Cannot print to Color Laserjet Pro MFP M177fw

I have a HP Color Laserjet MFP M177fw hard wired to my router. I can print from internet explorer, chrome and other applications such as Office and Notepad, etc. I cannot print from Adobe Acrobat Pro XI. I can get to the print dialogue page and hit print but nothing comes out and I can't see any jobs stuck in the print queue.
I am using an HPtouch computer with Windows 8.1

I have the same problem for my 177fw. It does connect to my desktop via wireless connection when I check the control panel, yet no printing job could be done and they just disappear in the queue list. Sorry to say that, Ms. Helen-Hua, but I don't think "trying to print as image" can help to solve the problem no matter what result it is. For most people I don't think they would accept a printer that cannot print a simple text document.
Look forward to receiving working solution.
PS. The wireless connection has absolutely no problem for my win 7 laptop and my desktop which is formerly win 7. The problem only happen when the computer is upgraded to win 8.1 and another brand-new win 8 desktop.

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Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

Hello,
I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers, it just does not have scan option anywhere.
The printer is working fine though, and I am connected to the printer through wifi
I do not know what else to try, please help.
Kinds regards
Zhanna

Hi @student ,
I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
If you are still having issues, uninstall the printer software.
Uninstalling the Printer Software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Empty the trash.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
Please let me know the outcome.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
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I work on behalf of HP

HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
Bsically an't scan or copy, the printer is just showing a message on the display of "calibrating".
Thank you for help

Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw Printer always cool-down mode

Hi there, i am also meeting with the same issues like the cooldown mode printing.

Hi , I found something written by that you may find helpful regarding the printer going into cool down mode: I have provided a document with Resolving Control Panel Messages. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Update the printer's firmware. HP Color LaserJet Pro MFP M177fw Drivers. Where is the printer located? (enclosed shelf, desk)How many pages are you printing when you get this message?What is the paper's weight and what kind of paper are you using? If the issue persists, please post back with the answer to the above questions. Thanks.

HP Color Laserjet Pro MFP M177fw going cool down mood after printing every pages.

I have bought Color Laserjet Pro MFP M177fw before only 3days. From the very begining It says printing.... cooldown mood, and take a long paus. This issue occures after printing each page. I am using HP Toners. And my directly connected with wall socket(Electric). Please help me. It is urgent for me. Thanks in advance.

Afternoon , I found some information about the cool-down mode on your Laserjet Pro MFP M177fw. The product is too hot to continue printing at normal speed.
The product will pause longer between printed pages until it cools down.
Overheating occurs when the product lacks air ventilation or when it prints continuously for a long period of time. To prevent overheating, place the product in a well-ventilated area, and divide very large print jobs into smaller print jobs.Other than using it in a well ventilated room, you could see if there are any firmware updates available. You can click on this link to Getting Printer Updates for HP LaserJet Pro. If the issue continues, I would Contact HP Support for further assistance. Fill in the model number and the form to receive a case number. You can view all other ways of contacting HP from their list of Support Options. Thanks,

HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

My HP Color LaserJet Pro MFP M177fw screen is frozen on hp logo and energy star icon. It has only printed the test page, and will not print otherwise. I have tried unplugging for 60 seconds, and even uninstalled it and reinstalled it with the latest download - still no change. None of the other icons outside the screen work either (home, help, etc.) about all i can do is turn it off and on. Also, I obviously cannot make copies etc since I cannot access any of the functions. Please help! and thanks in advance!

Hi , I read your post and see that the printer is frozen on the HP Logo and Energy Star Icon. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue. Disconnect the USB/Network/FAX and power the printer on Standalone. Check and remove any packaging material inside the printer and toner. Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord. Update the printer's firmware, make sure you run this through a USB connection. It may not detect the printer in this error state though. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware. I can send a private message with some another step to try.
In the forum beside your handle name just click on the envelope to view it. How is the printer connected? (USB/Ethernet/Wireless) Please let me know the outcome. Have a nice day!
Thank You.

