Captivate 5-Quiz-Freezing

All of a sudden, Adobe Captivate starts freezing when I tried to delete slides or pictures while I'm working on quizzes. I uninstalled the software and reinstalled it on my laptop but it doesn't seem to help. Can you please let me know how I can solve this problem? Thank you for your time.

No, you're not looking in the correct path still. Look at this path again carefully:
C:\Users\Rod\AppData\Local\Adobe\Captivate 5
This is NOT the My Documents folder, and it's not the Captivate 5 install folder (which would be in Program Files (x86) if you're on a 64 bit system).
This is the folder inside your user profile where Captivate stores all those Preference settings you make when using the program.
If you go back and browse to your user profile, you may not be seeing the AppData folder because these folders are hidden in Windows by default. Search the Windows help files to find out how to Show Hidden Files and Folders.
http://windows.microsoft.com/en-US/windows7/Show-hidden-files
Then you should be able to see AppData\Local\Adobe\Captivate 5
Make sure Captivate is closed down, then delete the Captivate 5 folder at the location shown above, and restart Captivate again. The folder will be immediately recreated with fresh settings.
If your issue stems from corrupted preferences, this might fix it.

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Hello,
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I've made several modifications to the quiz based on discussions on this board but the quiz is still "freezing".
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When I leave the play bar available during the quiz you can see that the quiz "runs out" of play bar.
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Lilybiri,
Thank you for the response. When I am previewing the quiz (F12), it will allow me to take the quiz but it will freeze in random places. This quiz has 30 random question slides from a pool of 51 questions. At the end of the quiz I have a retake button and review quiz. Please let me know if you think I should recreate this quiz.
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Christie Word | Training Specialist
P (806) 677-1682 | F (806) 353-8033
[email protected]<mailto:[email protected]>
When you go home, www.goHastings.com<http://www.gohastings.com/>
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I'm trying to finalise my project, and I'm running into nothing but problems. The biggest problem that I'm having right now is with the quiz freezing at the end of each project. It's always in a different place each time, and when it's not freezing, it's ridiculously slow (it took a user 5 minutes to answer 3 questions earlier today).
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It is very difficult to post a screenshot of it because it is barely visible, they forgot to change the color of the Pausing symbol on the Slide. Look closely to the timeline of the Quiz slide. Right in the middle you should see a vertical double bar (like it appears for a button, where it is better visible) but it is black on dark blue (when question slide is selected, which makes it difficult to see. Place the cursor over that double bar (Pause) and it will change in a double arrow which allows you to drag it more to the right, near to the end of the slide. There is no other way like for buttons, because Quiz slides have no Timing accordion. That pausing is used twice for quiz slides: when the user submits, the playhead will not move, when he enters Y or clicks on the slide the playhead will be released and the actions defined in the Action accordion will be executed. Default actions are Continue, which means that the playhead will move on, and has to wander through all the frames after the pausing point, which takes 1,5secs (inactive portion). If you move the pausing near to the end and/on shorten the duration of the slide if possible (not when you need to listen to an audio clip) that waiting time will be shorter, or, as you found out if you change Continue to Go to Next Slide there will be no waiting time at all.
It is not a good idea to remove the Next button if you want to offer Review, because the user will need it then and you cannot put it back during Review. However you can drag the Next button to the same place as the Clear button, it will will be covered until Review.
I explained those work flows in these posts, written for 5/5.5, but still valid for 6; have to write some posts about new Quiz features in 6 but time is a problem:
http://lilybiri.posterous.com/question-question-slides-in-captivate
http://lilybiri.posterous.com/question-question-slides-part-2
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http://forums.adobe.com/message/5749437#5749437
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Just in case anyone has the same question. It turns out it is more of an LMS issue, my Captivate 5 quiz is alright.
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Noel,
I totally understand your frustration. I too, have resorted to the copy slide by slide method. But I have done other things to deter freezes.
I have had to do several things:
1. Are you working from server? If so, start working on your document from your desktop. I then transfer my day's worth of saved documents back to the server to be backed up.
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3. Keep your file size down.
a. That means saving your pictures at their actual size in the document. (Are you finding that when you insert a picture, you get the screen prompt that asks you to crop or reduce the picture size? - Then your pictures are too big.)
b. What screen capture size are you using? Use the smallest possible size. 800x600 has worked well for me and also makes it easier for the end user to view the project (they don't have to scroll up and down to see the screen.)
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5. Start a Freeze/Error log. I have started a log to remind me what I was doing at the time of the freeze up to try to pinpoint the cause. At this time it appears random. Maybe you can find a common link.
Adobe has not given me any other suggestions or fixes. The above steps are the only that have kept my sanity and freezes to a minimum.
Good Luck!
Twistergrl

Quiz freeze

HI
Hi created a quiz using captivate 8, random quiz slides pulling in questions from a pool. I wanted to show the if the question was answered correct or incorrect but without having the user to click or press 'y' so I used a method suggested on this forum whereby I removed the feedback and then show a graphic based on correct or incorrect responses, using slide quiz actions. All works well Except now and again the quiz just freezes and you cant move on. Sometimes it does it randomly and will always do it if you hit submit without answering a question. I saw on some other discussion that the success action and last attempt action should be move to next slide, but I'm using this to show the correct /incorrect graphic. If I use an advanced action to show and move to next slide, it moves too quickly and you don't see the feedback. Any ideas please?
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a

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Is it possible to add Audio on Demand to an image in Captivate 7 QUIZ for html 5 output in web browsers?

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Lilybiri

Captivate 6 quiz AICC published but not working

Hi,
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When you open the htm file, a blank screen displays.
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That was as I suspected.
So the original problem remains, none of the htm files work – all they show is a blank screen.
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The quiz has been created from scratch twice and still the same result when publishing it.
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Thanks
Thanks and regards
Kate Small
Project Training Consultant
Learning Development
GE Capital
T +61 3 8807 6434
[email protected] <mailto:[email protected]>
572 Swan Street
Richmond, Victoria 3121 Australia
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Hello. I have been using Captivate for years. I have a dozen completed modules developed in this software. Today for seemingly no reason, Captivate (4) suddenly started freezing about every 30 seconds. It doesn't seem to matter what type of edit I'm doing, I can only make one or two small changes and the software freezes up. I have to exit and restart either by closing Captivate or ending the process through the task manager. I don't believe it's the file itself, because this is happening on several different files... I tested it on four to make sure it wasn't a corrupt file issue. It's extremely frustrating. The only thing I'm trying to do is edit some existing captions... I'm not even trying to do something complicated with recording, pictures, audio or video.
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Hi there
You may need to clobber the settings file.
What operating system are you using?
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Captivate 2 Quiz Problem 2

We have our quizzes set to place users who do not score a certain percentage on the quiz back to the beginning to retake the quiz. Several people who have "failed" quizzes and been put back at the start to retake the quizzes have then been "Frozen" at mid point and unable to complete the quizzes to the end. What could be causing these "Freeze-Outs" and how do we correct them?

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or so before the question slides. You need to turn reporting off
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Impressive, Kris. Glad you joined in the user community with
that thought ... I wouldn't have thought to ask the question - at
least not at this stage. My reason for posting is to say "Good
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Captivate 5-Quiz-Freezing

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