish Adobe would just offer direct downloads for the software we need rather than use the app manager.
    I'm currently trying to install the latest versions of the programs but the app manager keeps showing "Unable to reach Adobe servers, Please check firewall settings and try again in a few minutes".
    I do not have any firewalls on my network.
    I've uninstalled all previous versions of the applications.
    The app manager will download a few % and then the message appears again. I click retry and it downloads another few % before showing the message again. I keep doing this until the program is fully downloaded and installed which take hours. Because I am able to eventually download the app, the error should be anything to do with my setup or internet connection as I've never had this issue before when installing adobe products.
    Is there a way we can bypass the app manager and install the programs directly? This is getting very annoying and I just need my apps to install without wasting days clicking the retry button.

    I'm having the exact same problem. Photoshop is stuck at 0%.
    Have the links for direct download changed? When I went to  http://prodesigntools.com/adobe-cc-direct-download-links.htmland then scrolled down the page to:
    Photoshop CC 2014 (64-bit)
    740 MB
    File 2
    801 MB
    File 1
    and then clicked on File 1 and File 2, I reached a page that says "You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PHSP/15/win64/Photoshop_15_LS20_win64.7z?" on this server."

  • Unable to reach adobe servers, past 3 days Feb 20, 2015

    for the past 3 days I've been getting a message when I trey to use the Adobe Application Manager after purchasing Adobe Creative Cloud service. I've tried two different computers, a Mac and a PC. Im also unable to get to the adobeid.services.adobe.com to reset my password (server not found), I have rebooted, shut down, shut down my firewall, check my hosts table for redirects. I can get to adobe.com because I'm posting here right now.
    I contacted Adobe and chatted with an associate who was unhelpful, but I was told my request would be "Elevated to the relevant team", who have not made any attempt to contact me at this time.

    Please refer to:
    Unable to reach Adobe servers, Please check firewall settings and try again
    In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"
    Unable to reach Adobe servers when opening Creative Cloud
    They have host of information.
    Regards
    Rajshree

  • The Add-on Creative Cloud Libraries failed to install, General error message

    Hi there,
    My CC icon has an exclamation mark next to it and following message appears when in Apps:
    "The Add-on Creative Cloud Libraries failed to install, General error message"
    Any idea what could be a reason and how to sort it out?
    Thanks,
    Zana

    Nobody can tell you anything without proper system info or other technical details.
    Mylenium

  • 'Download Error' due to 'Unable to reach Adobe servers'.

    I am getting a 'Download Error' due to 'Unable to reach Adobe servers'. I have already reconnected and disconnected my internet, and nothing has changed. How can I fix this problem? If anyone can help, I would truly be grateful. Thanks!
    - Bobby Bobface

    Not really a Premiere Pro problem, so moving this to the Downloading, Installing, Setting Up forum.
    Re: Receiving error stating not able to access the Internet in Adobe Download Assistant

  • I keep getting a download error that says Creative cloud cant connect to Adobe servers, what do I do?

    This is my second time getting this message. I downloaded Creative Cloud in the past and it never worked. I just tried again same thing.
    I've disabled my firewalls even! Nothing works. What is going on??

    WhiplashDobie are you on a managed network?  If not then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve the current error.

  • When I am downloading from the CC app manager, it gets part way through and quits, then it says unable to reach adobe servers check internet connectivity and firewall settings. firewall is off, and the computer is connected via ethernet cable. any help wo

    Im at a loss here, even switched cables thinking that would help. no luck either

    Cpress1 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for several possible solutions for your current download error.  I would also recommend looking at any software firewall or security software which you have installed that could be interfering with the download process.

  • Unable to reach adobe servers check firewall settings

    I am receiving this error when trying to access my trail of Adobe Premier. I did turn off the firewall and still am receiving the error.  Any suggestions?

    Cpress1 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for several possible solutions for your current download error.  I would also recommend looking at any software firewall or security software which you have installed that could be interfering with the download process.

  • Unable to reach adobe servers. I've already checked my GlobalSign Root CA certificate. Help please

    I've been through the checklist of things to check and am at a standstill now after verifying I have the certificate mentioned in the subject.  My account is working because I'm able to connect on my other computer.  Any ideas?
    Thanks,
    Jon

    Mirek32 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • Unable to reach Adobe servers when opening Creative Cloud

    I have never used Creative Cloud and several app for a long time and never had this problem before. How can this be fixed?
    Thanks
    Doug

    Thanks Jeff. I'm the only one using CC so it wouldn't make sense for us to create a whole deployment package. But, you did make me think that we changed something on our end that might be blocking me from getting to CC. I wish I could remember what setting I changed with the Adobe Tech that opened it up.
    WOOHOO!  I figured it out and I remember now the setting that the Adobe Tech and I found that was blocking it. We had a proxy server set up for web traffic filtering but it's no longer there. I unchecked it and, walla, I'm good.
    thanks for jarring my memory, Jeff
    ~JDShort

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