Cannot print or scan

I have an HP 3070A printer/scanner connected to my computer via USB, using Windows 7 (64 bit)
I used to be able to print and scan.
Could print but cannot scan yesterday. Tried all sorts of ways recommended by the forum. Now I cannot not print nor scan.
I am very frustrated.
Can anyone help?

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your posts and understand you cannot scan or print. My first suggestion would be to run the HP Print and Scan Doctor which should give you a reason as to why you cannot print or scan.
You can also try Resetting the Printer, restarting the router (unplug for 1 minute, do not touch any buttons on the router) and restarting the computer. (This is if you are wirelessly connected).
Please let me know the results from the Dr. and also include how you're connected (USB, Ethernet, Wireless).
Thanks!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep

Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.

OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Cannot print or scan with USB printer over wifi from airport express / time capsule wifi

Hi everybody,
I have recently set up time capsule connected to the router from the telephone company but created a new wifi network for the time machine to better work. Now I have bought an airport express to be able to use my USB printer over the WIFI network. I have to laptops, the printing works fine over the mac book air but not over the macbook pro. On top of that I cannot scan with either of the devices.
I have scanned most of the information out there but this issue seems not to be addressed properly anywhere. Advices given do always repeat itself but no solution worked for me.
Now I have plugged the usb from the printer directly back into mac book pro and the problem seems to persist here too. The message I receive everywhere is this one:
The software for the printer was installed incorrectly.
Would you like it to be repaired?
When I hit the Repair button a notice says 'repairing permissions' but nothing really happens. In the end nothing has been printed.
Resetting the printing systems has not really changed anything either. The problems persist.
This is the screen I get when the printer is directly plugged in through USB:
Result: printer recognised and installed, I cannot print (The software for the printer was installed incorrectly), but I can scan (probably because of the hint ('multifunction')
When I try to install the printer through the network connection (wifi network over time capsule and airport express) I get this image:
Result: printer recognised over bonjour but without multifunction (in other words without scanning), I cannot scan nor print (The software for the printer was installed incorrectly)
As I already mentioned any solution I found online would not work. Now the qustions are:
1) why can't I print? The drivers seem to be there but somehow broken, and I don't know how to repair it
2) why can't I scan over wifi? It sould possible that any function that can be performed over cable should also be able to performable over air, right?
I would very much appreciate any kind of help.
Thank you in advance,
Cris

What's up doc?
HP has not provided "network" drivers to allow advanced features when the the All-in-One is connected to the USB port on the Time Capsule.
Therefore, only the printing function is supported when the All-in-One is connected to the Time Capsule's USB port.
If you need advanced features like fax, copy, scan, maintenance etc., you will need to connect over the WiFI network, or connect the All-in-One directly to your computer.

5610 All-in-one Does not connect to my Dell Laptop so I cannot Print or Scan.

My USB Cable is connected to my printer and laptop. The printer does not want to print even a document from word. When i look at my installed printers it says the document is printing but nothing prints. I also cannot scan. The message I get is that there is no connection between my laptop and my printer. I have no idea what port to use also when adding this printer again. It was working fine before, then somehow I uninstalled the program but re-installed it today. I ckecked that both plugs goes in correctly at the printer and the laptop. It can still make copies. When I want to service the printer it says No Hp Product detected. Please help :-(

Hi @Yogibears,
I can help you with not being able to print or scan on your Vista computer.
Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable shouldn't be longer then 6 feet. Try another USB port on the computer. You might have to try another USB cable to see if that is causing this issue.
I have provided a document to check to see why the USB isn't being detected on the computer to try.
Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri...
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Photosmart 5514 won't print or scan for Mac 10.5.8

I suddenly can't scan or print. On the screen it will say page 1 of 4 printing but the printer doesn't do anything. It's critical that I fix this before Thursday. Any suggestions? I tried unplugging printer and then replugging. I restarted Mac. What else should I do?

