Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07

Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07
In my environment, we have 10.1.2 that's currently packaged. Our CIO was able to sign documents via signature with no problem. Later he got updated to 10.1.9, no longer can sign.
During testing I was able to confirm that 10.1.2 signed without problems, but anything that, it goes kaput, the Sign and options are not listed.
Latest Adobe Reader can sign... any ideas?

I'm having a similar problem.  What I'm trying to do is print a Microsoft Word 2010 document with paper size A4 to Adobe pdf document paper size A4.  I select "A4" for paper size in word and then print using Adobe print standard settings.  What I get is an Adobe document in 8.5 x 11.  This is an issue because these are patent documents for electronic filing in WIPO and they must be in A4 size.
If I select other sizes in Word, such as A3, Tabloid, and Legal, the Adobe file is in the same paper size.
If I print a Powerpoint document in A4 to Adobe, the Adobe file page size is A4.
If I print an Adobe file in 8.5 x11 to Adobe A4, the second Adobe file is in A4.
Any help? 

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