Cannot register or activate Adobe Acrobat X Pro purchase by Amazon. How do I phone Adobe? Number?
How do I contact Adobe to register and activate my ADOBE ACROBAT X PRO purchase and received from Amazon.ca?
Since AA X is not longer being distributed, it is likely Adobe will tell you to contact the Amazon site where you got the product. Hopefully you did not get a scam purchase.
You will need the SN (hope that came with the purchase) and then you just install AA X. As part of the installation process you should be asked for the SN and also be asked to contact Adobe for activation. The activation is a menu item I think. On my AA XI, there is a deactivate option under the help menu -- I just don't remember back to the details of the activation process, but it was rather straight forward. Maybe you have an activation option under HELP if you can get that far.
Similar Messages
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I'm trying to load a student version of Acrobat XI Pro but not sure how to get the serial number to validate I'm a student
Hi ,
Could you please tell me form where did you purchase the Student version of Acrobat ?Is it through Adobe or some outside vendor ?
Is it the first time you are trying to access it ?
If yes ,then you must have received your serial number along with your product .
If not ,then how how did you manage to get your serial number and access Acrobat before ?
Regards
Sukrit Dhingra -
I am trying to finish a book in InDesign CS2 with another person. My old XP computer became unstable and I had to get a Windows 7 computer. I was able to install CS2 on the Virtual XP Machine on my Windows 7 computer, but I cannot register or activate it. Adobe no longer supports activation. Is there a way I can keep using CS2? I need to get files back and forth to my coauthor. I also have CS6. I understand that files can go form 2 to 6, but not backwards. Thanks Robert
you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads
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I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?
For Windows:
http://trials2.adobe.com/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe
For MAC:
http://trials2.adobe.com/AdobeProducts/APRO/11/osx10/AcrobatPro_11_Web_WWMUI.dmg
ACROBAT XI -
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
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I retrieved my serial number for Acrobat 8 Standard from Adobe because my system crashed. I went to the downloads and can only retrieve Acrobat 8 Pro. The installer will not take my serial number what can I do?
Hi floyd99,
You can download Acrobat 8 Standard from : https://files.acrobat.com/a/preview/80aa8c58-2951-494e-808a-fb61a6b4aa29
Reagrds,
Rave -
When printing in Excel It is always want to use the acrobat X pro trial, which the trial is expired. I do not want to use acrobat X pro trial anymore. How can I reset it and use simple acrobat to print my PDF document?
Hi screen name,
Adobe PDF printer gets installed when you install Acrobat 10 Pro.
To use this printer you need to purchase Acrobat. Once the trial period is over you cannot use the printer to create pdf files.
An alternative way for you is to utilize Microsoft's own inbuilt pdf engine.
You can simply open the file and select 'Save as' and in the type list select 'pdf'
Please refer : http://office.microsoft.com/en-in/excel-help/save-as-pdf-HA010354239.aspx
Regards,
Rave -
Can't register my paid for acrobat X Pro Mac
have my serial number. serial number upgrade window says " this serial number is not for a qualifying product. Please choose the one you own and enter it''s serial number." Well, that's all I can do! I upgraded to Yosemite, and reinstalled the Acrobat x pro from the download window on the adobe site. It installed smoothly but I can't use it because I can't register it. Now what?
The serial number is an upgrade. You just need to prove you are eligible (qualified) to use the upgrade. You do that by using the serial number of the OLDER product when asked. So you enter BOTH serials. Be sure to keep them both forever, along with archiving the downloaded installer, since there is no guarantee you'll be able to download it again to reinstall.
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I need help using my existing Adobe Acrobat 9 Pro program on my new laptop MacBook Pro iOS 10.9.4
Hi,
if you need a web download, here is Adobe's location offering installer download for previous versions Download Acrobat products | 9, 8
regards
Ajay Jain -
After clean install cannot print to pdf with Acrobat 8 Pro
I recently had to do a clean install on my desktop computer. Is there some way I can print to pdf with my Adobe Acrobat 8 Pro, which was working fine prior to the clean install. I am aware Adobe no longer supports this version, but isn’t this program able to function without being updated? Want to print pdf files from websites and Microsoft office. Am running Windows 7 Ultimate OS.
Hi jadbe,
Windows 7 is not a tested platform for Acrobat 8. -
Licensing for Acrobat 9 Pro has quit working - How to fix this
I just subscribed to the Photography plan that gives me access to Photoshop CC and Lightroom 5. I already own Design Creative Suite CS3 and Adobe Acrobat Pro (9). When I downloaded the application manager and began to download PS & LR it showed all applications and most listed as the option "Try" and on Acrobat XI Pro it indicated "Up To Date." Once I downloaded and installed the PS & LR applications I tried to open a .pdf to do some research. I got the following message as Acrobat Pro tried to open:
Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the
problem by uninstalling and then reinstalling this product or
contacting your IT adminstrator or Adobe customer support
for help.
I uninstalled Acrobat XI and Acrobat 9 from my computer, restarted it, then re-installed Acrobat Pro 9 from the CS3 installation disk. When done I tried to open a .pdf and got the same message. I restarted the computer and tried again and got the same message. I then did a Verify Permissions & Repair Permissions and Checked the Disc. (BTW this is all on a Mac with Snow Leopard 10.6.8 o/s. I have the 10.8 Mountain Lion o/s disk on the way, so I can't install/use LR 5 until that is done. anyway...)
