Cannot open pdf file attachments in Explorer or in Firefox

I cannot download or preview PDF files that come in attached to e-mails.  Help please

I have now found out that this problem relates to messages in Virgin Media and is unrelated to the general Adobe world. Thanks for your time everbody.

Similar Messages

  • I cannot open a pdf file with aole-mail. I can open pdf files from windows explorer. I have associated pdf with adobe reader. My operating system is window

    I cannot open a pdf file with aol e-mail. I went to preferences in Adobe Reader but did not know what to enter for Incoming IMAP and outgoing SMTP. I can open pdf files from windows explorer as  I have associated .pdf files with adobe reader. My operating system is windows 7.
    When I try to open the pdf file within aol e-mail I get a message: 'Your security settings do not allow this file to be downloaded'.  I have not changed my security settings (Tools, Internet Options, security).

    Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

  • Help - "Acrobat is being used by another application and cannot open PDF files until the other application is closed."

    Hello,
    I searched this site and google for this error terminology and come up dry.  I support a user who has been for years using Acrobat 5 (yes, I know...) to read files in a client DB program, as well as other PDF files on their PC.  In the last week or so, they have started gatting this error "Acrobat is being used by another application and cannot open PDF files until the other application is closed." any time they attempt to open a PDF file attached to an email (via Outlook).
    It is my understanding that they cannot upgrade to a newer version of Acrobat because of limitations of their client software, but had not previously had any issues viewing PDF notes from the DB, and PDF attachments in their email.
    I have tried uninstalling and re-installing, as well as tried using Adobe Reader 7 & 9 in conjunction with Acrobat to try to get around this issue, but have not been successful.
    Any ideas?
    Thanks,
    Jesse

    I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
    As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
    So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

  • Cannot open pdf files

    I cannot open pdf files from the internet.  I just get a small white cross in a black background in the top left hand corner of the screen.  This is not just from one website but happens with all.  Advice please.  I am using Windows 7 Home Premium and Internet Explorer as the browser and have the latest Adobe.

    Richvan2, welcome to the forum.
    The first thing you should do is run your antivirus program.  It could be a virus.
    Then, you should download the latest version of Adobe Reader.  It may be a glitch in the current version on your computer.
    Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
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    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
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    I am not an HP employee.

  • Cannot open pdf files in Hotmail.

    Cannot open PDF files in Homail.
    Problem just started.
    Can open in Outlook, Chrome, etc,

    nice question... thanks to the forum providers. coming to the problem posted by Mr.Gupta.. I heard that many people are facing problem with Hotmail account. From my experience I can suggest that most of the people who are accessing Hotmail account on Firefox and Google chrome have not faced any difficulty, But the people accessing Hotmail on IE versions are facing bit problems.. so it is better to accesss Hotmail account on Firefox or Google chrome it is not to discourage Micro soft Internet Explorer but the thing is many have reported some problem with Ie to access Hotmail.. next thing is if your problem is still not solved then Here is a suggestion I have for the people facing problems with Hotmail account in the link http://customercaresupportnumber.com/category/websites/hotmail/ . you can get info on customer care numbers (toll free), chat numbers, email ids to contact hotmail customer care services. Hope your problem will be solved from the given in the link I provided here.

  • I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

    I cannot open pdf files from one supplier when using Adobe Reader but I can open it if using Google PDF viewer or another viewer. The Adobe reader gives the error "There was an error opening this document. The file is damaged and could not be repaired" when I try to open the file. The version of Adobe Reader is 10.1.7, however I have tried other versions and they all fail the same way.  I have tested on a number of different PC's in different networks and all fail using Adobe Reader but work using alternate viewer. Also the PC's will open a PDF from any other source.

    Newer Reader versions are more strict than older versions (and other PDF viewers).  If certain minimum requirements are not met, Reader will tell you that the PDF is damaged.  This can happen when a document was created with software that does not adhere to PDF standards, or when the file was damaged during a download or email transmission.
    You should contact the creator of these PDFs.

  • Can't open PDF files from Windows Explorer on Windows 8.1

    Hello,
    after I've upgraded to Windows 8.1, I can't open PDF files from Windows Explorer (directly double clicking the file). The AcroRd32.exe runs in the background (2x !) as I see the processes in task manager, but there is no user interface visible. I have Acrobat
    Reader 11.0.06, the desktop version (not Metro). I tried uninstalling the Acrobat reader and installing it again but this didn't help. The only way to open PDF files is to close the AcroRd32.exe from the task manager, open empty Acrobat Reader from the desktop
    and then drag&drop the PDF file over that window. This is quite inconvenient. Is there a way to fix this issue so I can open PDF files directly from windows explorer?
    Many thanks!

