Cannot "Report problem" with recent purchase.

I am using Windows 7 Pro w/ Internet Explorer 11 and iTunes v11.1.3.8. Both these are latest versions as far as I know. Despite this, when I go to report a problem with a recent download, IE shows a message I must be using the latest versions of these two applications in order report the problem.
What to do about this?

If it is an issue with a song not playing correctly, you may be able to re-download it with iTunes in the cloud beta. Log in to your account, click on "Purchased" in the Quicklinks section, and re-download the song.

Similar Messages

Problem with Recent Purchase?

I recently had a problem with a purchase and didn't know it, and was wondering how I get that resolved?

If it is an issue with a song not playing correctly, you may be able to re-download it with iTunes in the cloud beta. Log in to your account, click on "Purchased" in the Quicklinks section, and re-download the song.

Reporting problems with App Purchases

This method doesnt work:
http://support.apple.com/kb/HT1933
It is a bug in tTunes? Or have they changed the way to report problems?
Why are they still listing it on their site as the way to report problems? It just doesnt work....
25 billion downloads is obviously to much for them to handle.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
 Cheers, Tom

Problems with recently purchased phone

I have an iphone 3g on pay as you go. I have activated the sim. I reset it as I bought it second hand. I cannot get bluetooth to sync with other phones and when I try and download a free app it will not recognise the login details i have set.

The only Bluetooth protocols currently available are headset and handsfree device, it won't sync with other phones.
Start iTunes on your computer, make sure you are logged into your iTunes account, then connect and sync your iPhone. After that you should be able to acquire apps on your iPhone.

HT1933 I want to report problem with my purchased, but when i click the "report problem" They replied like this.. "This feature is not currently available in your country or region. Try again later." So how can i report my failed purchased that already bi

Hai, my name is Alex
Last week i purchased a money game, it's already billed in my Credit card Account, but i dont receive Any money game, i already contact the game otority. They Said just Ask for refund, because They dont receive money from my Credit card, how can i Ask for refund ? Directly to my bank ? Or i need email or something from Apple ?

Click Contact Us at the btoom of this page, then click COntact itunes support

HT201359 i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

Reporting problems with iTunes

Does anyone know how to report problems with updates to iTunes to Apple? I cannot find any way to contact them to alert them to bugs and problems.

And if you're an ADC member (the Online membership is free), you can use Apple's Bug Reporter.

Chrome (Windows NT 6.1 6.2) users reporting problems with loading and mouseevents - any insights?

For several years now, I have created simple studies (I do psychological stuff) to run online, recruiting participants through Amazon Mechanical Turk (AMT). I have had no problems until recently (last 6 to 9 months). Now, some AMT users are reporting problems with stimuli loading or buttons not responding immediately when clicked (e.g., advancing to a new screen). What is common amongst all the users experiencing problems is that they use Chrome, and they also tend to be Windows NT 6.1 or 6.2 users running Flash Player 12.0. But not a single Firefox, Safari, or MSE user has ever reported an issue. I'm just looking for help in troubleshooting this problem. Again, the studies I run are incredibly simple (e.g., no videos being loaded from server, etc.), mostly word presentation where I record time and x,y coordinates of mouse movements as they respond to questions. Would attempting to publish for another target version of Flash Player help? The default setting is to publish the .swf and .html wrapper for Flash Player version 11.7. Any ideas? I also use version 13.0.1 of Flash Professional CC to create my studies if it helps.

This is helpful. Thanks. So it would be to my advantage to play around with something like SWFObject 2?
http://www.adobe.com/mena_fr/devnet/flashplayer/articles/swfobject.html
Or is there something else you would recommend?
What I've been doing is a far cry from actual web development, but quite interested in learning more. This swfobject seems to get at what you are suggesting (I think).

My app store wont let me download apps, says the card is expired and theres a problem with previous purchase can someone help me pls?

My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls

This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.

Hi ..
I replied to you here > Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

HT203167 My iTunes library on laptop is correct/up to date with recent purchases and downloads; however, our desktop computer does not have any of these when logged into Itunes.... how do I add these so both computers have current info?

The iTunes library on our laptop is correct and up to date with recent purchases and downloads; however, our desktop does not have any of these when using it. Home sharing is turned "ON" with both computers. Why is the desktop not showing the same content and how do I resolve this?

From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
Also see this migrate iTunes library post by turingtest2

Why cannot I download my recently purchased online acrobat pro software? I have a pdf document I need to edit asap.

Why cannot I download my recently purchased online acrobat pro software? I have a pdf document I need to edit asap.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

After upgrade itune 10.5 can not report problem in app purchase in app purchase

after upgrade itune 10.5 can not report problem in app purchase in app purchase

I as well have this issue, on some past purchases it does allow me but others it links to apple support??***

I can't upload new apps or updated apps, and it shows that I have problem with last purchase. I guess my credit card is over limit and the purchase is not completed because of uncollected. I have filled up some to my credit card. Will it deduct later?

I can't upload new apps or updated apps, and it shows that I have problem with last purchase. I guess my credit card is over limit and the purchase is not completed because of uncollected. I have filled up some to my credit card. Will it deduct later?
The problem is I have no computer to use the Itunes and can't go to last purchase. Also, I have ipad 2 using the same adminstrator and have the same problem.

Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"

HT4718 are there any reported problems with safari with the new OS X Mavericks?

My early 2008 iMac running OS X 10.9.2 all of the sudden has problems loading pages in safari. The problem timing is the same as the upgrade to Maverick. The computer is connecting to wifi and other devices such as iPhones and three PCs have no problems. The ISP is Xfinity. Are there any reported problems with Maverick and Safari?

Try searching.

Cannot "Report problem" with recent purchase.

Similar Messages

Maybe you are looking for