Cannot restore iPhone from iCloud - takes hours then loses connection

Hey Guys,
I had to restore my iphone as it was doing weird things.
Long story short, when I try and restore from icloud it say it will take 6 hours or so (on other occasions it has said 15) and then about 3 hours in it says lost connection.
This is INCREDIBLY frustrating!
I have a solid internet connection  that although not super speedy, at 5MBPS it should be enough to download the data. I am stuck!
I have a backup I just cant get to the thing!
Any ideas on what else to try>?
There is no way of contacting icloud support unless I want to pay an incidient fee which is pretty rubbish in my eyes!

Your information could've been stored on someone else's iCloud account, therefore you  have to set up as a new phone.

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