Cannot setup Mountain lion on Macbook air 2013 (Mountain lion is not compatible with this computer)
I just bought Macbook Air 11 inch, mid 2013 model.
after first setup, and restoring from another time machine, I discovered that the battery is poorly performing, so decided to install fresh mountain lion. using my previously prepared USB drive failed. so tried to download the mountain lion all over again from the store, where it said, mountain lion is not compatible.
as per the below picture
I want to reset my mac and install a fresh copy of mountain lion, Pleae help,
Thanks,
Fawzy
VikingOSX wrote:
The build of Mountain Lion (10.8.4) on your 2013 MBA is newer than what is currently available from the App Store. That accounts for the App Store blocking you. This will likely be resolved with the introduction of 10.8.5.
True, but even so, there is no need to re-purchase and download from the App Store (not to say you're implying this, but rather just for informational purposes). When OS X 10.8.5 is released, the Software Update service will be the way to install the update, and not the retail Mac App Store.
Hopefully, if mawy did re-purchase Mountain Lion, when Mavericks comes out then Apple will offer it to mawy for free (it's slated to be out soon).
Similar Messages
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I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?
Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion. -
"OSX Mountain Lion is not compatible with this computer."
I bought a MacBook Pro (13" retina display) today. Tried to update software. Error mesage said to ujpdate OS. When I tried to, error message said, "OS X Mountain Lion is not compatible with this computer." Anyone else had this problem? Any suggestions?
All owners of the model seem to have the same problem. Presently there is no 10.8.2 updater for your model. The previous updater has been pulled. Wait a while and one will show up when Apple gets it fixed.
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When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?
Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says: -
I keep getting the message We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I believe I have all the correct hardware requirements - initially I only had 1gig of Ram but I upgraded my MacBook to 2gig
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Serial Number (system): 4H64461DWGM
Hardware UUID: 00000000-0000-1000-8000-0017F23304F7
Sudden Motion Sensor:
State: Enabled -
I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help
ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654 -
Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.
Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB -
Whwn Purchasing Mountain Lion, why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. Currently I have Mac OS 10.7.4
because you mac does not meet the technical requirements to run Mountain Lion.
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could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great
rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/ -
Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD. -
Mountain Lion is not compatible with this computer
When will I be able to upgrade my Mac Pro to Mountain Lion:
2 x 3 GHz Quad-Core Intel Xeon, Memory 13gb 667 MHz DR2 FB-DIMM, 64GB free disk (system), 1TB free other disks, computer age mid 2007, Mac OS X Lion 10.7.5.
As of 11/28/12: Mountain Lion is not compatible with this computer.I installed Windows 8 Pro on a PC, quickly shutdown and walked it over to my Mac Pro 1,1.
5365s are 8-core and Geekbench in the 8000 pts range.
An apple 2010 refurbished is $1800 also, old 4-core 2.8 but can upgrade easily to W3680 6-core 3.33
I agree running native beats running VM
The issue with getting Windows 64-bit onto 32-bit firmware is just the install phase but a real pain. 64-bit Windows requires, if the system is EFI based. I do have one PC that does use UEFI and Windows 8, another that does not. Both are 2008-9 motherboards (Intel which supports UEFI, and Gigabyte which did not with X58). Apple of course last updated our EFI 1,1 and 2,1 back in 2007. Before UEFI was done standardized etc. -
"We could not complete your purchase. Mountain Lion is not compatible with this computer"
Which is odd, because 1) I'm already running it, after upgrading from 10.8.1 and simply want to redownload the installer again, and 2) this computer is a MB Pro Retina (late 2012). I would think it's late enough.
Greetings - joining this thread a bit late but running into the same issue. Here is my system data -- this is baffling as it appears that my Macbook Pro *does* meet the minimum system requirements for upgrade to Mountain Lion. I'm running 10.6.8 now. Any advice?
Model Name: MacBook Pro
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07
SMC Version (system): 1.12f5
Sudden Motion Sensor:
State: Enabled -
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
Does my macbook meet the requirements for the upgrade? I'm on snow leopard 10.6.8
Welcome to the Apple Support Communities
You have an Early 2008 MacBook, and Mountain Lion requires an Early 2009 or Late 2008 Aluminum MacBook, so stay with Snow Leopard or call Apple to purchase Lion > http://support.apple.com/kb/HE57 Check if your programs are compatible > http://www.roaringapps.com -
have lion 10.7.4 up graded from tiger 10.5.8. tried to download mountain lion but received a message that mountain lion is not compatible with my computer. anyone have this problem or suggestion?
It's actually not the chip... it's the drivers for the video card. this is what my friend who does IT work said.
"The drivers for your Mac's video card are not 64bit compatible even though the computer itself is. Mountain Lion has done away with all 32bit OS components so it only runs on full 64bit MAcs now"
So even though I updated my video card to a newer version and my computer itself is 64bit... apple didn't create a driver for it that was 64 bit. My hardware is fine for this update and the chip can handle it. It can handle all my 64 bit programs just fine. It's apple forcing me to update and buy a new expensive computer. So much for long lasting computer... they last long but they won't be supported very long.
Why not release a version of mountain lion that supports 32 bit graphics alongside the 64 bit? Wasn't that what grand central was going to accomplish? This is rubbish. -
I have been trying to purchase mountain lion from the app store and it doesnt let me. I keep getting mobile me in the system preferences and i want to upgrade so i can link this mac book with my icloud account and devices. How can I uograde to mountain lion?
Choose About this Mac from the Apple menu, click on More Info, and check the model identifier against the following, which are the earliest models capable of running 10.8:
iMac7,1
MacBook5,1
MacBookPro3,1
MacBookAir2,1
Macmini3,1
MacPro3,1
Xserve3,1
If your computer is incapable of running 10.8 but has at least a Core 2 Duo(not Core Duo) CPU and at least 2GB RAM, phone the online Apple Store and order a download code for Lion.
(75909)
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