Cannot reinstall whatsapp from icloud on iphone 5c running iOS 8.2

I am really hoping someone can help as Apple support has been unable to do anything...
I believe this is an AppleID/iTunes issue, so I will provide all of that info.  It may be that something else entirely is happening though... I recently moved to the UK from the US and have been using my US AppleID to make purchases from the US iTunes store.  Last week, I was setting up my new AppleTV and wanted to get a UK-specific app, so I tried to switch my US AppleID to the UK iTunes store and was blocked from doing so because I had an "unexpired" season pass for a TV show I purchased through the US iTunes store (nevermind that the TV season ended weeks ago and I have downloaded and watched all the programs).  Since I couldn't switch my existing ID, I made a new AppleID specifically for the UK and was able to purchase the UK app I wanted on my AirMac and install it on my AppleTV.  I never logged in with this new app on my iPhone and never tried to sync the iPhone with the mac or tv while logged in as the UK ID.
Following all of this, I tried to access whatsapp on my iPhone and it told me I needed to update the application.  I went to the app store on my phone and was unable to update it - I clicked on the button to update, the button flashed for a split second "install" and then immediately went back to the "update" icon.  I tried this several times to no avail.  OK, so maybe I could just uninstall and reinstall whatsapp, right?  So I uninstalled and then went back to the (US) iTunes store on my phone and found whatsapp, which it shows as in my cloud, and clicked on the cloud to download it back onto my phone.  Once again the cloud icon flashes for a split second to the downloading icon and then back to the cloud and doesn't actually start the download.  I tried logging in and out of iTunes.  I tried using my US and UK AppleIDs.  I have restarted my phone many times.  I have been on numerous secured wifi networks as well as my cellular data network.  The only thing I haven't done yet is a complete wipe of my phone.  But if the problem is with connecting to my cloud, then maybe wiping the phone wouldn't work anyway?  I have been able to update other apps on my phone as well as download other things from my cloud.  So maybe it's not a AppleID/iTunes issue, it's a whatsapp issue?  It just seems like that because this all started happening right after my AppleID problems that maybe they are related.
Any help would be much appreciated!!!

Downloading apps has nothing to do with iCloud. Apps are not stored there. The little cloud icon in the app store simply means you've downloaded it before.
Apple does reserve the right to prevent use of a country's store if you are not in that country. You could have contacted the iTunes Store customer service and had your ID swtiched over, rather than creating a new one. But, water under the bridge. I suspect that the fact that you have already downloaed Whatsapp from the U.S. store but are now in the U.K. is somehow part of the problem, though I'm not sure precisely what. My sneaking suspicion is that it's a Whatsapp problem. I'd start by contact them. Contact information for iTunes/App Store customer service can be found using the Contact Us link at the bottom right of every page of these forums.
Best of luck.

Similar Messages

  • I cannot delete emails I have a iphone 3GS running IOS 6.0.1

    I cannot delete emails, I have an iphone 3GS runningIOS 6.0.1. I tap edit and the red circle appears, but no delete rectangle or dustbin appears

    AT&T does not issue unlock codes for iPhones.  I had to think a minute, because I never had a 3GS myself, and thought it might have been different for them, but my daughter had one, and the unlock process is the same as for the 4.  After AT&T approves the unlock (which means the contract has been fulfilled), they notify Apple.  AT&T then sends the phone's owner an email detailing the process to unlock the phone, which consists of backing up the data, then restoring the phone as new in iTunes (which is where the unlock comes in), then restoring the data backup and then syncing.  I went through this to unlock my AT&T iPhone 4.  SO, I'm not sure what the unlock code business is about, except that it doesn't sound legit.

  • I cannot send mail from iCloud on iphone

    I can recieve emails, but when I reply or send something it disappears as if it never existed.

    Thanks Dave4259, I will switch to the discussion you mentionned. I have exactly the same problem as the other people on this discussion.
    Thanks again.
    http://discussions.apple.com/message/25443290

  • I am setting up my Iphone 6 but keep getting an error message "cannot restore backup from Icloud...I backed up my old Iphone 5 just yesterday...Any suggestions?

    During setup of Iphone 6 I keep getting error message "cannot restore backup" from Icloud.  I backed up my old Iphone 5 yesterday.  Is it because of different operating systems? Please help. Thanks!

    Does your iPhone 5 IOS is later than iPhone 6 IOS?
    If true, you need to update your iPhone 6 before you can restore from your backup.
    If not, is iPhone 6 connected to power supply?

