Cannot print cd jewel case insert

I have two Epson printers connected to my Windows 7 (64-bit) run Dell computer (XPS 8100).  The printers I am using are the Workforce 845 and the Xpression XP-620 (which allows me to print right onto a special CD).  This is a new development that occurred since I upgraded to iTunes 12.1.1.4.
I am trying to print a CD jewel case insert for any playlist and as soon as I click on OK -- after I have set up all the desired options (for example, Print High Quality on Glossy Premium Photo Paper) the application freezes.  I hear a beep and then nothing happens.  I can't even close down iTunes without the help of the Task Manager to end the program.  Or I have to stop the iTunes process. 
The only way I can print the jewel case insert is to print to Microsoft XPS Document Writer and then print it out from there:  it prints out the cd jewel case insert, including the guide marks for cutting out the insert.
I don't know if this is an iTunes/Apple issue or an Epson issue. Epson claims it's an Apple issue.
Has anyone else experienced this issue perhaps with other printers?
By the way, it seems now than I can print nothing at all, not even a list of the songs in a playlist.

I'm having the same issue - when I try to change any print options iTunes freezes and I have to end the process in Task Manager... I was trying to turn off duplex printing and the printer option screen wouldn't take any input. I changed the default printer properties to turn off duplex; iTunes did not reflect the updated preferences. It looks like there is an unknown issue with the printer setup module - guess that doesn't get much use anymore or Q/A should have picked up the issue...

Similar Messages

  • HT1923 I cannot print a jewel case insert playlist since installing the newest i-Tunes version.  What should I do?

    Since installing the newest i-tunes version, I cannot print a jewel case insert.  The titles of the songs are jumbled into two or three lines.
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    You might like to look here!!
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  • HT203164 Cannot print CD Jewel Case Insert using Windows 7; iTunes print options work fine from Windows XP; using iTunes print option CD Jewel Case Insert with Windows 7 prints jumbled mess?

    Cannot print CD Jewel Case Insert using Windows 7.  iTunes print options work fine with Windows XP, but attempting to print CD Jewel Case Insert from Windows 7 yields jumbled mess.

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  • Problem printing cd jewel case inserts

    Problem printing cd jewel case inserts. Album art prints as a black box instead of in color as it should. Any suggestions?

    Hi Mike .. tons of we iTunes users experiencing identical problem. I'm convinced there is a BUG within all of the Version 10 releases. I found an old 9.0 version on the internet .. downloaded it and VOILA .. the Jewel Case inserts printed out to  PERFECTION. Decided try one of the 10.0 versions again .. and the BLACK box minus album covers reappeared. If you're planning to try an older version .. make sure to SAVE the library and playlists on your drive in another folder (not in the iTunes directory). Name that folder something you will remember (i.e. Testing iTunes, etc.). There is a way to "recall those files" to the old version 9.0. Should you decide to go this route .. let me know if I can further assist. Good luck .. Helen

  • Can't print cd jewel case insert

    Just updated to Itunes 11. Now can't print cd jewel case insert without overlay of black symbols over list of songs. I use this function alot. What should I do? Considering trying to return to previous version.

    I contacted Itunes about this problem and was told that it was an Apple Problem. I called Apple and spent 1/2 hour with young lady who told me straight up that she had never heard of this problem. She talked to her supervisor and told me someone would call me in a hour. 2 hours later another young lady called and didn't have a clue, she put me through to a guy would at least understood the problem. He gave me to his supervisor, Chris, who didn't have a clue. He said it was isolated problem. I told him to look in Apple Support Community and he said he did and only 4 people complaing. I said can you fix it. He said he would let the engineers know about the problem and if it was an overall Itunes,apple problem then they could possibly do an upgrde. He said as a temporary solution. I should call my printer companies and they could straighten it out until Apple did an upgrade. I told him he needed get his head out of ----- and read some of the stuff on the internet about all the problems with Itunes 11 including this problem and that it was more than 4 people. I am really disgusted with Itunes and Apple.

  • Can't print color jewel case inserts anymore

    I've noticed that with the last two updates of iTunes I can't print CD jewel case inserts in color anymore (The "Mosaic", "White Mosaic", and "Single Cover" choices are supposed to print in full color (and always have until recently) - they print in black and white now). I can still print in color in every other application (Safari, Pages, etc.)

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  • Printing CD jewel case inserts problem

    In iTunes I am unable to print a CD jewel case insert from the print menu.  Every theme prints out "blurred" except the Large Playlist (black & white) theme.  Has anyone else had this problem?  I have wasted so much ink trying to get my favorite theme to print which is "Text Only (black & white)".  This text theme is large and the song "times" are also printed on one sheet.  Has this problem been fixed by iTunes yet?  I have downloaded the current iTunes Version 11 and I have Windows Vista OS.  Thanks for replying.  Oldiesmusiclover.

    Yes, Apple have done it YET AGAIN. Stuffed up the printing like they did in 11.0 and recified in 11.1. It is the coding error they had before, and fixed but now must have put the old coding back. Great customer service yet again (NOT!) - clearly programmed by a genius???!!

  • Printing cd jewel cas insert in iTunes

    What I am looking for is the ability to customize a cd insert with my own photo and text, in addition to the songs on the playlist. Any suggestions?
    Of course I understand that "Printed with iTunes" remains the last words.

