Cannot upload PPT from Adobe 7.5

We upgraded to Adobe Connect 8 a few months ago. Some of our instructors had uploaded content in the previous version of Adobe Connect, but when we try to access the files now, they do not load into the share pod. We can see them in the content library, but the share pod does nothing when we click on the file. Other old files such as pdf or jpg files do load. If we upload new versions of the file, it works too.
If we click on the link to the URL within the contect library, the files open too, just not in the share pod. Do the instructors need to upload all of their PPT files into the content library all over again?

Thanks for the suggestions, Heyward.
Unfortunately, it still isn't working. I don't think it is a permissions issue because other files in the same content folder do work. It also is not an individual PC issue because it does the same thing on two different PCs and in two different meeting rooms with different content libraries. .
I have asked the instructors to just upload their documents again, but they are not too happy about that. So I will contact Support.
Thanks once again.

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