Cannot uninstall older version of bonjour
When installing itunes update 10.4 on my pc using windows xp. Error message cannot uninstall older version of bonjour. I cannot delete this file manually using add delete programme either. Any ideas?
Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5? I ask this because I am getting the same message when trying to install iTunes 10.5.
Similar Messages
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HT1349 I cannot uninstall older version of bonjour
I cannot uninstall older version of bonjour and apple updates. Each time I press uninstall it states that I need a cd-rom which i do not have. This is driving me crazy. Any help out there.
+It says it can't find QuickTime.msi+
Okay, if you're getting that message in addition to the the other messages, try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
Next, we'll manually remove any leftover QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Does an install go through properly now? -
Trouble uninstalling older version of Bonjour
Hello. I use Windows XP Pro. I was reinstalling Quicktime with Itunes and Itunes stops installing when it tries to download the latest Bonjour. It wants me to uninstall my previous version of Bonjour. I can't seem to get a previous version of Bonjour uninstalled so Itunes will download the new version. When I go to my control panel and then add/remove programs and click to remove Bonjour, the install wizard comes up for a second and then stops everytime. I wanted to try at least repairing it in this case and then uninstalling it but how can I do that? I tried removing Bonjour from my program files too and it comes up with a box saying: "Error deleting file or folder, cannot delete mdnsNSP:Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use." How do I get Bonjour out of my computer?
Please help.
Thank you.I am having this same issue. I have been able to uninstall all Apple components including Qtime but this bonjour directory and contents are locked and not accessable. This all occured after an interupted installation of your latest rev iTunes software 7.6.2.9
PLEASE PROVIDE SOME RESPONSE ASAP -
Cannot uninstall older version PC Suite and instal...
I had PC Suite ver 7.1.18.0. There was connection problem in it. I tried to uninstalla it and install newer ver 7.1.26.0 (finnish). But installatin stops always in 84 % and nothing happens. ThenI stop installation (when it is hanged) and try to uninstalla ver 7.1.26 program says than there is an other installation going and nothing can be done unless installation is ready, but it hangs again at 84 %.
I have try to use Nokia PC Suite Cleaner, but it finds only PC Connectivity Solution an NOkia Connctivity Caple Driver, not PC Suite itself. I have tried to also maually remove folders. But it do not help..
I use Win XP Pro SP3I have the same issue as gorge. I tried to use Nokia PC Suite Cleaner 7.1.1. I rebooted the machine to complete the removal. When I tried to re-install the latest version, it hanged and eventually gave the message that an older version was installed and it could not uninstall it.
Here are the results from the PCCleanerLog (I removed a most of the "successfully deleted" entries to allow for posting on the discussion board:
Date (MM-DD-YYYY): 08-18-2009
Time: 08:20:55
PC Suite Cleaner version: 7.1.1.0
System info:
Windows XP Service Pack 2
Shell: Explorer.exe
32 bit environment
Username: USTISHE
User's home directory: C:\Data
User's temp folder: C:\temp\
System TMP folder: C:\WINNT\TEMP
System directory: C:\WINNT\system32
Windows directory: C:\WINNT
Configured products:
- Nokia PC Suite
- Nokia Insomnia
- PC Connectivity Solution
- Nokia Connectivity Cable Driver
Found installed products:
- Nokia PC Suite
- PC Connectivity Solution
- Nokia Connectivity Cable Driver
Product uninstallations:
Nokia PC Suite uninstall: failed due to missing installation source. Registry entries cleaned.
PC Connectivity Solution uninstall: ok
Nokia Connectivity Cable Driver uninstall: ok
Found cleanable items
Nokia PC Suite registry entries: 57
Nokia PC Suite Ready 4
Nokia PC Suite settings files: 2
PC Connectivity Solution registry entries: 1
PC Connectivity Solution settings files: 2
Nokia Connectivity Cable Driver Ready 1
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\GetConnectedWizard\Settings.xml
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\PcSync2.SML
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\PcSync2.SML.lml
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\PcSync2.SML
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\PcSync2.SML.lml
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\Contacts.dat
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\Contacts.xml
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSCalendar.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSContact.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSSMS.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\357654012118520.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\Contacts.dat
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\Contacts.xml
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSCalendar.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSContact.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSContactGroup.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSFile.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSMMS.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSSMS.db
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\Settings\PCCSConfig.dat
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\Settings\
Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\ConfSTmp357654012118520.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Conf_CO357654011231605.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Conf_CO357654012118520.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Nokia;SuiteConf;RM-126;357654011231605.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Nokia;SuiteConf;RM-126;357654012118520.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Settings.xml
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\Settings\
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\Temp\
Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ApplicationInstaller.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbCMSig_1_2.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CDDBControlNokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbFPX1.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CDDBUINokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbWOManagerNokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CommonModules.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CommunicationCentre.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConfServer.dtd
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\confserver.xml
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConnectionManager.cpl
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConnectionManager.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ContentCopier.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConversionHandler.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\FFControl.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\GetConnected.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ImageStore.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MMCL.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MMSParser.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MusicManager.exe
Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\nsl_download_manager.cfg
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\nsl_update_checker.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\OneTouchAccess.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\operators.xml
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSCM.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSL.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSyncLV.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PC_Suite_eng-us.pdf
Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtCore4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtGUI4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtNetwork4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtSql4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtSvg4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtXml4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\SyncLic.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_BkMrk.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Notes50.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Org50.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Outlook2.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_OutlookX.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Synch.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_SynchControl.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Wadrb.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\VideoManager.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\qtaccessiblecompatwidgets4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\qtaccessiblewidgets4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\chrome.manifest
