Cannot open CR2 files in Elements 7

Hi,
I'm trying to open CR2 files in Elements downloaded from my Cannon 50D camera. Message says it's the wrong type of file. I've updated all the plugins, downloaded 5.4 and follow as many forums as possible but still no luck.
Can anyone please help?
Many thanks
Mark

Where do you get the error message?  When you import a raw file into the Organizer, or when you try to edit it?
In the Editor, do Help > System Info.  What is the version shown for "Camera Raw"? Is more than one version shown?

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