Canon 5D Mkll Wrong serial number imported

I am running the latest version of Aperture which I use extensively along with Nik software. I have been trying for the last few months to get Aperture's Exif Metadata to recognise the correct serial number, the one displayed in Exif bears no resemblance to the genuine serial number and it begins with a minus sign.
My other Canon Cameras 1DMKIV and 1Ds MkIII have no problem at all, correct serial numbers displayed every time.
When I use Lightroom or Canon's own DPP they dis[lay the correct serial number for my 5D MKII.
I have visited various web pages and find that this appears to be a common problem for the MKII but no practical advice is given.
I am pretty desperate now, any one with any ideas
Iagosmate

Celter please try registering your serial number for Lightroom 5 to test for it's validity.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

  • Re-installation of Acrobat fails for allegedly wrong serial number

    Hi.
    I have problems re-installing Acrobat 8 (CS3) on Windows 7 64bit, the program claims a wrong serial number. By mistake of course, since I use the original DVD. The history seems to be important.
    History: I installed CS3 years ago, including Acrobat 8, and it ran smoothly all the time. Spring this years, I migrated to Windows 7, still everything was fine.
    Last week I installed a trial version of FrameMaker 12; Creative Cloud was installed also, though I didn't want to. Some days later I missed the Acrobat icon, looked for the folder "Acrobat 8.0" and found it quite empty. And found a new folder "Acrobat 11.0" including acrodist.exe but no Acrobat 11.
    To get it running again, I re-installed Acrobat 8 from the CS3 DVD. Worked o.k., but entering the serial number (and pressing "Activate") leads to a message "Invalid Serial Number". What? How can this be?
    Well, o.k. Acrobat 8 is not up-to-date, but I want to use my stuff. Anyone knows what I can do?
    Thanks,
    Guido

    After all, I got it fixed:
    I uninstalled Acrobat and re-installed it (both via CS installer). I thought, that should have been the same as repairing, but obviously, it isn't as easy.

  • Wrong serial number?

    I got lightroom 5 on a CD when I purchased a new Canon 6D. (I have Lightroom 3 from earlier) As I don´t have a CD player in my Macbook Air, I downloaded the trial version. When I try to activate it by using the serial number on the CD, I get the message: wrong serial number. What is wrong?

    Celter please try registering your serial number for Lightroom 5 to test for it's validity.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    David,
    To switch, I am afraid you will have to reinstall using the other one.
    But that should hardly be necessary.
    If you can find no way, you may try a chat here,
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    or Adobe Support (phone) here,
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • Wrong serial number premiere pro 2.0

    I have premiere pro 2.0 installed on my computer but it doesn't work. I think I originally put in the wrong serial number. It doesn't let me change it no matter how many times I reinstall the program. Is it still possible to change the serial number?

    No... you need to UN-install and start over
    Also, you MUST download and use the SPECIAL VERSION from http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l because your original version will not work because the activation server no longer exists

  • Can´t open downloade element says wrong serial number?

    Can´t open downloaded Elemnts 12. program says wrong serial number although copied from e-mail from Adobe.
    What shall I do??
    Kajsa

    Hi All,
    Please refer the thread: http://forums.adobe.com/thread/1303285 . However the issue seems to be fixed. Please try to actiavte the software and let us know whether its getting activated.
    Regards,
    Romit Sinha

  • Zoplaza gave me a wrong serial number. Where can I find the right one?

    Zoplaza gave me a wrong serial number. Where can I find the right one?

    from whoever sold you your software.

  • How to fix when wrong serial number is sent to a customer

    Hi,
    We are using SAP Business One 9.  We have some items managed by serial number.  Occasionally, someone will ship a customer the wrong serial number (vs. the serial number they have picked for the Invoice).  What is the best way to fix this?  Do we need to do a credit memo to get the incorrect serial number showing back in stock, and then a new Invoice with the correct serial number that they were shipped - or is there a better way to fix this? 

    HI Theresa,
    how about updating the serial numbers directly?
    http://help.sap.com/saphelp_sbo900/helpdata/en/45/2364f39e152b31e10000000a1553f7/content.htm
    "You can update the details of existing serial numbers with reference to specific items, subsequent to the definition or use of the serial numbers in documents."
    Best

  • Re: Qosmio X300 - "Wrong serial number" if I install hardware setup

    Hi!
    My computer is Qosmio X300-11W. I've jist installed a new Windows Vista Ultimate 32-bit.
    I installed all drivers from the list wich I recieved from Toshiba's technical support. But the problem came up when I tried to install "Hardware Setup", I've got a message "Wrong serial number". I can't understand which serial number is wrong.

