Canon iR 5055 error specify correct ID and Password

We have a Canon iR5055 B/W copier on our network and 2 staff members can not print to it. When they try to print, I get an error message that says they have to specify a correct ID and Passwrd Error: 15513. I have uninstalled and reinstalled the drivers, the same one on all the other laptops and desktops that are work. I even tried updating the software at Canon's website and all to no avail. I have tried it as Administrator and having the customer log on, and they have admin rights as well, and still ge tthe same results. Any suggestions oor help would be greatly appreciated.

We do watch/control access and the number of copies, all they have to do is enter in their Department ID for that assigned user. I have 2 users, different buildings and assigned to different Canon iR5055 copiers, that have the same issue. All the other faculty in those 2 buildings can print from their office to their respective copier. All staff use MacBook Pro with Lion installed. When we initially issued the laptops, they were identical in every way in regards to hardware and software installed. Half the faculty do use VMware to launch Windows 7, but these 2 are fans of Mac OS's and that is all the use. I can also ping the ip for the copiers from the individuals laptops, so I know there is connectivity.
The only thing I haven't tried is having them removed from their respective copier, reboot the copier, then have them re-entered as a user of that iR5055 in their building.
If it was all users, I would have started at the Copiers and followed Canon's steps to import a new user list. But this is effecting 2 users, assigned to 2 different buildings, assigned to 2 different iR5055's. But since it is only these 2 individuals, I'm looking at the laptops they have.

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