Cant get into Itunes Store

Everytime I try to get into the Itunes store, I get a pop up that says "Itunes could not connect to the Itunes store. Make sure your network connecttin is active and try again." Well, obviously theres nothing wrong with my internet connection. I dont know what to do!!! Someone please help me!

The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753

Similar Messages

  • Cant get into Itunes Store either

    in the UK
    get same message as other users... connectivity problem cannot reach host.
    Any ideas anyone?
      Windows XP  
      Windows XP  

    Check your firewall and antivirus software. These articles might help.
    Can't connect to the iTunes Store
    http://docs.info.apple.com/article.html?artnum=300870
    iTunes for Windows won't open if firewall software is not up-to-date
    http://docs.info.apple.com/article.html?artnum=302775
    The second article contains links to other articles. Be sure to check out the one that addresses using MSCONFIG.

  • I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

    I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

    I'm having a very similar problem.
    I'm based in the U.K. and am trying to publish an iBook through the iTunes bookstore. I have made my book in iBooks author 2.0. My iTunes is up to date.
    When I try and publish the iBook I have passed and ticked the Pre Publish Check; and the Create Account, but when I try and download iTunes Producer through iTunes Connect I'm told "Your Apple ID does not have permission to access iTunes Content."
    When I try and re-set my iTunes Store account I'm told "The iTunes Store Account has already applied to distribute content on the iBookstore." Of course it has I just did that.
    If I try and sign in to iTunes Connect through the Publishing pane I'm told "Your ID or Password was entered incorrectly." Even though I've just used it to sign into iTunes (and here), so my password and Apple ID work fine elsewhere.
    Is my access to the iTunes Connect being delayed while my submission is processed, i.e. the processing of my tax and account details? Or am I stuck in a loop?
    If this is still processing (I started this 20 hours ago) I assume that I have to submit the book itself when I can download iTunes Producer at a later date, as I haven't submitted the book yet?
    I emailed the problem to iTunes Store and was refered to [email protected], only for them to say they don't read or reply to emails sent to that address??????
    I'm not sure which part of the process I've reached - if any. I feel I'm in limbo. I have an iBook ready to go - but where is Apple?
    Any help would be most welcome.
    Andy

  • Cant get into App store reason restriction or locked out

    Cant get into App store reason restriction or locked out

    When I try to update my apps it tells me my account is locked and I need to reset my Apple ID

  • Cant get into Itunes, receiving error message

    Can't get into Itunes Store- receiving error message - help

    Hey Wantthegooditunes,
    Thank you for using Apple Support Communities.
    If you are having trouble connecting to the iTunes Store, take a look at this article.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
    Update iTunes and Safari to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
    If you're receiving a specific error message, follow these steps.
    If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    Have a nice day,
    Mario

  • Just loaded the ios6 and now i can't get into itunes store with my 4s. What happened?

    Just loaded the ios6 and now I can't get into itunes store with my phone. What happened?

    Just loaded the ios6 and now I can't get into itunes store with my phone. What happened?

  • Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

    Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.

  • ITunes store terms condiciones display, cant Get into te store

    I cant use the iTunes store from my ipad, as soon as I Get in it shows me a display that says terms and conditions, it wont go away!

    Try resetting your iPad, that may get rid of it. Hold down the home button and the sleep/wake button till the Apple logo appears and then let it wake .  Hope that helps

  • I can't get into iTunes Store at all, iTunes no longer sends me new music Tuesday updates. What's up with all that?

    I can't get into iTunes music store at all. It's just a blank page that says the music store may be busy, check my internet connection. Also I no longer receive information from iTunes on new releases Tuesdays. It's like they're mad and don't want to talk to me anymore.
    Hey iTunes what's up with that? Do you want me to buy music from you or not?

    I'm having the same problem. I've tried resetting my firewall, checking my anti-virus software program-blocks, uninstalled and reinstalled the program, and nothing works. Does anyone know what's going on?

  • I cant get the itunes store to work , it has a error code when I try to use it, any idea why?

    I cannot get the itunes store to work, it has an error code when I try to use it, any ideas?

    What error code number are you getting, rodeo?

