Captivate 5.5: preloader shows locally but not on web site

What could be happening on my server that prevents my Captivate 5.5 AS3 preloader from displaying?
I can see a blip when I preview the courses locally, and when I upload files to another server, I can see the preloader display perfectly. But on my usual server, which used to show the preloader, I just get a few seconds of blank screen before my course plays.
So Captivate is working OK, but what could be happening on my server which until today was behaving properly? (Yes, I'll contact my hosting service, but if you've run across a similar issue and maybe a solution, any ideas you have may help me talk with them.)
Thanks!

Rick, I have a weird problem now.
my files sometimes load and sometimes don't!
when I place the url on the current webpage (where the index is) - the files load.
when i click them from the index file, a new window opens up but the files don't load.
this behavior is not consistent. a few hours ago it did work.
any ideas???

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