Un able to install Scan to Email app on Color LaserJet Pro MFP M177fw

Hello!
I recently purchased Color LaserJet Pro MFP M177fw as my home printer.
Main thing i was looking for was Scan to Email feature.
As I read in specifications provided in this product description I see:
http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
Digital sending standard features: Scan to E-mail by HP SW; scan to application by HP SW ; scan to file by HP SW
Once I try to install Scan to Email app i get following message once i try to install app:
What is wrong, that i cannot install app that was one of main choice points of this printer.
TWAIN and using computer scanning process is clear, so no need instructions how to scan using computer.
I especially need fucntion that i scan document on printer, then enter email and its emailed.
Thank You in advance for clarification,
Martins

Hi MrJansons,
There are a numerous ways to scan and email from your printer. Please go through the below links.
Make sure you have installed the software driver for your printer on your machine and then follow any of the methods to scan and email.
http://support.hp.com/us-en/document/c03476857
Kind Regards,
Oliver
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Scan to email on Color LaserJet Pro MFP M177fw

I am trying to download the Printable "Scan to Email" onto my Color LaserJet Pro MFP M177fw but It keeps throwing an error?
When I bought the printer (yesterday) i was told that I could set it up to Scan in a document and have it automatically send out as an email to a recipient. How do I accomplish this?
thanks!
This question was solved.
View Solution.

Step by step -
I want to walk up to my M177FW
place a document on it
scan it to either an email address or a folder on a server on my network
My old unit the OfficeJet 6500 could do this - i cannot believe the newer tech cannot. Please tell me what i'm doing wrong and please do not ask me to walk to a PC and run special software. Use the scenario above - thank you

HP Color LaserJet Pro MFP M177fw - PostScript support?

Hi,
I'm looking to purchase a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I'm deciding between the following models:
HP LaserJet Pro 100 color MFP M175nw
HP Color LaserJet Pro MFP M177fw
PostScript support is important for me, and I know that the 175 has this. However, I'm not sure about the 177, even after digging through several web pages and documents. Here's what I found:
- The main specs page for the 177 says that it supports "PCLm". I'm not familiar with this PCL variant, so I don't know how it compares to PCL5 or PCL6, etc. I was unable to find more information on "PCLm".
- The "Software Included" section of Page 2 of the PDF datasheet for the 177 mentions "HP PostScript" driver. This is the only place where I've seen any potential indication that the 177 supports PostScript. This section also mentions a "PCLmS" driver. I could not find any further information on "PCLmS".
- The for User Guide the 177 only mentions PostScript in a section that refers to ePrint. However, it does not imply that the 177 itself supports PostScript.
- The Product Specifications page (in the Support section of the HP site) for the 177 has a "Printing Specifications" section which lists only "PCL3 GUI" next to "Device languages".
I'm guessing that the 177 does not support PostScript, but does anyone have any more definitive information? Also, is there a description of PCLm / PCLmS somewhere?
Thanks!
This question was solved.
View Solution.

Hi Clent
Here is some information on both printers.
Here is a url for the printer specifications for the Color LaserJet Pro MFP M177fw
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03901180&tmp_task=prodinfoCategory&cc=us&dlc=en...
Data Sheet also.
http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
Fonts and typefaces Depend on Operating System fonts and typefaces.
Print languages
PCLm
Laserjet Pro 100 color MFP M175nw
http://www.shopping.hp.com/shopping/pdf/ce866a.pdf
Print languages
HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), AirPrint™ compatible
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw fax to pc

I have just bought this printer and want to msend faxes to my pc. I was told by PC world that it had this function. So far I cant find it can anyone help. Many thanks

