Cannot submit iPhone repair request online

I can't find anywhere else on the website to report this other than feedback. I've got a faulty ultracompact USB charger (post-recall) and I wanted to submit an online request to get it replaced. I go through all of the steps, accept the terms and conditions, and I get to a page with 3 steps, the first of which is "Avoid being without your iPhone or accessory" in which I select "continue". Below this section is "2. Describe the issue". When I click "continue", the troubleshooting tips in step 1 disappear and I can't go any further. Nothing appears under any of the steps and I cannot click any buttons to continue.
I've tried many different browsers and computers. I've even tried on a different network in the event that it's my connection. I also tried a different Apple account and that didn't make any difference.
When I put in the serial number for my iPod, I don't have any issues. However, it would seem to me that there is a programming glitch for the iPhone support. Anyone have any insight? Does anyone know how I can get through to Apple to get them to fix this?

Same problem here in Denmark. Got bounced by Telia to https://selfsolve.apple.com/ which doesn't allow me to report my issue.
Telia will refuse to replace a defectuous headphone. They will also refuse to test the iPhone with a new headphone set. They will bounce you to https://selfsolve.apple.com/. They will bounce you again when reporting that the page currently doesn't allow you to report any issue with your iPhone. Telia sold me the iPhone but it seems like Telia won't assist me in reporting the issue.

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IPhone Repair Request

Hey guys,
I recently requested my iPhone 4S to be repaired, I got the email from Apple saying they had received my support request on the 8th December, I received the box a few days later and shipped my iPhone the next day. It's been more than a week now and my repair status is still saying "Empty Box Shipped" when I've sent my iPhone in the box a long time ago. Has this happened to anyone else? And can anyone help me out?

Neel C wrote:
read the whole thing first before you comment.
I did. So, sit in front of your computer waiting for someone who doesn't work for Apple to tell you what the deal is with your phone. Good luck with that.

Azure Websites suspended - why, and how do I reactivate it? Cannot submit tech support request

Hello,
Our company has an Microsoft Action Pack subscription. I have an MSDN Subscription allocated to me. Through the MSDN Subscription, I have a monthly $70 Azure credit. I have been using this Azure credit to test Azure Websites.
I have noticed this month (March 2015) that two of my websites are showing "Suspended" in the portal.
I suspect this probably happened in January 2015 when we had a particularly busy testing month and I used up all my Azure credit for the month, however the current status leaves me puzzled:
1. I can't find a specific record of when, or why, the websites were suspended. Can someone tell me how to discover this?
2. If it was due to exhausting my monthly credit, why did they not become re-enabled the following month when my account went back into credit?
3. How do I raise a tech support ticket against this subscription for this problem, or other problems I may have with Azure during my development and testing?
I have had various fruitless phone and email exchanges with Microsoft representatives, often suggesting I purchase technical support for this subscription in order to submit a ticket. As an MSDN subscriber, I shouldn't need to, according to this blog post
from Microsoft:
http://blogs.msdn.com/b/mast/archive/2013/10/24/windows-azure-technical-support-for-msdn-technet-or-mpn-users-and-partners.aspx
However, the process described is not working for me, when it asks for my Contract ID and Access ID, it ignores it and redirects to the same screen without an error message.
As a software developer, it is still challenging to recommend Azure hosting to clients when services become suspended without warning or explanation, and technical support channels are unclear or broken.
Any insight appreciated.
Michael

Hi Cristhian,
Thank you for re-enabling the websites. So, my immediate issue is resolved in that the websites are running again, but I do have a question about the root cause of this issue.
If I use up my monthly credit before the end of the month and the websites get suspended again, will I need to repeat this process to get them re-enabled, or would you expect them to automatically re-enable when my account is back in credit?
I'm still having trouble lodging a technical support request for Azure under my MSDN subscription, but I will include the detail in a reply email to your colleague Sudha.
Thanks,
Michael

Battery repair request online NOT working- please help!

Hello-
I have been trying for 2 weeks to request battery replacement for my 20GB iPod but am unsuccessful. I get to the page to enter my credit card information and it times out each time. Is there someone I can talk to, or perhaps do this so that it does Not time out?
thanks,
chris

if you have an apple store close to you, that would be the ideal solution. otherwise, try another computer...

I sent my iphone in for repair and the status was canceled repair request.

I sent my iphone 3GS in for repair and when I checked on the status of the repair, it said repair request canceled. Does this mean it has been fixed and on its way back or they are sending a new one back? I am confused.

Ah ,so you are in Europe ( helps to tell upfront as this is a WW forum )
They will not repair your iPhone they will check it and assuming no user induced damage will send back a replacement refurbished unit to you ( reason for no accessories )
There must be a contact number where you arranged the return
It is possibly going to Eire where Apple seems to ship most EU shipments from

Updated my itunes software as requested online, cannot access my songs?

Updated my existing itunes software on my laptop as requested online and now I cannot access my songs from any of the itunes files?
When I click on a song it says; the song " "could not be located because the original file could not be found.
How do I get my songs back?

