Cannot open bookmarks

Cannot open my bookmarks from safari task bar or view open web pages

From your Safari menu bar click Safari / Reset Safari. Select the top 7 buttons, click Reset.
If that doesn't help, try troubleshooting the Safari .plist file.
Quit Safari.
Open a Finder window. Select your Home Folder in the Sidebar on the left. It has a small house icon. Then open the Library folder then the Preferences folder.
Move the com.apple.Safari.plist file from the Preferences folder to the Desktop. Relaunch Safari. See if you can open bookmarks and view web pages, move that .plist file to the Trash.
If nothing above has helped, from the menu bar again click Safari / Preferences then select the Security tab. Deselect: Enable plugins. Quit then relaunch Safari. If Safari functions as it should, then there's an incompatible unsupported Safari plugin preventing you from opening bookmarks and view web pages. Troubleshooting help here. http://support.apple.com/kb/TS3230?viewlocale=en_US

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Cannot open bookmarks: Safari says 'address invalid'. I have a new iPad 5th generation 4g

I've used my new iPad 5 for the last 4 days and haven't had any trouble opening my bookmarks. Puzzled as to why I can't gain access. The history tab works as per normal.

Swipe to seethe farthest home screen to the left. Type in App Store in the search box and see if the app may have been accidentally placed into a folder with another app.
You cannot download apps using Safari.

Firefox often freezes and will not close; also cannot open bookmarks

After operating normally for a few minutes firefox freezes and will not allow me to open legitimate pop-ups or access another website.
At the same time my bookmarks folder will not open.

Which security software (firewall) do you have?
Did you check the Firefox rules and make sure that is doesn't block Firefox?
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

Firxfox installed (without me agreeing!) and update and since then I cannot open it at all. RE-installation didn't help. I urgently need Firefox up and running with my bookmarks intact. Thank you

As mentioned above, when I opened Firefox this morning it installed automatically an update w/o me agreeing and I don't know what was isntalled. Since then I cannot open Firefox. Mozilla Crash Reporter opens and thell me Firefox had a problem and crashed. "We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report."
I press restart Firefox but I always just get the same message. I uninstalled it and downloaded it again, nothing is changing. I urgentlyu need to use the bookmarks as I don't have them in Explorer which I have to use now.
Thank you

You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.

I downloaded Firefox 4 but my laptop cannot open Firefox 4. I want my old Firefox so I don't lose my bookmarks, etc. Now I can't open Firefox at all.

As propmted by firefox, I downloaded Firefox 4 for my Mac. However, my Mac is not able to open this version of Firefox. I bought the computer in 2007 and have not had it updated since. I replaced my old firefox so now I cannot open the browser at all. Can I download an old version of firefox? Are my bookmarks lost?

Firefox 4 requires at least OS X 10.5. You can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
When you re-install Firefox 3.6 it will use your existing bookmarks and other user data.

Cannot open a new bookmark folder within a folder

cannot open a new bookmark folder within an existing folder. when I hold the control key and click on the existing folder it opens all the bookmarks in that folder.

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.com/kb/Bookmarks+not+saved#w_places-database-file

Have bad virus cannot open firefox or any other exe. file, where within firefox (what does firefox name folder that contains passwords) does it keep my passwords for various bookmarks

because of a virus I cannot open Firefox or nay other exe. file. I need to retrieve my passwords for all of my bookmarks. Where within Firefox can i find the folder that has these passwords, what is the name Firefox gives this folder!!
thanks, Mitch

further observations :
22:24:31:868 LOG_CLIENT_DB:checking http header for entry ip=192.168.1.66, mac=
22:24:31:868 LOG_CLIENT_DB:Checking http header to find a matching client.db entry (ip=192.168.1.66)
22:24:31:869 LOG_CLIENT_DB:HHetting client adaptation to 49 (ip=192.168.1.66)
22:24:36:878 LOG_CLIENT_DB:The entry found in known clients list is already validated (ip=192.168.1.66)
22:24:36:878 LOG_CLIENT_DB:checking http header for entry ip=192.168.1.66, mac=
22:24:36:878 LOG_CLIENT_DB:Checking http header to find a matching client.db entry (ip=192.168.1.66)
22:24:36:879 LOG_CLIENT_DB:HHetting client adaptation to 49 (ip=192.168.1.66)
22:24:37:926 LOG_CLIENT_DB:The entry found in known clients list is already validated (ip=192.168.1.76)
22:24:37:926 LOG_CLIENT_DB:checking http header for entry ip=192.168.1.76, mac=
22:24:37:926 LOG_CLIENT_DB:Checking http header to find a matching client.db entry (ip=192.168.1.76)
22:24:37:927 LOG_CLIENT_DB:Ignoring client with fixed flag = TRUE (ip=192.168.1.76)
22:2
thisnthing keeps on probing itself ... i wonder why. (.66 is the NMH .76 is my pc ... ) it is also strange it cannot retrieve its own mac address....
Oh , you can turn off the logging features again when done. it only takes time and diskspace on the NMH
And before i get flamed : the comments i make about 'broken source' : i have no gripe with linux. I have a problem with companies that grab a bunch of stuff that is free ,slap it together, sell it for a lot of money and give no support to the people that bought it. They want all the money for no effort .. they turn open source into broken source ...