Hi ,  I would be happy to help shed some light on the issue your are having with trying to setup this Color LaserJet Pro MFP M177fw to receive your faxes on your PC.  I have looked into this further for you, and I'm pretty sure this model doesn't support receiving faxes on your PC. You can double check to make sure I haven't missed it in the COLOR LASERJET PRO MFP M177 User Guide.
I did however locate a different model, where in the manual does provide instructions on how to set this feature up but it is a black only printer. Its the LaserJet Pro MFP M225dw (again black only, no colour.)
Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click Digital Fax Setup Wizard. 3. Follow the on-screen instructions to configure the settings.  HP also has this feature available on it's HP Officejet Pro 8610/8620/8630 e-All-in-One Printers, which are Colour Inkjets. Some of the commerical products also support this feature but I'm unsure of which ones. I would really suggest contacting HP Shopping for more information on these models.  Hopefully this has answered your questions, and please let me know if there is anything else I can do to help.   Thanks,

Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

Hi there,
I am using a desktop 27 inch Mac with OS X Yosemite 10.10.1
When I go to system preferences and click on printers/scanners I can see my mfp m177fw laserjet printer (wirelessly connected fine). But unlike on my Macbook Pro laptop on my desktop there is no SCANNER option to open up? Thus I am unable to scan from the printer to this desktop. I have the latest HP driver installed on the desktop computer for my m177fw printer.
Any ideas? Any help would be greatly appreciated
thanks!
Simon

Hello @Simonjayh,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the scan issue that you're experiencing since installing your HP Color LaserJet Pro MFP M177fw on your Mac OS X 10.10 computer. Can I please have you run through the steps below to get this product functioning properly again for you.
Step 1: Uninstall Drivers:
First, can I please have you click here and run through the steps provided to Reset the Print System on your Mac OS X 10.10 computer. Please refer to the section under 'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.10 Operating System. Resetting the Print System will remove every printer from your Print & Scan window on your computer. However, this does not uninstall the devices. Therefore, should you use other printers on your Mac OS X 10.10 computer simply ensure that they are plugged in with a USB Cable or Network connected and add (+) them back in. Do not add your HP Laserjet printer back in at this time.
Next, please click here to access the steps on how to properly uninstall the Software and Driver Package for your printer. Once the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 Operating System. Once the uninstall has completed successfully, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Lastly, please click here to download the appropriate Mac OS X 10.10 Full Feature Software and Driver package for you printer. Once the website opens select the Download button on the top left. Once the Download is complete please follow the onscreen steps to reinstall you printer.
Once your printer has been successfully reinstalled, please test the HP Scan functions again. For additional scan information, you may want to refer to : Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP Color LaserJet Pro MFP M177fw don't go to sleep mode

Hi and sorry for my english In settings of HP Color LaserJet Pro MFP M177fw I tryed 15 and 5 minutes before sleep mode. After 15 or 5 minutes printer going to sleep, but if I'm used printer even only one time, after that he don't sleep ( printer's screen not dim), not after 5 and 15 minutes. Printer is connected through wi-fi, Windows 8.1 x64. Any ideas?)

Hi Denis88,
I see by your post that the printer isn't going into sleep mode.
I can help you with this issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
I would update the printer's firmware if the printer won't go into sleep mode.
HP Color LaserJet Pro MFP M177fw Drivers.
Select your operating system, click next, click the link for firmware.
I have provided some information from the manual for the sleep mode that you can check out.
COLOR LASERJET PRO MFP.
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
Printer Settings Auto-off Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns off.
Touchscreen control panel:
1. From the Home screen on the product control panel, touch the Setup button.
2. Open the following menus:
System Setup
Energy Settings
Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off delay.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you touch the screen on the product
control panel.
You can change which events cause the product to wake. Open the following menus:
System Setup
Energy Settings
Wake/Auto On Events
To turn off a wake event, select the event, and then select the No option.
Hope this helps resolve your issue.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw How to Scan

I just bout the HP Color LaserJet Pro MFP M177fw printer today and don't know how to use the scanner. I use Windows 8 operating system. Please advise how to use th scanner function. Thanks.

Hi, From page #38 of the manual: Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. Regards.

Cannot print to Color Laserjet Pro MFP M177fw

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