I charged & tried a different USB and got the same thing, but figured out that if I plug it in and then open iTunes rather than the other way around it recognises the device. Go figure! The playcount still doesn't update though But thanks for your advice anyway!

How can I undo the "erase iphone" request while my iphone is not online yet?

My iphone 4 has been stolen days ago.
I posted "erase iphone" request through iclouds webpage by mistake.
Before "erase iphone", I'd like to try "play sound" and "lost mode" first.
How can I undo the "erase iphone" request while my iphone is not online yet? Because if the phone was online again, it will be erased immediately.

Hello RationalPuppet
If you go to Settings > Music and then toggle off Show All Music that will prevent from seeing your downloaded music. I have also provided other articles for hiding purchases and even deleting purchases from iTunes in the Cloud.
Download purchased music to your iPhone
http://support.apple.com/kb/index?page=tidetail&product=iphone&locale=en_US&tag= Music
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/HT4915
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Cannot submit concurrent request

Apps dbas,
I faced a weird issue with one new system.
The OAM works fine.
And the form seems working. I can modify profile values, such as the simple tasks.
If I want to test the CM, tried to submit a cm request,
Then the system hang forever, I eve have to kill the IE process with task manager.
The system configuration like this:
Cm and db on one node
Http and forms on one node,
There is firewall between web tier and db tier
The web tier is running on VM machine.
How can I disguise this issue or narrow down the issue scope?
Thanks,
Lily

What is the Apps release? OS?
Are you accessing the application remotely? Or directly from the server?
What is the status of the CM? Is it up and running?
Then the system hang forever, I eve have to kill the IE process with task managerAssuming you are accessing the application remotely, can you try from some other machine? Or try using some other browser?

Repair request Delivery processing Error

I am having diffculites processing a repair request to delivery
'Order cannot be delivered (see long text)' ( driectly from VA01)
But in vl01n when i add the delivery type LR it works good.
Thanks.

My Wife and I both have an Ipad and an iPhone, I use an iMac and my wife a MacBook Pro.
I have this problem with all my devices.
My wife has NOT got this problem.
We both use a [email protected] email acount.
Just compared the settings:
For "Incoming server" I have p03-imap.mail.me.com
My Wife has p02-imap.mail.me.com .... and has not got this problem.
I have setup a new rule for incoming mails (for the meantime):
move all incoming emails from [email protected] to trash and delete it.
Works fine for now,......until APPLE deals with the problem.
Message was edited by: RTONLINE

Cannot sync iphone. an unkown error has occured (-50)

I cannot sync my iphone 4. I keep getting this error: cannot sync iphone. an unkown error has occured (-50)
Tried a hard restart on the phone and repair/reinstall of itunes. I can backup the iphone, does anyone know how to solve this problem?

Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

How to Submit a Service Request with Essential laptops

[quote]
Submit a Service Request
Create a technical or warranty service request ticket and check its status using our online ticketing system.
Note:
i) Only applicable for THINK branded products
ii) For IDEA branded products, kindly contact our support centre for assistance.
[/quote]
Which option do we use, with Essential brand laptops? I have a G710 and have been unable to navigate the tech support pages very well.

hi mutecebu,
Thanks for using Lenovo Forums!
For Idea Branded Lenovo Product,
You should Contact Lenovo Technical Team for Hardware Software Assistance.
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
Hope this helps
Cheers!
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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IPod Touch 2nd Gen can stream Youtube but cannot stream Apps that supports Online Streaming , it just kicks itself out of the app

iPod Touch 2nd Gen can stream Youtube but cannot stream Apps that supports Online Video Streaming , it just kicks itself out of the app.
It used to be able to stream apps that supports Online Video Streaming , tried Restore a couple of times and it didn't help .
What could the issue be ?

The ESPN Radio is basically a Paid radio station.Make sure you have enuff balance to stream a radio from your Iphone. .
Check if you required to open any ports on your router for ESPN Radio.

"Cannot complete iTunes store request..." error solved

As posted elsewhere here, repeated clicking between "iPhone" and any other header such as "Music" or "Playlists" in the iTunes browser has solved this error message:
"Cannot complete iTunes store request - network connection was reset. Make sure your connection is active and try again."
After about 45 minutes I got the message: "Restoring iPhone from backup"
It is now sloowwly restoring my original iPhone (No usb 2.0 on the old PowerBook G4 400)
Hammered Apple servers = tried patience. Keep trying!

I don't know if this will help you guys, but it worked for me...
I've been having the exact same problem since upgrading to iTunes 9. Installed the recent update to 9.0.1.8 with no change--still no icons when the Store comes up, long vertical layout, 306 error when clicking on anything.
I'm on an older Windows box with XP installed, Safari 4.0.3, iTunes 9.0.1.8. I use Firefox for the web. Though it WAS installed, I had never used Safari on this machine. Went to take a look at Safari and see if there was anything wrong.
I found that Safari was NOT set up properly to get through my Firewall--again, I had never used it before. As soon as I got the internet settings right in Safari and made sure it could get to the web properly, I re-launched iTunes and lo and behold the Store worked properly. This was NOT a problem with iTunes 8. Apparently everything with Safari needs to be kosher before the iTunes 9 Store will work.
Maybe you all have done this already, but it immediately solved the problem for me. Hope this helps someone.