Since it is Sunday and there is NO Adobe Customer Support and there is no IT department in my house, what do you think I should do? As an aside, the initial download/install for Photoshop CC hung at 44% installed. I did online chat with Bhartha at Adobe and he managed to do nothing but make my system worse. So I got away from him and repaired the damage he caused when I did the "screen share" operation with him. IM not so HO, Adobe's support system, what's the technical term?, SUCKS. If I had any good options to Photoshop and Lightroom I would use them, but for now I'd be stuck with something worse, like GIMP and Aperture. Okay, that's my rant about the sub-standard approach Adobe has to support. Apparently they feel that once you have their product then you're stuck with it and if they give you crappy service, so what? I hopefully await the day when Adobe gets bought and ruined by Microsoft. Like the old days when the phone company was one big corporation. Their motto: We Don't Care. We Don't Have To. Adobe seems to have adopted that idea.
Does anyone have an idea how to solve this problemEverything was fine until I downloaded & installed PS CC. I had a copy of Acrobat 9 I had purchased. There was also a folder for AA XI I had previously downloaded as a Cloud member, but had cancelled that and did not use AA XI. Everything in CS worked fine for the last 2-3 years, until this download. As I stated, the download "hung" on install the first time at 44% install & I contacted Adobe via the chat line. Why a download of Photoshop CC would wreak havoc on my functional Adobe Acrobat 9 Pro (or XI Pro, for that matter), is something they couldn't explain, and they couldn't fix. They provided no help whatsoever...in point of fact the tech guy didn't actually seem to know how to navigate on a Mac. First thing he did, using the "Screen Share" process, was open the Parallels partition and boot Windows. And since this problem had nothing to do with my Windows/Parallel partition it was clear he didn't have a clue. Everything he did after that just confirmed his ineptitude, right up until I turned the computer off to get rid of him.
At any rate, I used the step-by-step procedures delineated in 3 other forum discussion threads which all said do the same thing. I did. It did not help. Of course I will call Adobe tomorrow and I'm sure they will not have any solution either. Which is why I unsubscribed to the Cloud account. Every time they had updates for any application the installs would fail and then the previously installed programs wouldn't work and I would have to uninstall & reinstall EVERYTHING. That was their solution. The brilliant minds of Adobe Tech Support in action. "Did you try powering if off and then back on...?"
At risk of being seen as a person with an actual opinion based on experience, I will say that ADOBE TECH PERSONNEL ARE MORONS. Of course they're in Kuala Lumpur or some other seemingly exotic place (unless, of course, that's where you are, in which case Des Moines, Iowa seems exotic), so maybe they don't get very good training on the products they are supposed to support. Adobe doesn't care about good support. They already have your money and they pretty much have a monopoly on a few of their niches (Photoshop, Lightroom). Any place you can find another manufacturer's product that competes with Adobe, for example Corell's Painter vs. Adobe Illustrator, the other manufacturer's product is ALWAYS BETTER. ALWAYS. So I am stuck with Adobe products due to occupational need, and stuck with their sub-standard support. Whether by design or omission, ADOBE DOES NOT SUPPORT THEIR PRODUCTS. In point of fact, I DESPISE these clowns. I just am forced to deal with them against my desires and better judgment. Probably why homicide is illegal. -
I recently upgraded to Acrobat X Pro 10.1.8. When printing a large PDF (>90 pages) I wanted to print multiple pages on one. But the button to access this option (like the button for poster and booklet) is greyed out. So I deleted the printer and reinstalled it with up-to-date-driver and PPD-file. No success. I have an identical installation on a second Mac. Printing n-up from there works just fine... Any ideas what to do?
(MacPro 3,1, Mac OS X 10.6.8, Acrobat X Pro 10.1.8, Canon Imagerunner Advance C2220i over LPD)HI J,
You'll find good information regarding your question in these two threads:
Booklet
Re: Printing a Booklet
Regards,
Barry -
Hi, I believe I made a mistake when installed Acrobat XI Professional over the CS6 Master version Acrobat X Professional. The result ended up with running a trial version of Acrobat XI Professional. I wanted to upgrade but not using the subscription version, but rather buy the software and own it, like with my CS6 Master Software. Well, I now uninstalled the Acrobat XI Professional and wondering if I now can download the Acrobat X Pro software, install it and use the CS6 Master license number to get going ?
Kind Regards
GunnarWell. After downloading the separate full version of Acrobat X Professional, it could not be installed using the serial # for CS6 Master Collection. I started the installation for CS6 Master Collection and ONLY selected Acrobat X Professional. Voila! Now everything is working.
//Gunnar -
How do I get a serial number to activate an acrobat XI Pro download?
How do I get a serial number to activate anacrobat download?
You would have to purchase Acrobat Pro XI in order to get a serial number.
If you made such a purchase and have not received a serial number, you need to contact Adobe Support either by chat or via phone.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Not able to activate my Acrobat X Pro
hello, i got my software from a licensed retailer in Singapore under Education as i am still in studying in a tertiary education institution.
After installing, i keep having pop-ups saying that i have not activated my program.
Since it is CS5.5 and i am connected to the internet, it should be avcivated.
in my adobe product page it is also stated that i've registered for this, but they do not seem to recognise the fact that its already activated.
Please Help
Problem: ActTypeA
License:RETI found a similar issue with CS4 and acrobat 9. The specifics might be different, but could you check if the general solutions listed help you arrive at a solution.
try the CS Cleaner tool. That'll probably help. Let us know if it helps.
http://kb2.adobe.com/cps/506/cpsid_50651.html
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