Cant enable web services

Just out of the box, with my Photosmart 6520, I cannot connect to web  services, even though the network sees my printer.   Plus even though the download fails, it locks up the screen and escape out.  Any ideas?
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I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
Let me know if this helps.

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    office jet pro 8600 plus
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    Hello,
    The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
    When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Unable to call WSS (WS-Security) enabled Web Service using UTL_DBWS

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    I am an HP employee.

    To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced. 
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    >
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  • I get an web service error when trying enable web services. I have latest update and rebooted

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    hi there philnj,
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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    This question was solved.
    View Solution.

    Try these steps  and check if printer connects to Web Services or not:
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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Enabling Web Services

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    Hi,
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    Now the printer should get enabled and print an information sheet with the claim code.
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    Kind Regards,
    Oliver
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.

  • "Connection error. Check Internet connection." when trying to Enable Web Services on HP 1606dn

    Error message "Connection error. Check Internet connection." when trying to Enable Web Services on HP Laserjet 1606dn.
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    UPDATE 21-7-13: After upgrading the firmware to the lastest version, I could enable web services. Big help was this video: http://www.youtube.com/watch?v=Q5gpIGZXDXw
    This question was solved.
    View Solution.

    Hi,
    Please try the following.
    1. Open an internet browser type printer's IP address.
    2. Should bring you to the printer's status page.
    3. Select the networking tab at the top.
    4. Left hand side select IPv4 under wireless.
    5. Under DNS address Configuration select Manual DNS Server.
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    9. Turn printer off for about 30 seconds then try again.
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Office jet 4630 will not enable web services

    I have the printer installed on my computers wirelessly and the wireless connection says it is excellent but when I hit the button to connect it to enable web services I get an error telling me that my printer could not connect to the server. Tells me to check my internet connection or the proxy settings. I have checked everything, including the proxy settings and nothing has helped. I contacted HP customer service and they were about useless. I contacted my ISP as suggested to help me with my proxy settings and they were just as useless. I am fed up and ready to return the printer, but I would really like the instant ink program. I am not sure if this is just a problem with this printer or all of these types of printers. Any help would be appreciated on how to get this fixed or what to do, that is not someone telling me that I need to talk to someone else. I even had my son who is a computer engineer try to fix it and he couldn't do it, so I am baffled. HELP!!!

    Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
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    Click on the Network tab and then on the Networking link at the left hand side of the page
    Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
    This solutions has worked for other people experiencing the same problem, hope the information helps.
    Best
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • HP 6700 printer will not enable web services.

    My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated.  I have vista. 
    This question was solved.
    View Solution.

    Hi there, two other things you could try (if not already attempted) are:
    Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates. 
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    Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer) 
    If prompted, re-do initial setup of your device and add it to your network
    Re-enable Web Services 
    Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • M451dn can not enable web service tab

    I BOUGHT A NEW LASERJET PRO 400 M451DN
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    ITS ON MY DMZ SEGMENT WHAT DO I LOOK FOR?
    THANKS IN ADVANCE FOR ANY HELP
    JOHN

    Hello,
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    If the printer is on a corporate network, it may require a proxy to get an internet connection.
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Cannot enable web services on CM1415fnw MFP

    I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
    I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216.  I have uninstalled/reinstalled  the  printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually.  The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it  My phone and tablet all connect to the internet without problem via the router but not the printer.
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    Hi lpihome; sorry to learn that you are having this issue;
    If you are using win xp or later try this tool GO HERE
    Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.  
    Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
    RobertoR
    Remember...
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Can't enable web services/eprint

    For some reason my Hp6700 will not allow me to enable web services/e-print

    dcousine,
    The first thing I would try in this situation is a network reboot. 
    First, disconnect the power cord from the back of your router. 
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    If that doesn't work for you, let me know and I can give you some more steps to try. 
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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