Cannot preview file- need latest adobe version

Hello:
Whenever I try to view a file that I download or share on acrobat.com. This message come up:
After I click "preview", the another message appears telling me that I need to download the latest version of adobe reader to view the file. The latest version is 9.3 and I have done that already so I do not know why it is not showing me the file as it should. Can anyone help with this?
Thnaks

Hello there,
Thank you for posting to the forum. The problem of misrecognition has appeared before, and we believe that it stems from incorrect data coming from the document's place of origin - namely, whatever program was used to create the PDF. Unfortunately, there isn't anything that we can do at Acrobat.com to resolve the issue; I will, however, be sure to alert the Acrobat team to see if they know anything about it.
As for previewing the file, there is no reason that you should need Reader to view the file in Acrobat.com - although it's possible that you need to update Reader in order to view a file from your computer. Would you mind giving me a little more information about what you're seeing when you try to view the file? The more detailed account you can give, the easier it will be to figure out what's going on.
Thank you very much for your patience.
Kind regards,
Rebecca

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