Cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
          ▪          port 80
          ▪          port 443
          ▪          phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
          ▪          evintl-ocsp.verisign.com
          ▪          evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

Similar Messages

  • Downloading ios5, after download window says network connection timed out. whats happening here ?

    Trying to download ios5, at the end of the download a window will tell me that my network connection has timed out. can anyone help me please ?

    Your antivirus / firewall software is interfering with the update process. Disable it.

  • Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"

    Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
    I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
    This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
    What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
    Everything was supposed to be backed up and restored after the update!
    Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
    Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
    Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
    Apple, you have no idea the level of stress you have created today.....

    Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
    ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
    I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

  • There was a problem downloading the software for the ipod. Network connection timed out

    There was a problem downloading the software for the ipod. Network connection timed out. This is for the latest ios for the iPod touch. Already walked through the steps to validate that all settings were correct with the firewall, Windows defender has been disabled. This has not been an issue with previous ios updates. Not sure what the issue here is.

    Hi,
    You might have to place your iPod in Recovery Mode:  http://support.apple.com/kb/HT1808. 
    Hope this helps! 
    ---likeabird---

  • I am trying to install the new OS on my new iPad 2, but it keeps saying "Network Connection Timed Out".  I had no problems on my iPhone though.  Any ideas?

    I am trying to install the new OS on my new iPad 2, but it keeps saying "Network Connection Timed Out".  I had no problems updating my iPhone through the same computer system though.  Any ideas?

    Download the iOS update manually and install;
    Wi-Fi http://appldnld.apple.com/iPhone4/041-0661.20110414.W9Q8r/iPad1,1_4.3.2_8H7_Rest ore.ipsw
    AT&T 3G http://appldnld.apple.com/iPhone4/041-0664.20110414.39vUS/iPad2,2_4.3.2_8H7_Rest ore.ipsw
    Verizon 3G http://appldnld.apple.com/iPhone4/041-0665.20110414.MbwVr/iPad2,3_4.3.2_8H8_Rest ore.ipsw
    After you have downloaded the update, attach your iPad to your computer, open iTunes and select your iPad in the devices list. Press & hold the Option/Alt key and click the Check for Update button. Browse to where you downloaded the update and Choose it. iTunes will handle the rest.

  • HT1212 ipad disabled it syncs sand starts download for update but stops and says network connection timed out. its not 3g cant use find iphone

    trying to unlock sons disabled ipad mini cant use find iphone not 3g and wont connect internet when disabled syncs to itunes whenusing never synced method
    asks if i want to update and restore download starts and then message syas network connection timed out. any ideas on another method i can update after unlocked and restore all his stuff from icloud

    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • Everytime I connect to update message comes up saying There was a problem with the downloading The network connection timed out what should I do

    After connecting with itunes phone starts update but then message comes up saying "There was aproblem downloading the software for the iphone The network connection timed out" How do I fix this problem?

    Usual cause of this is security software on your computer: Firewalls & Anti-Virus software. Turn off or disable all of that stuff, try again.

  • I am not able to update my software, it says network connection timed out and shows error 3259

    I have tried udating my ipod touch(4th gen) 5 to 6 times but each time after finishing the download it say Processing and then it say network session timed out. Also it show error -3259 in the itunes. Please advise...

    - For the time out error try disabling your computer's security software. You can also directly download and install the update by following the instructions here:
    iPod, iPhone and iPad Firmware Download
    - For the other try:
    iTunes Store reporting error - 3259

  • Trying to update iPhone from 4.3.1 to 4.3.3 on my iMAc but keep getting error message saying, "Network Connections Timing Out". What is the problem?

    iPhone update to 4.3.3 failed and gave me the error message, " update failed due to network connections timing out". I am using a cable modem with ethernet. iPhone is a 4G currently running 4.3.1. What is the solution?

    i believe it is a result of a weak connection. maybe try it at someone else's place?