    As you have discovered the built in features for printing CD jewel case labels are rather limited in iTunes.
    However if you Google CD label maker - or some such thing, you will find many 3rd party solutions, some of which can inport information from iTunes.
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  • I am trying to print a jewel case insert but can't open the theme app

    I have located the "show package contents" and "resources" folders by control clicking where I find the theme icons and (0001_Mobile.theme) etc but when attempting to open my iMac can't find an application.
    So...........?
    Thanks,
    Dave
    iMac G5   Mac OS X (10.4.3)  

    can't find an application
    Application for making jewel case inserts?
    There is no application in mac for that. But you can use a program like Photoshop to make a good one or you can get a printer that prints directly to the CD or DVD (like Epson R300)
    Sue

  • Printing proper jewel case inserts

    I know that you can print the front covers for the cd's you burn and get all the pretty cover art and such. Way cool, I suppose.
    What I want is a nice & plain text listing of the tracks & other info for the back insert of the jewel case and the spine. Really now, what good is a front insert when you have all your cd's in you shelf and you can only see the spine?
    Once again, I know that I can print the front insert. What about the back insert?

    Pleased to hear it was just what you wanted, not so pleased it has caused you so many problems.
    Another way of doing it would be to open the CDLabel templates but not in Word. They will just open if you click them from the folder. Then measure up whatever it is you want, then create your own using Word Tables. It is basically just a rectangle with a skinny rectangle on each side. You could even do it by just taking the measurements from your jewel case.
    Hope this helps.
    Cheers
    NikkiG

  • TS1363 My itunes prints the jewel case insert on top of itself.

    It is unreadable.

    The "spine insert" is normally known as the tray liner. It fits into the back of a 10 mm jewel case, and reached up both spines. iTunes does not print them.
    As you observed, iTunes has a few very limited options for printing jewel cases. If you are serious about producing nice CD packaging, or even want just a little more control over the printed output, you will need to use another program.

  • Printing CD jewel case inserts

    I am having trouble printing my cd covers the correct size. When I print a album cover, there is a white border outside the art work of about 5mm top and bottom and 15mm on one side. This after I trim the paper to fit into the cd case. Any ideas how I can correct this and strech thee art work to fit the cd case? Is this normal for iTunes? I am using Windows. Thanks.
    Windows XP
      Windows XP  

    hi Neonix!
    would you mind giving us a little more information about the album covers that are giving you trouble, and the circumstances under which they are giving you trouble?
    for example, i just tried printing something out myself.
    using itunes 6.0.2.23 i set up a playlist containg The Gun Club's "Miami" (bought from the Music Store and using the Music Store artwork).
    i printed out a "White Mosaic" theme jewel case cover. the album cover art overlapped the top and bottom crop marks by about 2 and 3 mm respectively. the album cover art fell inside the fold guideline and the right edge crop mark by about 1 mm.
    in Page Setup, i'm using US letter paper, portrait orientation, with 0.25 inch margins.
    (if i know precisely what you're doing and what you're doing it with, i might be able to puzzle out what might be going on ...)
    love, b

  • My Itunes stopped sending info to printer for jewel case inserts. Why?

    My Itunes will not print jewel case labels. The printer works fine for all other applications but Itunes does'nt send the print info to the printer. What can I do? Heeeelllllllp!

    hmmm. When I click on the playlist, the option to "Get information" doesn't come up. I selected one of the songs in the playlist, did get information and was able to select one of my photos as the artwork for it. But, when I view the cover, if I do a single cover it selects a different song cover (not sure how it picks the one).
    Will I need to delete the artwork from all the songs in the playlist except for the one with my photo in it, to get it to work?
    Thank you :- ) for your help.

  • I cannot print the jewel case artwork?

    I recently downloaded 11.0.2 version of iTunes, and now I can not print cd artwork for jewel cases.  Anyone else have this problem? Anyone know how to solve it?  I have a Lexmark printer and it works outside of iTunes.

    You might like to look here!!
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  • Jewel case inserts are not printing full size

    Hi all,
    This might be a more appropriate topic to one of the general forums, but I thought I'd try here first...
    I have a color printer (Lexmark z23) hooked up to an old PC, and wanted to print out a color copy of a jewel case insert. (I only have a b/w laser printer hooked up to the Mac.) So I used the print command in iTunes but saved it to PDF instead of printing. I then emailed the file to myself to get it to the PC... but when I printed the PDF, the jewel case insert was "shrunk" slightly. It's not the right size for a jewel case anymore. I even tried "printing" (to PDF) on the Mac at 105%, but then it gets cut off at the edge of the page.
    Is this a printer problem or an iTunes problem? Or a problem caused by the backasswards way I have to print the things? I really don't want to have to buy another program just to print darn jewel case inserts. I don't need anything fancy, and the iTunes printing options would suit my needs just fine.
    Any help much appreciated!
    Erin

    Yes, Apple have done it YET AGAIN. Stuffed up the printing like they did in 11.0 and recified in 11.1. It is the coding error they had before, and fixed but now must have put the old coding back. Great customer service yet again (NOT!) - clearly programmed by a genius???!!

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