Cannot sync iCal and Address Book to iPod

I have an iBook and a 30g video iPod. I have plenty of contacts in my Apple address book and plenty of info in iCal, but when I try to load them onto my iPod, it says I must ADD contacts and calendars. It doesn't seem to recognize my contacts and my calendars. Help!!

I was told by iPod support to go to iTunes/preferences/iPod and I would see an option for contacts and calendar. I did not so they had me restore my iPod which removed all my contacts and calendar items that I had previously be able to sync. Now they say they are not authorized to help with this problem, so I'm left with no contacts or calendar items on my iPod. Does anyone have any suggestion as to how to sync these from my iMac G5 OS X 10.3.9 to my 2G iPod Nano?

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