  • Still can't download iTunes purchases, please help! incorrectly says "network connection timed out"

    I've been trying for 4 days to download purchased media from iTunes and I keep getting this error message "The network connection timed out." I assure you my internet connection works perfectly.
    Not sure if this is relevant, but this error spontaneously happened after my most recent purchase on the night of 2/10. I was able to download some iTunes extras right before I made the most recent HD movie purchase, and as soon as I tried to download that, nada!
    Here's what I've already tried, but has NOT worked:
    -re-opening iTunes
    -restarting computer (several times)
    -deleting tmp files
    -disabling antivirus ware & firewalls
    -deleting & re-installing iTunes
    If anyone has any other ideas to help me out, I'm all ears!
    Thanks!
    E

    hi, thanks for your response!
    please excuse my ignorance, but do you mean log into my iTunes at an apple store & download my purchases onto a flash? I wasn't aware I could do that...

  • Can't download purchases, iTunes wrongly says "network connection timed out"

    Apple surely charged my account the $19.99 for my latest HD movie purchase, but I haven't been able to download it, or the 6 other files I have pending! 
    Connection works perfectly, I've restarted cpu several times, deactivated firewall, deleted & reinstalled iTunes, deleted tmp files, nothing works!! I've been at this for 3 days to no avail, Please HELP!!

    Hi, thanks for your reply...
    I've tried that before and just tried it one more time before replying to you... nada! I was hoping it was just a glitch and it would fix itself, but after 3 days I'm just annoyed. Like I said, I've even deleted iTunes and reinstalled it, that did nothing either :/

  • New iPad . Cannot load ios5.0 says network connection timed out.trying to sync with a pc

    Just got a new IPad2. First time Apple user.  Need to upgrade to ios5 but get an error message saying network timed out.  Tried removing firewalls on my pc and disconnecting my anti virus.  Did not help.  Any suggestions?

    Download iOS 5.0.1! apple servers will not allow you to install iOS 5 as there is already a later version available.
    If your itunes is acting up, download the iOS from another site then hold shift button and click RESTORE button in iTunes and select the iOS 5.0.1 ipsw file you just downloaded and voila!!

  • Im  trying to update my ipod 4g to ios 5 but my computer keeps saying network connection timed out

    so how do i update it when my computers being stubburn it says it has excellent internet connection please help me im sooo frustrated

    Try here:
    iTunes: Troubleshooting security software issues
    Disable both antivirus and firewall.

  • Network Connection Timed Out - When downloading updates for IPOD

    Just got new ipod, plugged in sync'd ok but when I had to update new version onto ipod, managed to get 3 hours in then with 12 minutes to go it says "network connection timed out" and nothing else - can anyone help? Thanks

    Are you on dial up? No way should an ipod update take 3+ hours to download on broadband!

  • Ipod wont restore and update. network connection timed out. help!???

    I restored my ipod touch 2g 8gb. I went into itunes and followed the steps. I clicked restore and update and it goes through the whole process and gets all the way to the end and it says ipod software update (processing file) then a pop up comes up telling me "there was a problem downloading the software for the ipod. the network connection timed out". i've tried it in different usb ports and i've turned off the firewalls. still nothing. does anyone have a solution for me?? i've been trying for a few days now and i've look all over the internet to fix this issue. i'm at the point i'm just annoyed so i'm posting here for help. any help would be awesome! thanks

    When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
    If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
    Reconfigure any security software to allow Apple's servers to pass.
    Useful information for configuring your security software:
    IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
    port 80
    port 443
    phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com
    For a more complete list of ports used by Apple products see "Well known" TCP and UDP ports used by Apple software products.
    iTunes also contacts VeriSign servers during an iPhone restore and activation:
    evintl-ocsp.verisign.com
    evsecure-ocsp.verisign.com
    For more information see Update and restore alert messages on iPhone and iPod touch
    Temporarily disable or uninstall your security software
    If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
    To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
    Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
    If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
    To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

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