When I open my safari it will no longer go directly to my yahoo home page, says..Safari cannot open page because too many redirects occurred, Can some one tell me how to fix this, I have tried bookmark but won't open from there.

when I open my safari it will no longer go directly to my yahoo home page, says.. Safari cannot open page because too many redirects accured, how do I fix this.

Clear the cache in Safari and have another try
Cheers!

Cannot open safari from desktop

Help! I cannot open safari by clicking icon on my desktop. I am able to access sites that i have bookmarked or that are linked to email but I'm unable to go from that site to another. No address bar. Any and all help willb appreciated.

Welcome to Apple Support Communities
It looks like you hid the toolbar. To fix this, open Safari and go to View menu (on the menu bar) > Show Toolbar

Safari will not open bookmark pages (nor will it post question!)9th time

Ok. I interrupted someone elses thread - partly I think because of the problem I am having it self in that it was - grab the page while you can! Any page.. and type like mad quick before it changes it's mind.
The problem - I recently got wire free netgear. Safari was working fine. In fact better than on my previous lap which would quite often tell me I was using an "unsupported browser".
Over the last few days Safari often refuses to open bookmarks and also sometimes headings on a web page e.g. after getting to the Apple page "Support" "Discussion".
So to get the pages I want I go to Google(if it decides to open my bookmark google) and try and re find bookmarks that it was opening perfectly well previously.
It tells me it cannot open the page as I am not connected to the internet. The internet connect is showing me that I am connected and when I go through diagnosis it often tells me that the internet connection seems to be working ok. But safari still will not open the page and is teling me I am not connected and so I go around in circles - and eventual open Opera in desperation which seems to work fine.
Having said all that Opera then started doing the same. I have contacted my broadband and they say that some people are experiencing problems with their emails at the moment. So I'm not sure now whether it is a bug in my browsers or a server problem or something else. It doesn't seem SO bad today but it is still a problem. Any ideas for a solution very grateful.

Gawd, how have you managed not to update it?! The current version is Version 3.1.2 (4525.22)!
Small wonder it won't work with 10.4.11.
Have you ever used Software Updater to check whether there are any updates available for your Mac?
I would recommend that you download the latest version from here:
http://www.apple.com/safari/download/
But please make sure that you download the version for Tiger and not for Leopard.
BUT before you do so, and before you install it, please go through the following routine:
Repairing permissions is an important part of regular maintenance, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two.
Background information here:
http://docs.info.apple.com/article.html?artnum=25751
and here:
http://docs.info.apple.com/article.html?artnum=302672
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417
If all is OK, install the new Safari, and REBOOT, then repair permissions again.

Cannot open Firefox. Error Platform version 1.9.2.15 is not compatible with minVersion =1.9.2.16 maxVersion =1.9.2.16

Received an update yesterday that turned off Norton before installing itself. Now cannot open Firefox. Get error message.

This issue can happen if the updater wasn't able to update all the files.
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Firefox 4.0: http://www.mozilla.com/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

When I try to open Firefox 3.6.17 I get an error message which says............. Platform version 1.9.2.17 is not compatible with mini version =1.9.2.21 Max version =1.9.2.21 and I cannot open Firefox.

I cannot open Firefox

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

Mac Word 2008 - hyperlink message "Word cannot open the specified file"