    I had to install adobe reader, but   PDF's used to display just fine with IE, any idea what happened ?
    Windows 8.1 pro.
    thx
    lee

  • I cannot open pdf files in safari.  It tells me first character is invalid.  I have deleted plug-ins and reinstalled program.  HELP

    cannot open PDF files in safari.  It tells me first character is invalid - I have deleted plug-ins and reinstalled the program.

    HI..
    If you are using Adobe Reader ...
    Try uninstalling the current copy of Adobe Reader first.
    Best to use a utility to do this to make sure all the associated files are removed as well >  Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
    Then reinstall >  http://get.adobe.com/reader/
    Quit then relaunch Safari to test.

  • Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working

    Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working. A problem has caused the program to stop working

    Which Operating system you are using?
    Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)] and then try to open the file.

  • After activating "Click-to-play" plug-ins, I cannot open pdf files.

    In the latest release of Firefox, information about how to prevent plug-ins from loading automatically was in the release notes. I activated this in about:config. (Click-to-play).
    After that, I cannot open pdf files! When I click on a link all I get is an empty window. Reloading page don't help.
    What I can do, is to click on the button next to the awesome bar and set that plug-ins will always load automatically for this page. Then the pdf file loads.
    Another work around is to copy the link and paste it in IE.
    Is this a bug with "click-to-play"?

    Thanks cor-el. I have read the various bug reports and it is indeed the same. Has been known for a while...
    Anyway, I find no mention of the work-around: "Click on the button next to the awesome bar and set that plug-ins will always load automatically for this page."
    I don't know if there is a place to give that feedback.

  • I have an iMac and cannot open PDF files in Firefox now. How do I fix this please?

    I have an iMac and cannot open PDF files while working in my university site in Firefox now. How do I fix this please?

    I have a similar problem - not mac related and sometimes I find if I download the pdf file I can open it then.

  • I cannot open pdf files that are emailed to me. Can anyone help?

    I cannot open pdf files that are emailed to me. Can anyone help? I have adobe reader XI.

    What operating system?  Email client?  What exactly means "cannot"?

  • Cannot open pdf files with Firefox's built-in pdf viewer

    This just started (I think) with Firefox 37.01. This is on Win7-X64. I cannot open pdf files with the Firefox built-in pdf viewer. If I click on the file or try to open it from within Firefox, it brings up a "opening filename.pdf" message. If I select the "Open with" radio button as 'Firefox (default),' it just keeps looping on this process; it never opens. In Tools => Options => Applications, Portable Document Format (PDF) is indicated as 'Preview in Firefox.' I've never had any other PDF viewer installed on this computer. I've tried disabling all plug-ins and extensions, but it still doesn't work. I searched for solutions but haven't found any for this specific issue.
    Thanks for the help.

    Hello,
    Have you tried, to start Firefox in safemode you can do so by following these steps
    '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
    * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
    '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
    * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac: Hold the '''option''' key while starting Firefox.
    * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    When the Firefox Safe Mode window appears, select "Start in Safe Mode".
    ;[[Image:SafeMode-Fx35]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
    ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    When you figure out what's causing your issues, please let us know. It might help others with the same problem.

  • Mac OS X cannot open pdf files from online sites.

    Mac OS X cannot open pdf files from online sites.

    The problem is definitely between my safari and Adobe.
    I can open documents in emails. But not something like this.
    Your Folk Project newsletter for the coming month is available for download at:
    http://folkproject.org/enl/eNewsletterDownload.shtml
    Kathryn Weidener
    Storyteller
    908 369-7571
    [email protected]

  • Unable to open PDF files in Internet Explorer

    Hello,
    One of our users has a problem with opening PDF files in Internet Explorer.
    Translation:
    Adobe PDF-document
    There is a problem with Adobe Acrobat/Reader. Close Adobe Acrobat/Read and try again.
    The user is using Adobe Acrobat 8 Standard in combination with Windows XP and Internet Explorer 6. I reinstalled Adobe Acrobat (under an administrator account), deleted the local user profile and the problem is still there.
    Does anyone have an idea about this? The error message doesn't really say what is wrong. Adobe Reader is not installed.

    What exactly means "unable"?  Do you see a little x in a box on the top left of IE11?  If so, this may be the solution: http://support.microsoft.com/kb/2716529

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