Hi suzieb57,
Welcome to the HP Forums!
I see that suddenly you cannot print or scan with your HP Photosmart 5514 on Mac OS X 10.5.8, and I am happy to help you!
Please see the following guides:
Print Jobs are Stuck in the Print Queue.
A 'No computer found' Message Displays during Scanning. (This will work for Mac OS X 10.5.8 as well).
Hope these guides will help you, and please let me know if you have any further issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

Just installed a HP Color Laserjet CM2320nf MFP printer, at the same time I upgraded to Lion. It prints fine, but I cannot use the scan functions. I downloaded the most recent driver! Any help would be appreciated.

HP says that the drivers for your all in one print/scanner are downloadable from apple. For the scanner to use preview. image capture or the scan icon from the print driver queue. I don't know how old your HP is, but I know that the newer Os from apple don't support a lot of older printers. You might be able find a third party driver that could work.

Cannot ping and scan ports of network printer

Hello,
I installed an Archlinux to my work place computer, and I configure everything, network is working I can ping Dns and other local hosts, but I cannot ping and scan ports of network printer HP Laserjet 1320n which is connected on same network in which all computers ip's are 10.0.2.X like and the priter IP is 169.254.154.167.
Cups is configured and working, I also install and configure according to wiki's avahi, nss-mdns, I try with dnsmasq, but nothing helps. The hp-setup and system-configure-printer is detecting printer, I add it and configure it, but I cannot print. Cannot connect and communicate with printers Jetdirect port.
Along with the Arch I have Ubuntu and WindowsXP installed, with them everything is working, I also install Manjaro but there was the same problem like in Arch.
Please help me! Thank you in advance.

^ These addresses are known as autoconfiguration addresses
Addresses in the range 169.254.0.0 to 169.254.255.255 are used automatically by most network devices when they are configured to use IP, do not have a static IP Address assigned and are unable to obtain an IP address using DHCP.
http://www.iana.org/go/rfc5735 You shouldn't consider this problem fixed
Last edited by Spider.007 (2014-01-17 18:12:29)

Cannot print from my computer, windows denies access to add printer, can copy and scan

dell laptop, wireless, will not let me add printer, altho it shows the printer scan and copy...........

Hi flalady,
Thank you for your response!
What happened when you tried the guide I had posted?
Do you see any error messages on the printer's display screen?
Are you able to print a test page? Video: Printing a Test Page - HP Photosmart 6520 e-All-in-One Printer.
In the meantime, please try the guide I had posted earlier, as well as the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

A "HP Twain Scan" function in the "Print and Scan Doctor" app - Solution?

Frustration!! Why can't I get the scanning portion of subject printer to work on my laptop Windows 7 (64-bit)!?? I've tried the Print and Scan Doctor several times, and the same dysfunction says "HP Twain Scan" whatever that means or is? I've pulled out the cords, all of 'em, and it still not helping. Did I purchase a printer that is not compatible with my laptop? As far as the scanning portion is concerned, or what? I can print OK, both from website/emails and my own documents. I do a lot of scanning (photos mostly), and so this will be a sad problem.Hoping someone out there in techland can give me a solution. Thanks!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Envy 7645 on Windows 7. I am happy to look into this scanning issue for you! Some questions for you: Are you able to make copies with the printer? Copying Documents or Photos with an HP ENVY 5640, 5660, 7640 e-All-in-One, HP Officejet 5740 and 8040 e-All-in-One Printer Series.How is the printer connected? Wireless, Ethernet, or USB? In the meantime, please try the steps within this scanning guide, A 'No Computer Found', 'Connection Required', or 'Scan Unsuccessful' Message Displays for HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

HP DJ1510 AIO Printer-CAN SCAN BUT NOT PRINT

I installed SW & HW as per HP instructions on my comp (WinXP-SP2). Scanning worked but cannot print as the printer driver (which may be missing or faulty on the CD and also in installation files downloaded from HP web site) does not get installed.
HP, India has not come up with any solution to this issue despite my spending many hours with them since 20/9/14.
HP needs to give me a patch for installing printer driver in my OS, which should not be difficult for a company like HP.
I am now frustrated with this HP product & its service. All promises but nofollow up or even phones are not picked up
Who will help me or should I throw away this HP printer.
BM Shah