Where can I find an authorised iPhone repair shop in Indonesia?

I bought my iPhone 5s in a bundled package from Indonesia's largest carrier on 28 January 2014 at its Jakarta office and its still under warranty except for user mistake.
My iphone fell in a swimming pool in Bali and is now not working and am scared to plug it in again as people say it can blow up terminally so should get checked at repair shop. My mistake, but i want to pay an authorised apple service center and look at it to seek what can be done. Of course its at my cost.
Ido not want to bring it to any unqualified or untrained technician who could do potentially more damage
The carrier's branch in Bali said to go to the only major retailer who does repairs here but they refused me as they only repair the ones they sell directly.
Then I called the carrier head office in Jakarta and they referred me to the supplier/importer that they partnered with in the bundling of the package (included purchase of phone and one year mobile and internet service all paid for in up front lump sum payment.)
This company said they do repairs under warranty but only if the damage is not the fault of the user - so they could not try to repair it even though I offered to pay. They wont accept it. They said the only ones they look at are under warranty and they usually just replace them, not repair them. They said my only solution with them was to buy a new iPhone from them.
After calling around to many iPhone retail outlets, none offered repair services and referred me back to the same carrier who already said they could not help
I then called the pple support number listed under the apple support website - 001803657955 and a subsequent number given me on the call 0018030612009 and after following a few prompts got the message to call my carrier - back to square one.
Please, Please, Please tell me where I can put my Iphone to an authorised iPhone repair shop in Indonesia where they can inspect it professionally and either fix it or tell me its terminally dead. I am quite prepared to pay for this.
Apple, please tell me where to go.

There are different levels of damage according to how wet it gets. and some friends who got their iPhone wet were able to get it going again when they took it to Singapore.
THe he problem I have is that there is Zero Apple authorised repair service for ANY problem one has with an IPhone if it is not covered by warranty. You cannot pay to have service on and IPhone if it is not working for ANY reason if it is out of warranty period or if still under warranty but not working through fault of user. No matter how much you want to pay they won't open it up and check it out.
SO now there are some small businesses who see this gap in Apples service to customers and offer to repair services themselves. With wet IPhones I heard they mainly open it up and dry it out with alcohol. And sometimes this works. But none have received training from Apple so it's a cowboy business and results are uncertain.
imagine if an automobile brand refused to support paid repairs for motor vehicles out of warranty period.
the cost of a new IPhone 5s here is $950, and it seems the new IPhone 6 will be out in one month, so it seems crazy to buy a new IPhone 5 now.

Either there is no default mail client or the current mail client cannot fulfill the messaging request" error message when you send e-mail from Office 2010 in Outlook

Hi,
If save and send as attachment used in MS Office 2010 then outlook 2010 displays error "Either
there is no default mail client of the current mail client cannot fulfill the messaging request-----error Outlook 2010"
Windows 7 32 bit Enterprise edition and Offoce Professional plus 2010 32 bit is installed in the machine.
I have followed the below troubleshooting steps but still getting the same error.
Method 1:
Followed the Microsoft fix
http://support.microsoft.com/kb/813745
1. On the Windows taskbar, click
Start > Run.
2. In the Open box, type the following text:
3. regedit
4. Press Enter.
5. Go to the following registry key:
6. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
7. In the right pane, right-click
the following registry value:
8. PreFirstRun
9. Click Delete
10. Click Start, and then click Run.
11. In the Open box, type regedit, and then pressENTER.
12. InRegistry Editor, locate the followingsubkey in the registry:
13. HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
14. Select thesubkey, and then pressDELETE.
15. Click
Yes.
Method 2:
Repaired Office
Method 3:
fixmapi.exe. Mapi32.dll
Method 4:
Created the below registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Offlce\15.0\Outlook
Create the following String value if it does not exist: Bitness Set the String value for Bitness to the following if it is not already set to x86
Method 5:
Compared the installed applications
Uninstalled the below program :Microsfot Visuall C++ 2008 Redistributable - x86 - KB2467175" and installed "Microsfot Visuall C++ 2008 Redistributable - x86 - 9.0.21022"
Please help to solve the issue.
Regards,
Boopathi S

Hi,
Do you mean Send as Attachment button under File>Save & Send>Sending Using E-mail
in Office applications, like Excel or Word?
Is this an issue that come up recently? Have you ever made any changes to your system?
If you have installed multiple e-mail programs on the same computer, please try to make Outlook the default mail client and then try again:
http://office.microsoft.com/en-us/outlook-help/make-outlook-the-default-program-for-email-messages-contacts-and-calendar-HP010355552.aspx
http://support.microsoft.com/kb/223877
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot submit iPhone repair request online

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