Cannot update drivers error code 193 on All in one 8500 Win 8.1
Running Win 8.1 updated from 7.. All in One 8500 910A Can do basic printing but no longer have twain support for scanning etc. When trying to update get failure notice error number 193. HP message says they have no further advice
Hi @clamproad ,
I see that you no longer can scan after updating to Windows 8.1. When you try to update, you are getting a failure notice error number 193. I would like to help you resolve this issue.
Did you fully uninstall the old HP Software and try downloading the newest software?
Here are the Full Feature Software Drivers if you haven't installed them.
HP Officejet Pro 8500A e-All-in-One Printer - A910a Drivers.
Select your operating system, click next and click on the software to download and install.
Here is a document on this issue. After Upgrading the Computer to Windows 8.1, the HP Printer Does Not Print and the Printer Software ...
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
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