    Hi
    As far as I know this error message appears if your mainboard was exchanged from an authorized service provider and they did forget to set the correct serial number.
    So I think you should contact the nearest authorized service provider. The technicians can try to help you.
    Here you can search for an ASP:
    http://eu.computers.toshiba-europe.com => Support & Downloads => Find an authorized service provider

  • Apple put the wrong serial number on my replacement MBP invoice

    Hi all.
    In short - I purchased a MBP early 2011 which I needed to return for replacement 3 days later. This was done on the spot and a replacement invoice was to be emailed to me. I purchased AppleCare with my original MBP and I was told that this would automatically transfer and be registered with my replacement model. I must say I was pretty impressed with the speed and hassle-free nature of the service (for my first ever Mac as well).
    Unfortunately, I have just checked the status of my Apple Care and noted that it was listed as expired !!!
    Doing my research, it appears that on the invoice for the 'replacement' unit they sent me, they listed the original (faulty unit) serial number for both the unit that was returned, and the replacement unit. This was obviously an error because they gave me a brand new unit in a new box and I am typing on it right now. I also noted that they 'returned' my old AppleCare Agreement and applied a 'new' AppleCare Agreement (with new agreement number) but it has the returned MBP serial number listed (not the new one) !!!!!
    I am looking for suggestions on how to get this rectified for the following reasons:
    - I need my Apple Care that I paid for to be applied to the correct unit
      - I need my current Apple MBP to be registered to me as the owner (I have no idea who they would have it registered to at the moment given the invoice is incorrect .........)
    I look forward to any advice you might have, and suggestions as to any problems I might expect in dealing with Apple.
    Regards,
    Tim

    (800) APL-CARE (800-275-2273).
    They should be able to straighten things out - be sure that you have all your paperwork together (old sn, new sn, receipt - if you have it - etc.).
    Good luck,
    Clinton

  • "Wrong" serial number for CC membership  - all softwares remains trial versions... How come ???

    I just joined CC last week but it I'm really getting pain with it,
    as I Adobe don't recognize the serial number THEY gave me in my account...
    My softs remain trial versions... (OS X Yosemite, CC 2014)
    I spent so much hours and phone calls on this and I'm getting really sick of it.
    Abode tehnical support just gave me a link with instructiosn to follow... But it just doesn't work, any which way you can.
    That shouldn't be so complicated !!!
    Anyone had the same problem ?
    Thanks for your attention

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • RECEIVED WRONG SERIAL NUMBER FROM ADOBE

    I have just purchased Photoshop Elements on line.
    I received an email with the serial number but when I enter the serial number to license my trial copy, I get an error message saying that this is not a valid license number.
    Please advise.

    Go here:
    Find your serial number quickly
    and scroll down to Still need help? Contact us. Keep working your way through the various screens, even when it looks like you're getting looped back to a page where you've already been (you aren't; it's just that the page looks identical) and eventually you can start a chat session and hopefully get it straightened out.

  • Apple id has wrong serial number

    I am trying to use TeenSafe to access cloud info but when i back up the phone to icloud, the serial number returned in the Teensafe retrieval is from her old phone and thus returning very old information.  How can i correct the serial number on her exisiting apple id?

    Hi Ryann,
    Go to her support profile and register her new phone, and delete her old phone:
    https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=58ef9db8ff4d201409e7270a 68e4408ae1678e1618204c476572a1b5e5fb3518&baseURL=https://supportprofile.apple.co m/homePage
    Cheers,
    GB

  • Wrong serial number lion upgrade

    already two days uptodate program tells me that my serial number is not suitable for a free upgrade to a lion, Imac was purchased on June 11.
    how long to wait when it's working?

    I just copy the serial number of system information
    phone support is expensive, and contact information to contactsupport via e-mail I could not

  • Wrong serial number in my devices

    Whilst trying to enroll my second device from a Netrestore image I am getting the serial number from the first machine I enrolled!. I suspect its something I have done in the image or is the server getting confused with some information burried deep within a folder on ther server? Any help would be most appreciated Thankyou

    The computer's serial number isn't in iTunes. Choose About this Mac from the Apple menu and click the version twice.
    (102310)

Maybe you are looking for

  • Retro Migration: Intel mac mini to PPC G4 powerbook

    I have a perfectly good top of the range G4 powerbook sitting around and my partner wants to use it to to go mobile, is it possible to use the leopard migration assistant to move data from an intel mac mini to a G4 powerbook, is it all just a normal

  • Webserver domains and sub-domains not loading correctly

    I'm having a problem with my pages loading correctly on my Maverick server. www.example.com loads correctly example.com loads to the website at the top of my virtual domain list. Weird but happens on all my virtual sites... http://www.richard-bradley

  • How to force SQL*Loader to assign the same SYSDATE for all rows?

    I want to use SQL*Loader to load some rows and a "SYSDATE" generated column, but making sure this date is THE SAME for all rows. I have seen that if I load HUNDREDS of rows there is a little difference between them (in terms of seconds). I guess it i

  • HT1551 sound and picture do not match

    Certain movies on Netflix, when played, the sound and picture do not match.  It looks like a voice over.  You see lips move to the wrong voice. 

  • My PC with Elements 8 crashed.... where can I find a download link for Elements 8?

    My PC crashed, with Elements 8 on it.  I want to re-install Elements 8 on my new PC, but I cannot find a download link within my adobe ID, or anywhere on the site for that matter.  I have no need to upgrade to a newer version of Elements.  Solutions?