Cannot use desktop app
Back in January, I had the following problem:
http://forums.adobe.com/message/4145698
It was temporarily solved, so I could access Story through the web interface.
Although the web interface is working fine, I still can't use the desktop application.
I have tried reinstalling Story and also, deinstalling and reinstalling all Adobe apps, but everytime Story opens, it is still stuck on the "Starting Backup Please Wait" dialogue. Is there some internal cache I can delete?
Also - Has the FTP backup problem been solved?
This fixed the issue for me that I read about on another forum:
Try following:
1) You don't need to uninstall adobe story. just close the adobe story application if it's already running.
2) after that on
Windows
Delete "%appdata%\Adobe\AIR\ELS\com.adobe.AdobeStory*" (i.e. delete all the folders starting with
com.adobe.AdobeStory)
Mac
Delete the application stored data: User > Library > Application Support > AIR > ELS > com.adobe.AdobeStory*
3) Now try logging in and you will see that you logged-in in online mode, your online data will start syncing to offline database automatically.
This seemed to give everything a clean start. Hope this helps.
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