  • HT1918 Moved country and cant get my iTunes store to work in my iMac OSX 10.6.8

    I have been battling for the past two days trying to get my iTunes Store to work on My iMac OSX 10.6.8. Not a problem with the account as I have been able to download apps in my iPad. I saw previous posts that indicate updating my current Safari 5.0.5 but not sure to do that as it has worked before. Not only that in the Apple App store there is not Safari update or newer version that fits in OSX 10.6.8
    Any tips help appreciated

    You'll need to give us more details that just "can't work" before anyone can be able to offer much in the way of advice. What exactly is going wrong?
    As to updates, Apple offers no updates in the Mac App Store for 10.6.x systems. You'd get any such updates via Software Updates or Apple's downloads area:
    http://support.apple.com/downloads/
    Regards.

  • How do you get to the DOS prompt so that you can type in the info to help get into itunes store???  One post said search cmd, right click, run as administrator but where is the search cmd??

    Have been struggling for days trying to get into the itunes store.  Have contacted support with no help.  I have been reading how some have typed something into a DOS prompt and have resolved their issues.  One stated to "search cmd, right click, and run as admininstrator" but where is this?  There was also a post about typing something into the DOS prompt....how do I get to this?  Can someone please help??? SOOOOO FRUSTRATING.  Thanks much...Carrie (Mike's wife:))

    One stated to "search cmd, right click, and run as admininstrator" but where is this?
    In the search field in your Vista start menu, type cmd
    Next, right-click on the cmd that comes up and select "Run as administrator".

  • Got an ipod nano but cant sign into itunes store

    PLEASE PLEASE PLEASE some one help!!!!
    i got my daughter an ipod nano, ive managed to download itunes and sync the music and pictures from my library but she wants a game from the itunes store. ive created an account and verified it but whenever i go to sign in to the store to make a purchace it says i havent used my apple id has not yet been used with the i tunes store and tries to make me set up another account. i cant even get back the £3 they deducted from my bank for verification because it wont let me sign in????????????????????????????????????????????????????
    please help some one this is getting rite up my nose now!

    Hello, Tracy,
    I would suggest that you ask your question in the Using iTunes Store with Windows forum. This forum is for the Apple TV and so not the place where you'll be most likely to get help with your issue.
    Good luck.

  • Still can't get into iTunes store!!!

    I have been trying to get into the iTunes store for about 3 weeks...I keep getting the message that says "store is temporarly unavailable"....what's going on with this and how can I fix it?

    I recently upgraded to v10.1, and kept getting "We could not complete your iTunes Store request. An unknown error occurred (306). There was an error in the iTunes Store. Please try again later." whenever I tried to access the iTunes Store. Safari also wouldn't load.
    I even contacted customer support, and they were pretty useless.
    After scouring around trying anything to fix the problem, I found a solution that worked!!!
    The 306 error is related to issues with your proxy connections. A number of different things may potentially be causing the troubles, but a good place to start with your troubleshooting is adjusting your proxy connection settings in your Internet Options control panel.
    (1) In your Start menu, select Control Panel.
    (2) Open the Internet Options control panel. (If you are using Windows XP or Windows Vista you may need to select Classic View on the left before you can see Internet Options. If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.)
    (3) Click the Connections tab.
    (4) Click the LAN Settings button.
    (5) Uncheck "Use a Proxy Server for your LAN". (If that option is already unchecked, try checking and then unchecking it.)
    (6) Click OK to exit the LAN Settings dialog.
    (7) Click OK to exit the Internet Options control panel.
    (8) Restart the PC and try connecting to the Store again.
    Hope this helps!

  • Cant log into itunes store

    I just upgraded to 11.1 and when I try to log into store i get the message
    itunes could not connect to the itunes store, make sure your network connection is active and try again,
    HELP

    I'm having the same problem in the Belgian iTunes store. This morning and afternoon I could log in. Now the log in is not recognised. Have tried several times. The strange thing is that I can log in into the Apple Store. So I guess it has something to do with the iTunes servers. I will try again tomorow, perhaps the problem is solved in that time.
    Best

Maybe you are looking for