  • Problem with downloading photo from iCloud to iPhone's Photo Stream

    Hi Apple Support,
    I have two apple device, one iPad and one iPhone. For iPad, I turned on 'My Photo Stream' and 'Shared Photo Streams' function before, but iPhone not, and I installed iCloud client at my Win7 PC, so any photos which created by iPad will upload to iCloud and iCould will post them to my Win7 PC, it's perfect!
    But.. Here is the problem, I turned on 'My Photo Stream' and 'Shared Photo Streams' function at my iPhone now as well, however the previously photos which created by iPad cannot download to my iPhone's 'Photo Stream', thats mean I cannot download any old photo from iCloud to iPhone's Phone Stream, can I know is this a problem or not? Thanks!
    AFAIK, Microsoft's Skydrive could download any files from cloud to end user's device, cant Apple make it as well?

    Photo stream photos only remain in iCloud for 30 days, even though a rolling collection of up to 1000 photos will remain on your devices until deleted.  When you enabled photo stream on your phone you would have only received photos added to photo stream in the last 30 days, as older photos are no longer in iCloud.
    If you want to get your older photos from your iPad to your iPhone, you can either import them to your computer and sync them to your phone, or use an app like PhotoSync or Bump to transfer them.

  • Cannot send email from icloud account from mac

    cannot send email from icloud account from mac running 10.8.2

    The SMTP server you are using with Wi-Fi would be the outgoing server of your internet service provider... this is likely why that's working.
    SMTP servers specific to a ISP would not work on the 3G network. You would probably need another SMTP server. One from your cell provider?

  • HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    You need to return it to the seller and get your money back.  You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
    If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

  • I am inable to backup my whatsapp from icloud.

    Hi, i deleted my whatsapp but i was having  backup saved on whatsapp . So now again i downloaded whatsapp but i am unable to backup my whatsapp from icloud. It got stuck on 1% . Please help me out .

    You would need to contact Whatsapp support for help with that: http://www.whatsapp.com/contact/.

  • How do I recover Apps Data from the iCloud on iPhone 4S with IOS 6.1?

    How do I recover Apps Data from the iCloud on iPhone 4S with IOS 6.1?

    You would have to restore to your entire iCloud backup, if you have one.  (The backup includes app data.)  Restoring to an iCloud backup has to be done in the initial setup process.  If you have any data on your phone now that is not in the backup that you want to save you'll need to do that first.  Then go to Settings>General>Reset and tap Erase All Content and Settings.  You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup.  Be sure you are connected to wifi and your charger as this will take some time to finish.

  • I cannot download photos from my apple iphone 4

    I cannot download photos from my apple iphone 4. I rang apple who took me through some instructions and talked me through to what to do. We tried both a laptop pc (windows 7) and an apple macbook pro and tried two different cables.
    Cannot seem to download any photos at all, both laptop do not seem to recognise the device.
    Apple told me to email the photos, this is impracticle as there is such a large quantity.
    My issue is still not resolved.
    Can you help??

    1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
    OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
    Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
    Your first priority is to make more space on that HD. Nothing else can be done until you do.
    Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
    Your Library has been damaged from being run on an overfull disk.
    How much free space on it now?

  • Using ios 7.0.4 can a group email be sent either from icloud or iPhone by a means other than selecting the individual Contact, ie; can the group be selected and then an email composed that will send the message to all group members.

    Using ios 7.0.4 can a group email be sent either from icloud or iPhone by a means other than selecting the individual Contact, ie; can the group be selected and then an email composed that will send the message to all group members.

    Hi Richard, 
    Thanks for the reply - I think I've sorted it though and there isn't actually an issue.
    The whole group wasn't receiving the NDR, only the group manager which I setup a few weeks prior. This is a new feature so it complies with certain RFC's, basically the group manager will recieive the NDR to let them know there is a problem.
    Something to do with mass mailing and unsolicited mail.
    Ta
    Ian

  • I cannot remove songs from iCloud - how can I do it without paying for iTune match subscription?

    I cannot remove songs from iCloud - how can I do it without paying for iTune match subscription? Different answers in this forum make it iTune match enabled. But enabling iTune match cost me $24. Help please.

    You are correct, you cannot delete songs from iTunes in the Cloud. This is where all of your purchases are permanently stored so if you want to re-download something you can. Sometimes purchases will no longer be available, if the merchant pulls them from the iTunes store, but for the most part, all of your past purchases will remain in iTunes in the Cloud.
    This has absolutely nothing to do with iTunes Match.
    What is the issue you are experiencing?
    Cheers,
    GB

  • I cannot download photos from icloud to my laptop.