I'm using WordMac 2008 version 12.2.5 and after following detailed instructions on how to hyperlink chapters in a Table of Contents to their respective chapters in a book, I can only get the message "Word cannot open the specified file".
Any ideas what could be wrong?
My OSX is 10.5.1.
The instructions I followed are pasted below and are copied from the Smashwords Style Guide: http://www.smashwords.com/books/view/52
START OF PASTE FROM SMASHWORDS STYLE GUIDE:
How to create a linked Table of Contents. Consider this feature in “beta.” My
thanks to Smashwords author Cheryl Anne Gardner for sharing these tips below,
which I have augmented based on my own experience adding a ToC to the Style
Guide (woo hoo!).
By adding a linked table of contents, you can help readers navigate your
document. This is especially useful for non-fiction. Most fiction doesn’t
need it. If you follow the instructions below, the ToC should work in your
EPUB, MOBI and PDF files, but it will not work in our other formats.
First, create your table of contents where you want it by typing it out. Make
sure the text is normalized just like the rest of your Smashwords’ Word
document. Example:
Contents
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Etc.
Next, we are going to create the BookMarks. In Word 2000, 2003 and 2007, the
Booksmark function is under the Insert tab. Go through your document, and at
each Chapter Start or Indexed item, you will highlight it and then select
Insert: bookmark. Name your bookmark corresponding to the Chapter/Indexed
item and then click add. It’s very important to use the first word of your
heading you’re linking to, because later on, when you add the hyperlinks,
Word displays the bookmark shortcuts in alphabetical order. With many
bookmarks, I found many of my bookmarks weren’t labeled properly, so it was
tough to link to the correct bookmark. If you want to link to a chapter named
How to Publish Ebooks, I’d recommend naming your bookmark
“HowToPublishEbooks” to make it easy to locate. If you instead name it,
“publishebooks,” you’ll frazzle your brain and make mistakes.
Repeat the process above for every Chapter Start as well as for other matter
in the book like index, bibliography, epilogue, prologue, etc. I didn’t link
to every section in the Style Guide, because otherwise the ToC would have
been three pages long. This is your call.
Next, return to your table of contents and highlight the word “Contents.”
Click insert, bookmark, and label this last bookmark “Contents”. Formatting
note: Bookmarks cannot have spaces or odd characters. If instead of
“Contents” you called the label in the document Table of Contents, as I did,
then when you insert the bookmark, name the bookmark “TableofContents,” one
word, or “toc.”
Next, add the hyperlinks to your Chapter Starts. In your table of contents,
if Chapter 1 is called Chapter 1, then highlight Chapter 1 and then click
insert Hyperlink. As you can see in the Style Guide, I tried to use more
descriptive labels. In Word’s Hyperlink menu on the left hand side, select
“Place in this document.” You will now see your bookmarks listed in the main
window. Select Chapter1 bookmark (or whatever you labeled it) and then click
ok. Do this procedure for every chapter and piece of matter in the table of
contents.
Final step. Now you can link back to the Table of contents. Move through your
document to each indexed item or Chapter start and highlight it. Then click
insert, hyperlink, and then select “Place in this document.” When the
bookmarks are showing in the main window, select the bookmark labeled
“Contents,” assuming that’s what you named your Table of Contents. Do this
for each and every chapter and or indexed item.
After you are done, all your links will be underlined. You will need to test
and make sure you linked everything properly. In most Word versions, you just
click on the hyperlink to test. In Word 2007, you may need to Ctrl-Click each
hyperlink and make sure it takes you where you need to go in the document.
Advice: Word has an automatic ToC generation feature under the reference tab.
Do not use this. It uses automated headings and formatting to generate the
ToC and this will un-normalize your text and cause font conversion issues in
your Smashwords files.
END OF PASTE FROM SMASHWORDS STYLE GUIDE.
I did all that as described but I still get the message "Word cannot open the specified file".
Could you help please?

This question would be better addressed to...
http://www.microsoft.com/mac/help.mspx
I think the operative phrase from that article is...
*Consider this feature in “beta.”*
-mj

PDF downloads show unknown file size so cannot open

This problem has just started over the past week. When I need download a pdf file (such as tickets etc) it shows as 'Unknown size' so I cannot open it. The dowload list shows only downloads done months ago - although, up to last week, I had no problem. Cory MH replied earlier this week suggesting the following but I am not sure how to access the information. This is screen shot of the advice:
Can you check the properties of your places.sqlite file, which handles your bookmarks, browsing history, and downloads? It is contained in your Firefox profile folder, which you can access by going to the about:support page or:
• Help (or > ) > Troubleshooting Information
On that page, click the "Show Folder" button and that will open your profile folder in Windows Explorer. Look for the places.sqlite file and right click it. Select Properties and under the General tab, make sure that it isn't "Read-only".
You can also install the Places Maintenance extension to run maintenance on the file to see if that can fix it if it is corrupted. Please read the following articles first as they provide helpful hints and instructions that may be relevant to you:
I really need clarification as to where to find the 'about:support page' on Help/Troubleshooting etc.
This problem is a real nuisance as I will need to dowload boarding passes later in the week.
Thanks for any help
Rosie

Hello,
You can reply to the existing thread: https://support.mozilla.org/en-US/questions/1027516
I left my response there.

Cannot open attachments with my firefox. my wife can with IE

with firefox I cannot open attachments in my emails. I have been forwarding these emails to my wife's email. She is using internet explorer by yahoo through AT&t and then I have no trouble opening them on her email.

hello jrhjmh, are you a yahoo mail user and does it work when you access yahoo mail through this link?: https://mail.yahoo.com/
<sup>reference: https://support.mozilla.org/en-US/questions/971042</sup>
I'm not sure as to what exactly is going on, but it looks like yahoo has changed something on their side that makes certain old urls/servers dysfunctional (you may be currently using those because you've bookmarked them before or through your history) - at least quite a number of other users have reported that...
<br>so using the generic address https://mail.yahoo.com/ as a bookmark should lead you to the current & working url.

Cannot open bookmarks

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