Hi @bmsprinter,
Welcome to the HP Forums!
I understand that your HP Deskjet 1510 can scan but not print with Windows XP (Service Pack 2). I am happy to help!
According to your printer's specifications, found at this website, HP Deskjet 1510 and Deskjet Ink Advantage 1510 All-in-One Printer Series Product Specifications. This printer is only supported on Windows XP (Service Pack 3) and above. You can select System requirements, and then Windows system requirements, once you have visited that website.
Also, please take a look at this reply, Re: cannot find priner, by my colleague @Jamieson, from your older post, that will help you upgrade your Windows XP Service Pack.
Hope this information is helpful, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Cannot print wirelessly from MacBook Pro OSX Mavericks

I cannot get my new MacBook Pro (using OSX Mavericks) to communicate with my HP Officejet4500 Wireless. I can print when I use a connecting USB cable, but cannot print wirelessly. All of my Mac software updates are current as of 4/20/2014, which included an update for HP printers. When I used the disk to install the printer software, it did not have a screen for entering my wireless router ID or passcode. In the Mac System Preferences for Print and Scan, my Officejet 4500 G510n-z is listed, but to no avail. What do I have to do to get my Mac to print wirelessly? Thanks.

OK, thanks for that. It may indeed may be the problem, but let's check a couple of things first.
1. On the printer: Setup > Network > Print Network Test. Is the printer connected to the network? If it is not:
a. In the Network menu, Restore Defaults
b. In the same Network menu, run the Wireless Setup Wizard to connect the printer to your network.
2. On your Mac, download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
3. Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Cannot use HP scan with 7520 on OSX Mavericks

I have added a new computer to the household---a 2014 macbook air. I currently use my 7520 to print and scan without any problems on our other home computer (2011 macbook pro). I just installed the latest drivers and software (for Mavericks 10.9) and software, and I can print just fine using any print dialog. I can also scan documents if I use Apple's built-in scanning software from the system preferences menu.
BUT: I cannot use HP scan at all! Every time I attempt to scan a document, it tells me a dialog that says:
"HP Photosmart 7520 series-AirPrint is currently unavailable. Please check if it is turned on and connected, or try again later."
I don't get it---I can connect and scan just fine using NON-HP scan software, and this is the latest software/driver kit. I really like HP scan for its wireless and editing abilities, and am very frustrated! How can I fix this?
Thanks!

SunShyne
I think that did it! I missed a step in your previous explanation. Will see if it holds. I'll report back here if it loses it again, bot all good for now.
Thanks

WIndows 8.1 printer error: windows cannot print due to a problem with the current printer set up

My HP OFFICEJET 8500 PRO was working just fine wirelessly until I installed the Windows 8.1 update from the Microsoft. Now I cannot print at all. I get an error that says, "windows cannot print due to a problem with the current printer set up". I have tried reinstalling and a ton of other solutions to no avail. Can someone PLEASE Help!

Hello there, @jesseangelique ,
Welcome to the Community!
I would love to help you with the printing issue you're having, since the Windows 8.1 that was done.
Please run the Print and Scan Doctor. Write me back with the results or post a screen shot of the results and I will have a look at them.
This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Also, let me know which Officejet 8500 Model you have:
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Cannot print duplex with hp laserjet 1536dnf mfp

I am using a HP LaserJet 1536 dnf MFP printer in Windows 8.1 with USB 2 connection. Cannot print on both sides of sheet because clicking on print properties does not bring up the properties dialog window. There is a momentary flicker as though it is trying to activate, but no window. It worked fine until a few days ago and I can't think of any change that might account for this. Any help with this problem will be greatly appreciated.

Hi @Marlin1 ,
I understand that you are having issues duplexing, the printer properties aren't opening to make any changes. I would really like to be able to help you resolve this issue.
You can always restore your computer back to a earlier time when everything was working properly. It may have been from a Windows Update. How to refresh, reset, or restore your PC on Windows 8.
If you would prefer not to do the System Restore, you can try the following steps provided:
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. http://www.hp.com/go/tools>Using HP Diagnostic Tools for HP Printers in Windows.
Uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Full Feature Software and Driver.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot print or scan

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