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\install.rdf
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExt.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExtInterface.xpt
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\content\bkmrksync.png
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\content\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\codecs\qjpcodecs4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\codecs\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\PCSuite_eng-us.chm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\VideoManager_eng-us.chm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\iconengines\qsvgicon4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\iconengines\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\qjpeg4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\qsvg4.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\DPInst.exe
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\nokbtmdm.cat
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\nokbtmdm.inf
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\Nokia_Bluetooth.cat
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\Nokia_Bluetooth.inf
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ApplicationInstaller_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Calendar_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\CommonModules_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\CommunicationCentre_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ConnectionManager_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Contacts_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ContentCopier_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ContentCopier_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\GetConnected_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ImageStore_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MainFrame_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MapLoader_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Messages_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MusicManager_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MusicManager_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\NGSCM_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\OneTouchAccess_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PCSCM_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PCSuite_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PcSync2_eng-us.NLR
Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\qt_eng-us.qm
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\SoftwareUpdater_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\VideoManager_eng-us.NLR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\VideoManager_eng-us.qm
Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\CalendarView.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\ContactsView.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\Launcher.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\MessagesView.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\NavigationPane.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ApplicationInstaller_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CalendarView_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CommonModules_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CommunicationCentre_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ConnectionManager_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ContactsView_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ContentCopier_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\GetConnected_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ImageStore_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\Launcher_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\MessagesView_Nokia.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\MusicManager_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\NGSCM_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\OneTouchAccess_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PCSCM_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PcSync2_Nokia.NGR
Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\SoftwareUpdater_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\VideoManager_Nokia.NGR
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\videotransfer.rcc
Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NCCStyle.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\nCommsStyle.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NGLStyle.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NMMStyle.dll
Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\
Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\ -
Unable to download itunes 10.5 cannot delete older version of bonjour
I am unable to download the latest version of I tunes. An error message comes up that says it is unable to delete and older version of bonjour
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
I am trying to install current version of itunes. Howevber, I get error message that older version of bnjour64 cannot be removed.
See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774 -
Cannot remove older version of bonjour
I need iTunes. when i try and download and install it, a message pops up that says the old version of bonjour cannot be removed. later, a message pops up that tells me that the old version of qicktime cannot be removed, thus, iTunes isn't installed. i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi. i tried finding and deleting all apple related folders and files, but still i can't install iTunes. what do i do?
i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
If instead you get similar trouble then with your QuickTime, run CleanUp again, select any QuickTime entries and click "Remove". Quit CleanUp, restart the PC again and then try another iTunes install.
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
"Cannot uninstall older version of quicktime"
That's the error I get when I try to install iTunes. When I try to uninstall quicktime it says the resource for QuickTime.msi is unavailable. I cannot for the life of me figure out how to fix this so I can install iTunes.
Try Windows Installer Cleanup Utility it might remove the old QuickTime.msi installer, then you should be able to download and install QT. You'll have to download it from the geeks
http://majorgeeks.com/WindowsInstaller_CleanUp_Utilityd4459.html -
A different install error (cannot unistall older version)
When I try to update itunes I get an error message that reads "invalid path" or "cannot uninstall older version". I tried uninstalling from the control panel but still get "invalid path". Does anyone know anything else I can try?
I tried uninstalling from the control panel but still get "invalid path".
What is the precise text of the invalid path message? -
I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.
Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5? I ask this because I am getting the same message when trying to install iTunes 10.5. -
My itunes crashed and I uninstalled all apple/itunes products (I thought) and tried a fresh install. When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available. How do I reinstall itunes from here?
When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Cannot install itunes-older version of Bonjour stuck
I am trying to install Itunes v8, and install aborts saying "Older version of Bonjour cannot be removed."
How can I repair this?I get the same problem. All I know is I'm trying to install the latest version of iTunes, but old Bonjour can't update, therefore iTunes can't.
I get the messages:
The file 'Bonjour.msi' is not a valid installation package. (I simplified it)
So, I try installing iTunes, and it says it can't get rid of Bonjour. So I find it, and try to delete the culprit, mdnsNSP.dll, but I can't. I disabled the Bonjour service from the service list, but still cannot be uninstalled, even in safe mode, even as Administrator.
Any solutions?
[Contacting Apple now...]
Bonjour error message: http://i43.tinypic.com/69p7pt.jpg
Location: http://i43.tinypic.com/31628lt.jpg
mdnsNSP.dll error message: http://i41.tinypic.com/9zvm21.jpg -
I cannot install itunes because of an older version of bonjour that I cannot delete.
I cannot install itunes because of an older version of bonjour that I cannot delete.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks
Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy -
I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed. Contact your technical support." I've tried a good number of remedies to no avail. Can anyone help?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2
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