Cannot send email from iPad & iPhone with Virgin Media

I cannot send emails from my iPad and iPhone. I have a virginmedia.com address and I can receive but just cannot send. A message keeps saying the smpt settings are wrong. However, I have followed the tutorial on Virgin Media web site (this is how I managed to start receiving emails on my devices) but still not sending. I have looked at the settings in my MacBook Pro and all seem to be correct. Does anyone have an idea what could be wrong? I had a similar problem when I loaded Microsoft Office 365 for Mac; I had to end up calling Virgin Media (useless) and then Microsoft (useful). Anyhow I have looked at the settings on the Mac and they all seem to correspond with the ipad and iphone but still cannot send emails. V V Frustrated.
Thanks for reading.

Then make sure that the settings are correct in your email account.
Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

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