    OS is win7 and I have installed icloud control panel 4.0. All other data, e.g. contacts, tasks and files, can synchronise with icloud. But I cannot download photos from icloud.

    Hi Xanderway,
    I see that you are having an issue with your Photo Stream in iCloud on your PC. I have an article with some troubleshooting steps you may wish to take in order to resolve this issue, and it can be found here:
    Get help using My Photo Stream - Apple Support
    https://support.apple.com/en-us/HT203511
    I added some photos to My Photo Stream on my Windows PC, but they don't appear in the Recently Added album or My Photo Stream album on any of my devices.
    To see if your computer and other devices are online, try to view www.apple.com. If you can't connect to the Internet, iCloud Photos can't send or receive updates from My Photo Stream. You might need to troubleshoot your Internet connection on your PC, Mac, or iOS devices.
    On your computer, open iCloud for Windows 4.0 (or iCloud Control Panel) and make sure that you're signed in to the same iCloud account that you're using on your other supported devices.
    In Windows 8.1, go to the Start screen, click the down arrow  in the lower-left corner, then click the iCloud app.
    In Windows 8, go to the Start screen, and click the iCloud tile.
    In Windows 7, choose Start menu > All Programs > iCloud > iCloud.
    Click the Options button and make sure that My Photo Stream is turned on.
    Close and reopen iCloud for Windows 4.0 (or iCloud Control Panel).
    Restart your computer.
    Make sure that you used one of the methods below to add photos to My Photo Stream with iCloud for Windows 4.0 (or iCloud Control Panel) on your Windows PC.
    Add the photos using the Add Photos button in iCloud Photos:
    Open a File Explorer window (Windows 8 or 8.1) or Windows Explorer window (Windows 7).
    Under the Favorites menu, click iCloud Photos.
    Double-click My Photo Stream.
    Click Add photos.
    Select the photos that you'd like to add and click OK.
    Or you can copy photos from a folder to the iCloud Photos Uploads folder:
    Confirm the location of your Uploads folder.
    Open iCloud for Windows 4.0 (or iCloud Control Panel).
    In Windows 8.1, go to the Start screen, click the down arrow  in the lower-left corner, then click the iCloud app.
    In Windows 8, go to the Start screen, then click the iCloud tile.
    In Windows 7, choose Start menu > All Programs > iCloud > iCloud.
    Click the Options button next to iCloud Photos.
    Open a File Explorer window (Windows 8 or 8.1) or Windows Explorer window (Windows 7).
    Go to the iCloud Photos folder location listed in iCloud for Windows 4.0 (or iCloud Control Panel).
    Open the Uploads folder.
    Open the folder that contains the photos that you want to add to My Photo Stream.
    Copy them into the Uploads folder.
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • I cannot download music from icloud since ios 7

    i cannot download music from icloud since ios 7

    leonie
    The only music I can play or burn to cd are the songs I've recently purchased.  So it is all my music basically. 

  • I cannot download music from iCloud in iTunes on PC!

    I cannot download music from iCloud in iTunes on PC!  I see the tracks in my library, but the iCloud icon is greyed out.  This is SO ANNOYING!  I have the latest iTunes version (10.6.3.25) and do not have the albums in question on this machine.  Music Match is turned on.  What am I doing wrong??

    Select all songs ctrl A, right click - Download.

Maybe you are looking for

  • Couldn't take it any longer, gone back to Mavericks

    After 2 weeks of dealing with random crashes, reboots and odd querks like the sound balance always reseting to the left channel I have gone back to Mavericks, which was a issue in itself as I didn't have a backup to use and OS X Recovery would only i

  • Cannot login with mobile account when server is switched off

    Hello all, First of all, my condolences to the Jobs family.  OK.  On with my problem.  I apologise in advance if this has been answered before.  I've trawlled through various boards and I can't seem to find an answer. I'll try to keep it brief. I've

  • Decimals upto 2 in alv report

    Hi to all abapers, I have to show only upto 2 decimals in the field of an alv report but it is of type p and decimals 4.I dont want to change its type to 2 decimals due to some calculations.So can we show upto 2 decimals in the report? Thanks in Adva

  • How to use .UNX as data source in design studio??

    How to user .UNX as source in design studio?? I am new to design studio. Experts I need to transfer some Dashboards(Dashboards are developed using BEX query ) from Xcelsius to Design studio. Experts need some guidance.

  • My windows was down but I can't find the installation CD in My T60

    My windows was down but I can't find the CD for windows XP home edition. I tried to call the local repair center and they said they only solve the hardward problem. Anyone knows where I should ask for help or where I can get the CD for windows XP hom